Understands how to store and recall orders
Uses descriptors effectively
Understands the hardware and how to use the headset to select each lane, page someone, control volume, etc.
Knows how to make drinks, use the Icedream machine, get cones and other dessert items, etc
Knows where to get additional items such as cups, lids, ice, etc.
Understands how to use the scale and calibrates themselves at least once a shift
- Understands that a smile can be recognized through the tone of someone's voice
Offers a warm greeting within 5 sec of guest pulling up
(As if we've been waiting just for them to come all week!
Suggestively sells in an appropriate manner, as to complete guests' order
Makes beverages and dessert according to standard
Uses correct language such as "How may I serve you?" and "Will that complete your order?" and "It will be our pleasure to serve you at the window!"
Adds sauces or indicates 'no sauce' with every order that requires it
Performs sanitize wipe downs at least once an hour
Keeps area clean and free from clutter
Keeps headset area stocked (cups, lids, Icedream, etc.)
Takes advantage of stagnant business and NEVER stands around doing nothing