Title Page
-
Clock-in number
-
Team Member Name
-
Headset Position Audit
-
Conducted on
Headset Process and Equipment
-
Understands how to store and recall orders<br>
-
Uses descriptors effectively
-
Understands the hardware and how to use the headset to select each lane, page someone, control volume, etc.
-
Knows how to make drinks, use the Icedream machine, get cones and other dessert items, etc
-
Knows where to get additional items such as cups, lids, ice, etc.
-
Understands how to use the scale and calibrates themselves at least once a shift
Headset position competencies
-
CORE 4<br>- Understands that a smile can be recognized through the tone of someone's voice
-
Offers a warm greeting within 5 sec of guest pulling up<br>(As if we've been waiting just for them to come all week!
-
Suggestively sells in an appropriate manner, as to complete guests' order
-
Makes beverages and dessert according to standard
-
Uses correct language such as "How may I serve you?" and "Will that complete your order?" and "It will be our pleasure to serve you at the window!"
-
Adds sauces or indicates 'no sauce' with every order that requires it
Maintaining a healthy headset area
-
Performs sanitize wipe downs at least once an hour
-
Keeps area clean and free from clutter
-
Keeps headset area stocked (cups, lids, Icedream, etc.)
-
Takes advantage of stagnant business and NEVER stands around doing nothing
