Guest Experience & Quality Manager - Property/Unit Audit

• Property

• Conducted on

  Date

• Prepared by

• Location
  Address

• Unit number Inspected

OPERATION READINESS

• Operational spaces are well identified, maintained and ready<br>for operation?

  Yes

  No

  N/A

• OS&E arrived for this property & distributed to the Units

  Yes

  No

  N/A

• Site representative appointed and is available Asst. HKM & DM

  Yes

  No

  N/A

• Public area WiFi Internet is set/connected and working

  Yes

  No

  N/A

• Security/FM of the building is available on Site

  Yes

  No

  N/A

• Security 24/7

  Yes

  No

  N/A

GENERAL ASSESSMENT OF PROPERTY

• Building external condition

  Good

  Fair

  Poor

• Parking Area Clean

  Good

  Fair

  Poor

• Garden is maintained well

  Good

  Fair

  Poor

• Public areas are clean and maintained well

  Good

  Fair

  Poor

STORE / SELF OPERATING

• Key log sheet maintained by FO

  Yes

  No

  N/A

• Key log sheet maintained by HK

  Yes

  No

  N/A

STAFF FACILITIES IN PROPERTY

• Staff has possibility to order duty meal

  Yes

  No

  N/A

• Water Dispenser available with additional Gallons of water

  Yes

  No

  N/A

• Staff Toilet Available

  Yes

  No

  N/A

• Staff Dining Room Available

  Yes

  No

  N/A

UNIT INSPECTION

• Door Bell is functioning

  Yes

  No

  N/A

• Door keys are available and functioning

  Yes

  No

  N/A

• Entrance lights functioning

  Yes

  No

  N/A

LIVING ROOM

• Living room is clean and well maintained

  Good

  Fair

  Poor

• Living Room lights are functioning

  Yes

  No

  N/A

• Living Room has neutral smell

  Yes

  No

  N/A

• Furniture is in good condition and well arranged

  Good

  Fair

  Poor

• Wi-Fi is available in the Unit

  Yes

  No

  N/A

• TV is in working condition and TV channels are available

  Yes

  No

  N/A

• IPTV or Satellite TV channels available

  Yes

  No

  N/A

• All the main door keys are working properly

  Yes

  No

  N/A

• Floors, ceiling and walls are clean and free of scratches or<br>defects

  Good

  Fair

  Poor

• All the windows and curtains are closed

  Yes

  No

  N/A

• All the lamps are plugged in and working

  Yes

  No

  N/A

• AC is on, working without any noise and set at +24C - Low Fan

  Yes

  No

  N/A

• Smoke detector functioning

  Yes

  No

  N/A

KITCHEN INSPECTION

• Kitchen is clean

  Good

  Fair

  Poor

• Kitchen has neutral smell

  Good

  Fair

  Poor

• Lights are working properly

  Yes

  No

  N/A

• Kitchen Door is functioning and lockable

  Yes

  No

  N/A

• Kitchen Floor washed

  Good

  Fair

  Poor

• Cold and Hot water available with acceptable pressure

  Yes

  No

  N/A

• Kitchen Appliances are plugged in and sockets are off

  Yes

  No

  N/A

• Kitchen AC/Fan is functioning

  Yes

  No

  N/A

• Fridge is working and cooling well in both section

  Yes

  No

  N/A

• Kitchen hood is available and working

  Yes

  No

  N/A

• All kitchen appliances are in place and turned off

  Yes

  No

  N/A
GUESTS' TOILET

• Bathroom door can be locked from inside

  Yes

  No

  N/A

• Fan is available and functioning

  Yes

  No

  N/A

• Bathroom has neutral smell

  Good

  Fair

  Poor

• Hot/Cold water available for hand wash

  Yes

  No

  N/A

• WC flush / WC bidet is functioning

  Yes

  No

  N/A

• Shower curtain/Screen available

  Yes

  No

  N/A

• Shower drainage functioning

  Yes

  No

  N/A

• Bathroom is clean and well maintained

  Good

  Fair

  Poor

• Hot/Cold water with acceptable pressure available in Shower

  Yes

  No

  N/A

• OS&E delivered and placed appropriately

  Yes

  No

  N/A

• BEDROOM WITH TOILET

BEDROOM WITH TOILET

• Room No.

• Bedroom lights functioning

  Yes

  No

  N/A

• Bedroom has neutral smell

  Good

  Fair

  Poor

• Bedroom is clean and well maintained

  Good

  Fair

  Poor

• Bedroom curtains are closed

  Yes

  No

  N/A

• Bedroom AC is set to +24C and on low fan

  Yes

  No

  N/A

• Bedroom furniture is in a good condition and organized well

  Good

  Fair

  Poor

• Bedroom has wi-fi connection

  Yes

  No

  N/A

TOILET

• Bathroom door is lockable inside

  Yes

  No

  N/A

• Bathroom has neutral smell

  Good

  Fair

  Poor

• Bathroom lights functioning

  Yes

  No

  N/A

• WC flush is functioning & WC bidet is functioning

  Yes

  No

  N/A

• Shower curtain/screen available

  Yes

  No

  N/A

• Bathroom is clean and well maintained

  Good

  Fair

  Poor

• Hot/Cold water available and pressure is acceptable

  Yes

  No

  N/A

• Shower drainage is functioning

  Yes

  No

  N/A

• OS&E delivered and placed appropriately

  Yes

  No

  N/A

• BEDROOM

BEDROOM

• Room No.

• Bedroom lights functioning

  Yes

  No

  N/A

• Bedroom has neutral smell

  Good

  Fair

  Poor

• Bedroom is clean and well maintained

  Good

  Fair

  Poor

• Bedroom curtains are closed

  Yes

  No

  N/A

• Bedroom AC is set to +24C and on low fan

  Yes

  No

  N/A

• Bedroom furniture is in a good condition and organized well

  Yes

  No

  N/A

• Bedroom has wi-fi connection

  Yes

  No

  N/A

• SEPARATE TOILET

SEPARATE TOILET

• Bathroom door is lockable inside

  Yes

  No

  N/A

• Bathroom has neutral smell

  Yes

  No

  N/A

• Bathroom lights functioning

  Yes

  No

  N/A

• WC flush is functioning & WC bidet is functioning

  Yes

  No

  N/A

• Shower curtain/screen available

  Yes

  No

  N/A

• Bathroom is clean and well maintained

  Yes

  No

  N/A

• Hot/Cold water available and pressure is acceptable

  Yes

  No

  N/A

• Shower drainage is functioning

  Yes

  No

  N/A

• OS&E delivered and placed appropriately

  Yes

  No

  N/A

• ADDITIONAL NOTE

ADDITIONAL NOTE

• Additional information