Information

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

  • Add signature

  • New on jacks team

  • Team responsibilities

  • Cleaning part 1 & 2

  • Safety and security

  • Employee conduct

  • Drinks

  • Guest experience

  • Food safety

  • Guest service part 1 & 2

Observation

  • Acknowledge guest within 5 seconds with a smile

  • Did they greet guest, use their name on D/T

  • Did they smart sell

  • Did they confirm the order? Correct on screen or repeat order?

  • At the window did they repeat the order and offer condiments

  • Did they thank every guest and ask them to return?

  • Do they properly bag orders?

  • Does the employee know how to stock?

  • Does employee hand receipt and proper change to guest?

  • If a problem occurred did the employee apologize?

  • Does employee know SOS goal and work with a sense of urgency?

Knowledge check

  • Why is it important to smart sell?

  • How do you handle a guest complaint

  • What is the speed of service goal?

  • How do you help achieve the speed of service goal?

  • Why can't you let others use your drawer?

  • Why is it important to repeat the guests order?

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.