Gym Interview2

Information

Outline of position

Outline LSO position and what positions it covers: Reception, Lifeguard, LTS, and Gym
Explain part time position and what it entails.
Explain opportunity to progress in Shift Supervisor.

What excites you about working in the fitness industry?
In your past experience as a gym instructor can you tell us about a time that you have delivered great customer? What was the situation and the outcome?
A patron complains that one of the treadmills is moving around while working out, however when you investigate all seems in order. What actions would you take to rectify this complaint?
What do you think is important to a customer entering our centre? In your role as a gym instructor, how can you help us create this?
Tell us about a recent situation where you had to deal with an upset customer. How did you go about dealing with the customer and what was the outcome for the customer?
Can you tell us of a time when you've had a customer provide you with poor feedback about another staff member who had written a program that had not met the members needs? Can you talk us through how you dealt with this situation?
Questions for us?
Discuss timeline for interview process, when we will make decision, when they will be notified, and if successful when they would start.
Ask for copy of qualifications.
Ask if we can contact provided references and if there are any others we can contact.