Guest service

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Add signature

  Sign

• New on jacks team

• Team responsibilities

• Cleaning part 1 & 2

• Safety and security

• Employee conduct

• Drinks

• Guest experience

• Food safety

• Guest service part 1 & 2

Observation

• Acknowledge guest within 5 seconds with a smile

  Yes

  No

  N/A

• Did they greet guest, use their name on D/T

  Yes

  No

  N/A

• Did they smart sell

  Yes

  No

  N/A

• Did they confirm the order? Correct on screen or repeat order?

  Yes

  No

  N/A

• At the window did they repeat the order and offer condiments

  Yes

  No

  N/A

• Did they thank every guest and ask them to return?

  Yes

  No

  N/A

• Do they properly bag orders?

  Yes

  No

  N/A

• Does the employee know how to stock?

  Yes

  No

  N/A

• Does employee hand receipt and proper change to guest?

  Yes

  No

  N/A

• If a problem occurred did the employee apologize?

  Yes

  No

  N/A

• Does employee know SOS goal and work with a sense of urgency?

  Yes

  No

  N/A

Knowledge check

• Why is it important to smart sell?

  Safe

  At Risk

  N/A

• How do you handle a guest complaint

  Safe

  At Risk

  N/A

• What is the speed of service goal?

  Safe

  At Risk

  N/A

• How do you help achieve the speed of service goal?

  Safe

  At Risk

  N/A

• Why can't you let others use your drawer?

  Safe

  At Risk

  N/A

• Why is it important to repeat the guests order?

  Safe

  At Risk

  N/A