Information
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Document No.
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Region Number
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Studio visited
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Manager Present
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Prepared By
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Store Team Present (List Names)
External Store Standards
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Is the window display of a high quality?<br>- posters updated and as per planogram<br>- store opening hours clearly visible<br>- all appropriate window vinyls displayed e.g. No smoking sign, security posters, Hammonds signage.
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Are the store facia and any additional signage well lit and clean? <br>- opening hours displayed straight and correct
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Is the store exterior maintained to a high standard?<br>- windows smear-free<br>- clean paint work<br>- no rubbish, moss or weeds
Internal Shop Floor Standards
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Is the shop floor building well maintained?<br>- clean welcome mat and surfaces<br>- floors, walls and ceilings clear of scratches, marks and dirt<br>- all lighting in order
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Are health and safety standards adhered to?<br>- clearly marked fire exits, meeting points and safety procedures<br>- available fire extinguisher<br>- shop floor clear of trip hazards
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Is the music playing in-store appropriate and creating a good atmosphere?
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Is the store temperature comfortable for colleagues and customers?
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Are uniform standards adhered to by all colleagues?<br>- name badge<br>- smart and tidy appearance
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Are promotional materials up to date, neat and as per the planogram?<br>- A frames<br>- Correct approach tool in use<br>- Range guides<br>- Offer leaflets
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Is all POS, including on booking desk up to date and as per the planogram?<br>- no homemade POS on the shop floor
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Are Digital Displays (tv’s range guide)in order?<br>- switched on<br>- running appropriate content
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Are in store tablets clean, charged and in use by all colleagues?
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Are furniture displays presented to a high standard?<br>- correct pos for range<br>- all furniture free of dust<br>- bedspreads and cushions clean and plumped matching range. <br>- do all the VM pieces (lamps, bottles, plants etc ) match the bay, clean, functioning and displayed well no overkill
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Are all furniture bay screens in working order with latest content and locked to avoid misuse?
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Are colour sample bays compliant?<br>- fully stocked<br>- correct range on display<br>- discontinued colours removed
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Are all personal belongings and company valuables locked away?
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Is the booking desk clean, de-cluttered and fully equipped to welcome a customer?<br>- no missing electrical equipment (e.g. keyboard, monitor, mouse)<br>- only necessary paperwork and stationary neat and tidy<br>- no food or drink
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Are all bins out of customer sight and emptied regularly?
Back Of House Standards
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Is the back of house well maintained?<br>- store room tidy clean and hygienic and welcoming no litter or dirty marks etc.<br>- lighting in order and all electrical equipment clean and in working order<br>
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Are safety procedures/ items clear and visible?<br>- fire exit bar removed<br>- available fire extinguisher<br>- safety meeting points visible
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Are security guidelines adhered to?<br>- p.c locked when not in use<br>- showroom tablet kept on person at all times<br>- door to back of house always closed
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Is the space clear of surplus stock, fixtures, fittings and POS?
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Are all surplus brochures stored neatly and stock levels correct?
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Is all paperwork filed/disposed of correctly?
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Are all posters, store training aids, team information and company messages displayed in correct areas?
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Is the kitchen cleanliness of a high standard?<br>- empty bins<br>- clean sink, microwave, fridge and surfaces<br>- cleaning products and food items stored away
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Is the bathroom cleanliness of a high standard?
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Are all employee belongings stored in the designated areas?
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Have you checked and actioned If applicable emails from both showroom and managers email in boxes?
Summary & Actions
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Overall impression of studio and immediate actions for studio team to complete
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Assessor Signature
