GUEST SATISFACTION SURVEY-Fleur de Lys Hospitality

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

• Yes

  No

  N/A

PLEASE HELP US IMPROVE OUR SERVICE AND FILL IN THE BELOW SURVEY

I. GUEST INFORMATION

• Name:

• Email:

• Room number:

• Gender:

  Yes

  No

  N/A

• Arrival date: o Female

  Date

• Contact number:

• Departure date:

  Date

II. HOTEL INFORMATION

OVERALL MEASURES

• Strongly Agree

  Yes

  No

  N/A

• 1. Overall satisfaction

  Yes

  No

  N/A

• 2. Intent to return to property

  Yes

  No

  N/A

• 3. Intent to recommend in the future

• 4. Compared to competition on physical condition

  Yes

  No

  N/A

• 5. Compared to competition on staff service

  Yes

  No

  N/A

• 6. Value received for price paid 3

  Yes

  No

  N/A

• Strongly disagree

  Yes

  No

  N/A

• PROBLEMS

  Yes

  No

  N/A

• Did you experience any problem during your stay at Fleur de Lys Hotel & Resort?

  Yes

  No

  N/A

• o Yes

  Yes

  No

  N/A

• o No

• *How satified were you with the resolution of

• the problem

  Yes

  No

  N/A

• Satisfied

  Yes

  No

  N/A

Unsatisfied

ARRIVAL

• Arrival experience overall

HOTEL BUILDING

• 1. Hotel building/resort overall

• 2. Well-maintained

  Yes

  No

  N/A

• 3. Secure/safe environment

  Yes

  No

  N/A

• 4. Clean and well-kept exterior

  Yes

  No

  N/A

• 5. Lobby area comfortable for working

  Yes

  No

  N/A

• 6. Lobby area comfortable for relaxing

  Yes

  No

  N/A

HOTEL STAFF SERVICE

• 1. Staff service overall

  Yes

  No

  N/A

2. Warm and hospitable

• 3. A friendly front desk staff

  Yes

  No

  N/A

• 4. Responsive to needs/requests

  Yes

  No

  N/A

5. Skilled and well-trained

• Satisfied

  Yes

  No

  N/A

Unsatisfied

• Exellent

  Yes

  No

  N/A

• Exellent

  Yes

  No

  N/A

HOTEL AMENITIES/SERVICES

1. Breakfast: Usage

2.La Pensée Spa: Usage

3. SOL SKY Lounge: Usage

4. Gym center: Usage

5. Amenities/Services overall o No

GUEST ROOM

• Strongly Agree

  Yes

  No

  N/A

• 1. Room overall

  Yes

  No

  N/A

• 2. Completely clean

  Yes

  No

  N/A

• 3. Smelling clean and fresh

  Yes

  No

  N/A

• 4. Comfortable for relaxing

  Yes

  No

  N/A

• 5. Easy-to-use high speed Internet access

  Yes

  No

  N/A

• 6. Ease of accessing Internet

  Yes

  No

  N/A

• 7. Consistency of Internet connection

  Yes

  No

  N/A

• 8. Speed of Internet met needs

  Yes

  No

  N/A

• 9. Comfortable bed

  Yes

  No

  N/A

• 10. Bedding that was neat and clean

  Yes

  No

  N/A

11. Bathroom overall

• 1. Breakfats met my needs

  Yes

  No

  N/A

• 2. Quality of food at breakfast

  Yes

  No

  N/A

• 3. Friendly and attentive services at La Maison

  Yes

  No

  N/A

Restaurant

4. Speed of service at La Maison Restaurant

• 5. Value for the money at La Maison Restaurant

  Yes

  No

  N/A

• 6. SOL Lounge/Bar experience overall

  Yes

  No

  N/A

DEPARTURE

• Departure experience overall

  Yes

  No

  N/A

HOTEL RESTAURANT

• Strongly Agree

  Yes

  No

  N/A

HOTEL EXPERIENCE/IMAGE

• Strongly Agree

  Yes

  No

  N/A

• 1. Up-to-date

  Yes

  No

  N/A

• 2. Made business travel easy

  Yes

  No

  N/A

• 3. Help you relax

  Yes

  No

  N/A

• 4. Appealing design and style

  Yes

  No

  N/A

• 5. Provided helpful information about the local

  Yes

  No

  N/A

• 6. Provided access to food/beverage when

  Yes

  No

  N/A

• 7. Offered healthy food options

  Yes

  No

  N/A

• 8. Stylish

  Yes

  No

  N/A

• 9. Offered touches of luxury

  Yes

  No

  N/A

• Strongly disagree

  Yes

  No

  N/A

• Strongly disagree

  Yes

  No

  N/A

• Exellent

  Yes

  No

  N/A

• Strongly disagree

  Yes

  No

  N/A

• (Do you have any other comments, questions or concerns?)

  Yes

  No

  N/A

• ADDITIONAL COMMENTS

• Yes

  No

  N/A

• Yes

  No

  N/A