1. External Areas

Windows & external doors sparkling and clean

Car park litter and weed free

All planting alive, well maintained grass cut and weed free

Signage clean, no damage lights working and lit where appropriate

Tables and chairs clean no broken or missing furniture

Clean ashtrays in the centre of all tables cigarette ends bin clean & empty

2. Internal Restaurant and Bar

Corners and skirting clean including stairs if appropriate

Floors clean

Floors surfaces in good repair

All above air con units, vents, light fittings, AWPs, ATM's clean & dust free

All lights and fittings working

Mirrors sparkling

Tables clean and crack free

All tables have clean, correct menus as appropriate laid correctly

Salt, Pepper pots and sauce bottles clean and sufficient

No chewing gum on furniture

Chairs, sofas and fixed seating clean & good condition

Fires lit if appropriate, canopy clean inviting display when not in use

Appropriate music playing at the correct level

No hand written notices (Site specific notices must be printed & framed)

No marks/chips on paint work

Server station clear from all debris, stocked for session till clean

All crockery and cutlery clean and smear free

Bar counter, fonts, brass fittings, clean, polished and sparkling

Back bar clean, uncluttered, neat mirrors clean & smear free

Wine display & wine barrels clean and dust free

All fridge lights working, bottles facing forward fully stocked and tidy

Correct measures available

Glass shelves cleaned and organised, all glassware sparkling and clean

Glass wash area clean, tidy and well organised inc machine

Waste bins/bottle skips clean

Coffee machine clean, fully stocked

3. Toilets

Toilets clean and fresh smelling

Air vent extraction clean and dust free

Floors, tiles and mirrors sparkling

Door plates and door handles sparkling clean

No graffiti on the back of toilet doors or in cubicles

Hooks on back of all toilet cubicle doors, all locks working

Light bulbs all working

Sinks (and around) sparkling, taps working, hot and cold water available

Soap dispensers full and working

Toilet tissue dispensers full and working

Dryers clean and working

Disabled toilets sparkling clean

In disabled toilet - cord for alarm should reach the floor - check alarm

4. Food and Drink Quality

Presented to Brand Standards (check cookbook)

Served within Brand ticket times

Presented on correct crockery

Temperature correct

All drinks served correctly, to brand standard in branded glass as appropriate

Team member knowledge on food and drinks offer

All products available

Drinks garnish ready and looking fresh

5. Harvester Brand Hallmarks in Place

All internal and external POS, clean, correct framed where applicable

Spit roast chicken cooked on the front spit during service hours

Salad cart fresh abundant at all times and set to template

Colouring sheets & sharp coloured pencils and balloons available

Latest Empathica feedback reviewed and actioned, team members aware!

Results communicated, team communication area up to date and well presented

All Team members have received an appraisal within the last 6 months

The uniform of every team member is clean and fresh

Buzz brief completed every shift

Correct bill presentation - Pen down with bill - Server interaction with guest

Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.