Information
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Please complete this form to track OmniServ performance regarding PRM pick up from Zone J and the Lounge. Once completed, email completed form to PRM@BA.com
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Date
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Your name
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Staff number
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Take photo of customers boarding pass to gather name and flight information.
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Time customer arrived at Lounge or Zone J
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Time OmniServ picked up customer
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ETD of customers flight
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Did you need to escalate to a Zonal Supervisor
- Yes
- No
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Did the Zonal Supervisor visit the lounge?
- Yes
- No