HARDROCKCAFE - FOH

• Site conducted To

  Select

• Operations Excellence Audit

• Client / Site

• Conducted on

  Date

• Conducted by

• Location
  Address

• FOH Manager

Store First Impression

• Signages are working

  Yes

  No

  N/A

• Clean glass door and glass panel

  Yes

  No

  N/A

• Door person is visible at the door and not behind the podium

  Yes

  No

  N/A

• Floor plan in glass frame/tablet

  Yes

  No

  N/A

• Marketing collaterals updated and organized ( KIOSK)

  Yes

  No

  N/A

• Tech Booth is Clean and Organize

  Yes

  No

  N/A

• Stage is Clean and organise

  Yes

  No

  N/A

HOST ESSENTIAL

• Condition of menu

  Good

  Fair

  Poor

  N/A

• Organized podium cabinet

  Yes

  No

  N/A

• White board marker & eraser

  Yes

  No

  N/A

• Reservation logbook

  Yes

  No

  N/A

• Lost and found logbook

  Yes

  No

  N/A

• Manager business card

  Yes

  No

  N/A

• Coloring sheets and crayons

  Yes

  No

  N/A

• birthday essential

  Yes

  No

  N/A

• Sanitizer at Podium

  Yes

  No

  N/A

• Tea light holder

  Yes

  No

  N/A

Dining Area

• Consistent use of buss tub

  Yes

  No

  N/A

• Organized service station , beverage station and togo area<br><br>

  Yes

  No

  N/A

• No busted lights. Properly adjusted lights

  Yes

  No

  N/A

• Sounds in dining area at proper level (hrc playlist)

  Yes

  No

  N/A

• ACU at proper temperature

  Yes

  No

  N/A

• No flies or any signs of infestation.

  Yes

  No

  N/A

Table Set-up

• - Table Caddy (Salt and Pepper)

  Yes

  No

  N/A

• - Polished( knife and fork)

  Yes

  No

  N/A

• - Dinner napkins

  Yes

  No

  N/A

• Acrylic standee

  Yes

  No

  N/A

• Tables and chairs are aligned. No wobbling tables.

  Yes

  No

  N/A

• Couches are clean. No crumbs/ oil on chairs.

  Yes

  No

  N/A

• Tables status

  Yes

  No

  N/A

• chairs status

  Yes

  No

  N/A

• Memorabilia

  Yes

  No

  N/A

• Memorabilia

  Yes

  No

  N/A

• Memorabilia

  Yes

  No

  N/A

EXPO/SERVICE STATION

• Cratcho machine 12hrs label (cold)

  Yes

  No

  N/A

• Clean pepper shaker, caddy, A1 sauce and tabasco

  Yes

  No

  N/A

• Clean cutlery Bin ( Dinner Fork, Dinner Knife and Dinner Spoon )

  Yes

  No

  N/A

• Label on ice tea

  Yes

  No

  N/A

• Clean and polished Dinner wares and serving gears

  Yes

  No

  N/A

• Label on Lemon Slice (Garnish)

  Yes

  No

  N/A

Busser's kit are complete and well maintained

• Standard Caddy

  Yes

  No

  N/A

• Towel Color Coding<br>Blue- to clean<br>White- to sanitize<br>Pink- for chairs and couches

  Yes

  No

  N/A

• Spray Bottle for SANITIZER with label

  Yes

  No

  N/A

• Trolley Cleaned

  Yes

  No

  N/A

• Vornado & E-fan Cleaned

  Yes

  No

  N/A

MOD ESSENTIALS

• Wearing proper management dress code.<br>

  Yes

  No

  N/A

• 100% table visit and engages with the guest.<br>

  Yes

  No

  N/A

• Conducts pre-shift meeting.<br>

  Yes

  No

  N/A

• Mag card accountability. Not being used by staffs.<br>

  Yes

  No

  N/A

• Updates floor plan and properly assign stations

  Yes

  No

  N/A

• Knowledgeable of Hiring process & Training procedures

  Yes

  No

  N/A

DINNING & BAR EQUIPMENT

• Tables Legs and Chairs Clean

  Yes

  No

  N/A

• High Chair Clean not piled up

  Yes

  No

  N/A

• Bar Station Equipment clean and organized

  Yes

  No

  N/A

• Bar Chiller in good condition and Clean

  Yes

  No

  N/A

• All Chiller with Gauge Thermometer

  Yes

  No

  N/A

• All items are labelled and rotated

  Yes

  No

  N/A

• Complete set up and back up of stocks

  Yes

  No

  N/A

• Bar shelf life chart

  Yes

  No

  N/A

• Sanitizer bucket reached 300-400ppm

  Yes

  No

  N/A

• Bar items labels is not expired or tampered

  Yes

  No

  N/A

• Bar beer kegs and Co2 are chained ?

  Yes

  No

  N/A

• Green bottles for refilling

  Yes

  No

  N/A

• POS Area Clean and Organized

  Yes

  No

  N/A

• Walls and Murals Cleaned

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Ledges and Baseboards Cleaned

  Yes

  No

  N/A

• Drop Lights Cleaned

  Yes

  No

  N/A

• Fire Extinguisher Stand Cleaned

  Yes

  No

  N/A

• Liquors shelves is clean and organise

  Yes

  No

  N/A

• Beer Bottle is not dusty

  Yes

  No

  N/A

• Bar Matt is clean and no odor

  Yes

  No

  N/A

• Clean Floor

  Yes

  No

  N/A

Bar tools and glasses

• Measuring Cups and Spoons, available for use

  Yes

  No

  N/A

• Clean Bar spoon

  Yes

  No

  N/A

• Clean Ice scooper

  Yes

  No

  N/A

• Clean Muddler

  Yes

  No

  N/A

• Clean Tongs

  Yes

  No

  N/A

• Clean Cambro

  Yes

  No

  N/A

• Updated Rolodex

  Yes

  No

  N/A

• Clean blender Machine and pitcher, clean and functioning

  Yes

  No

  N/A

• Clean Coffee Machine and Grinder- clean and functioning<br>

  Yes

  No

  N/A

• Bar cleaning tools, available and used for cleaning

  Yes

  No

  N/A

• Pint glass and high ball- well-stocked, no stains and no smudges

  Yes

  No

  N/A

• Irish Footed Glass- well-stocked, no stains and no smudges

  Yes

  No

  N/A

• Wine glass well-stocked no stains and no smudges

  Yes

  No

  N/A

• Coffee Cups and undeliner- well-stocked, no stains and no smudges

  Yes

  No

  N/A

• Grease Trap is Clean and Odor free

  Yes

  No

  N/A

BAR MIXTURE / garnish

• BAR garnishes passed temperature

  Media

• BAR mixtures passed temperature

  Media

• Not faded uniform

  Yes

  No

  N/A

• No Jewelry

  Yes

  No

  N/A

• LED light Name Plate is working

  Yes

  No

  N/A

• Hairstyle and Grooming standards

  Yes

  No

  N/A

• Clean Shaven (for male only)

  Yes

  No

  N/A

• no perfume nor fabric conditioner on their uniform

  Yes

  No

  N/A

• Black Shoes

  Yes

  No

  N/A

• black socks

  Yes

  No

  N/A

• tickler

  Yes

  No

  N/A

• 3 click pens

  Yes

  No

  N/A

• 3 click lighter

  Yes

  No

  N/A

• hand sanitizer

  Yes

  No

  N/A

• small calculator

  Yes

  No

  N/A

• table stopper

  Yes

  No

  N/A

• wine opener

  Yes

  No

  N/A

• clean nails and no nail polish

  Yes

  No

  N/A

• put on for employees on break

  Yes

  No

  N/A

• Clean POS area

  Yes

  No

  N/A

• Complete pins display with eco bag

  Yes

  No

  N/A

• Complete paper bag sizes

  Yes

  No

  N/A

• pins display clean cover

  Yes

  No

  N/A

• Hanging shirt display are steamed

  Yes

  No

  N/A

• Shirts display well folded

  Yes

  No

  N/A

• All items are replenished

  Yes

  No

  N/A

• Hurricane glass , pint glass , shot glass and mugs are clean ?

  Yes

  No

  N/A

• Mirror no smudges

  Yes

  No

  N/A

• Clean floormat

  Yes

  No

  N/A

• Organized mini storage

  Media

• Maintaning the cleanliness and status of the Telephone

  Yes

  No

  N/A

• Mannequin no.1

  Media

• Mannequin no.2

  Media

• Clean shelves no.1

  Yes

  No

  N/A

• Clean shelves no. 2

  Yes

  No

  N/A

• Organize cabinet no. 1

  Yes

  No

  N/A

• Organize cabinet no. 2

  Yes

  No

  N/A

• Rack no.1

  Media

• Rack no. 2

  Media

• RSA checklists

  Media

• Pull sheet

  Media

• Monitoring sales logbook

  Media

• Endorsement logbook

  Media

• Rap sheet

  Media

Communication board

• BPE and NSF posted latest result

  Media

• Table vibe and SMG posted latest result

  Media

• Updated training calendar

  Media

• Updated monthly fxn

  Media

• Updated organizational chart

  Media

• Updated rockstar of the month

  Media

• updated rock of the year

  Media

COMMUNICATION BOARD

• Recipe update

  Yes

  No

  N/A

• announcement

  Yes

  No

  N/A

• theories

  Yes

  No

  N/A

• training updated

  Yes

  No

  N/A

• Timesheet

  Yes

  No

  N/A

• schedule

  Yes

  No

  N/A

BAR BACK UP

• Kegs backup with chained not direct on the floor

  Yes

  No

  N/A

• beer empty cases not direct on the floor

  Yes

  No

  N/A

• Beer cases backups not direct on the floor

  Yes

  No

  N/A

• Beer boxes not direct on the floor

  Yes

  No

  N/A

• back up tanks are chained

  Yes

  No

  N/A

• BAR BACKS UP ARE ORGANIZE

  Yes

  No

  N/A

• Empty Beer Bottle is no left over

  Yes

  No

  N/A

STAFF ROOM

• Organize and clean staff area no. 1

  Yes

  No

  N/A

• Organize and clean staff area no. 2

  Yes

  No

  N/A

• employees bags are in designated lockers

  Yes

  No

  N/A

RESTROOM ESSENTIALS

• Mirrors are clean and smudge free

  Yes

  No

  N/A

• Urinals/ toilet bowl clean

  Yes

  No

  N/A

• Sink is clean and no leak

  Yes

  No

  N/A

• Tiles and flooring is clean and dry<br>

  Yes

  No

  N/A

• drainage

  Yes

  No

  N/A

• trasbin

  Yes

  No

  N/A

• Odor free

  Yes

  No

  N/A

• Stocked with paper towels, soap and toilet paper? <br>

  Yes

  No

  N/A

• All lights and fixtures in good working order?<br>

  Yes

  No

  N/A

• Restroom kit

  Yes

  No

  N/A

REPAIR AND MAINTENANCE

• Complete R&M basic tools

  Yes

  No

  N/A

• Service reports filled up by R&M personel and filed in the office

  Yes

  No

  N/A

• Check lost and found cards and if it logged properly?

  Yes

  No

  N/A

• Front of the House Recommendation Attachments

  Media

• Manager's Signature

  Sign

• Manager's Signature

  Sign