Healthcare Support Worker L2 - Observation Report

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Duties

• Duty 1: Act within the limits of own competence and within agreed ways of working, following the relevant local and national standards, policies and protocols used in the workplace

  Select K1: The legislation, policies, standards, local ways of working and codes of conduct that apply to own role. K2: The scope of practice, limitations of own competence and who to ask for support K3: The principles of ‘person-centred care and support’, including principles of equality, diversity and inclusion, active participation, consent and choice K4: The principles of a ‘duty of care’ and ‘safeguarding’, including the signs and types of abuse and ways to reduce the risk of abuse S1: Work in line with legislation, policies, standards, local ways of working and codes of conduct that apply to own role S2: Work within the scope of practice, the limits of own knowledge and skills, escalating and reporting to others when needed S3: Work as part of a multi-disciplinary team to provide safe non-discriminatory person-centred care and support in line with individual’s established consent S4: Implement a duty of care, recognising and responding to safeguarding and protection concerns and acting in the best interest of individuals to ensure they do not come to harm B1: Treat people with dignity B2: Show respect and empathy for those you work with B3: Be adaptable, reliable and consistent

  • K1: The legislation, policies, standards, local ways of working and codes of conduct that apply to own role.
  • K2: The scope of practice, limitations of own competence and who to ask for support
  • K3: The principles of ‘person-centred care and support’, including principles of equality, diversity and inclusion, active participation, consent and choice
  • K4: The principles of a ‘duty of care’ and ‘safeguarding’, including the signs and types of abuse and ways to reduce the risk of abuse
  • S1: Work in line with legislation, policies, standards, local ways of working and codes of conduct that apply to own role
  • S2: Work within the scope of practice, the limits of own knowledge and skills, escalating and reporting to others when needed
  • S3: Work as part of a multi-disciplinary team to provide safe non-discriminatory person-centred care and support in line with individual’s established consent
  • S4: Implement a duty of care, recognising and responding to safeguarding and protection concerns and acting in the best interest of individuals to ensure they do not come to harm
  • B1: Treat people with dignity
  • B2: Show respect and empathy for those you work with
  • B3: Be adaptable, reliable and consistent

• Duty 2: Monitor the health and well-being of individuals in your care

  Select K5: The signs and symptoms that an individual is in pain, distress or discomfort K6: The signs and symptoms that an individual’s health and wellbeing is changing and ways to report changes K7: Techniques and principles to perform basic life support K8: The physiological states, their normal ranges and the correct tools or equipment used to measure them S5: Recognise and respond to the signs and symptoms that an individual is in pain, distress or discomfort to maximise comfort and wellbeing S6: Recognise and respond to changes in individuals’ health and wellbeing S7: Perform basic life support S8: Undertake physiological measurements, selecting and using the correct tools or equipment S9: Assist the registered practitioner in encouraging individuals to take or use their prescribed medication B1: Treat people with dignity B2: Show respect and empathy for those you work with B3: Be adaptable, reliable and consistent

  • K5: The signs and symptoms that an individual is in pain, distress or discomfort
  • K6: The signs and symptoms that an individual’s health and wellbeing is changing and ways to report changes
  • K7: Techniques and principles to perform basic life support
  • K8: The physiological states, their normal ranges and the correct tools or equipment used to measure them
  • S5: Recognise and respond to the signs and symptoms that an individual is in pain, distress or discomfort to maximise comfort and wellbeing
  • S6: Recognise and respond to changes in individuals’ health and wellbeing
  • S7: Perform basic life support
  • S8: Undertake physiological measurements, selecting and using the correct tools or equipment
  • S9: Assist the registered practitioner in encouraging individuals to take or use their prescribed medication
  • B1: Treat people with dignity
  • B2: Show respect and empathy for those you work with
  • B3: Be adaptable, reliable and consistent

• Duty 3: Assist individuals to maximise their independence

  Select K10: The principles of hydration, nutrition and food safety K11: The activities of daily living and ways to support individuals in developing and maintaining their independence in carrying out these activities S10: Promote access to fluids and nutrition in line with an individual’s care plan S11: Support individuals with activities of daily living to maximise independence in line with their desired outcomes and plan of care B1: Treat people with dignity B2: Show respect and empathy for those you work with B3: Be adaptable, reliable and consistent

  • K10: The principles of hydration, nutrition and food safety
  • K11: The activities of daily living and ways to support individuals in developing and maintaining their independence in carrying out these activities
  • S10: Promote access to fluids and nutrition in line with an individual’s care plan
  • S11: Support individuals with activities of daily living to maximise independence in line with their desired outcomes and plan of care
  • B1: Treat people with dignity
  • B2: Show respect and empathy for those you work with
  • B3: Be adaptable, reliable and consistent

• Duty 4: Contribute to the daily running and administration of an effective and efficient service or team

  Select K12: Local systems to order and manage supplies and stocks K13: Methods to safely clean and dispose of materials and equipment, including ways to handle hazardous materials and substances K14: Local systems to manage appointments, including IT and telephone systems, how and where to sign-post individuals S12: Contribute to the storage of supplies and equipment S13: Contribute to the cleaning, disinfecting and disposal of materials and equipment S14: Support others with appointments, enquiries and referrals B1: Treat people with dignity B2: Show respect and empathy for those you work with B3: Be adaptable, reliable and consistent

  • K12: Local systems to order and manage supplies and stocks
  • K13: Methods to safely clean and dispose of materials and equipment, including ways to handle hazardous materials and substances
  • K14: Local systems to manage appointments, including IT and telephone systems, how and where to sign-post individuals
  • S12: Contribute to the storage of supplies and equipment
  • S13: Contribute to the cleaning, disinfecting and disposal of materials and equipment
  • S14: Support others with appointments, enquiries and referrals
  • B1: Treat people with dignity
  • B2: Show respect and empathy for those you work with
  • B3: Be adaptable, reliable and consistent

• Duty 5: Use communication methods and techniques to overcome barriers and meet individuals’ wishes, preferences and needs

  Select K15: Communication techniques to maximise understanding including for individuals with specific communication needs or wishes K16: The meaning of ‘capacity’, the differences between mental illness, dementia and learning disability and the impact of these conditions on an individual’s needs S15: Communicate with individuals using techniques designed to facilitate understanding S16: Recognise and respond to limitations in an individual’s mental capacity B1: Treat people with dignity B2: Show respect and empathy for those you work with B3: Be adaptable, reliable and consistent

  • K15: Communication techniques to maximise understanding including for individuals with specific communication needs or wishes
  • K16: The meaning of ‘capacity’, the differences between mental illness, dementia and learning disability and the impact of these conditions on an individual’s needs
  • S15: Communicate with individuals using techniques designed to facilitate understanding
  • S16: Recognise and respond to limitations in an individual’s mental capacity
  • B1: Treat people with dignity
  • B2: Show respect and empathy for those you work with
  • B3: Be adaptable, reliable and consistent

• Duty 6: Promote the health and wellbeing of individuals

  Select K17: The principles of health promotion, availability of services to support individuals with lifestyle choices and how referrals can be made if required S17: Act on opportunities to support others to maximise their health, well-being and positive lifestyle choices B1: Treat people with dignity B2: Show respect and empathy for those you work with B3: Be adaptable, reliable and consistent

  • K17: The principles of health promotion, availability of services to support individuals with lifestyle choices and how referrals can be made if required
  • S17: Act on opportunities to support others to maximise their health, well-being and positive lifestyle choices
  • B1: Treat people with dignity
  • B2: Show respect and empathy for those you work with
  • B3: Be adaptable, reliable and consistent

• Duty 7: Record, report and store information related to individuals

  Select K18: Ways to record and store information securely and in line with national and local policy and legislation, including the safe use of technology K19: The principles and organisational policies for confidentiality, duty of confidence and disclosure S18: Record and store information related to individuals securely and in line with local and national policies, including the safe use of technology S19: Report and share information related to individuals securely and in line with local and national policies, maintaining confidentiality B1: Treat people with dignity B2: Show respect and empathy for those you work with B3: Be adaptable, reliable and consistent

  • K18: Ways to record and store information securely and in line with national and local policy and legislation, including the safe use of technology
  • K19: The principles and organisational policies for confidentiality, duty of confidence and disclosure
  • S18: Record and store information related to individuals securely and in line with local and national policies, including the safe use of technology
  • S19: Report and share information related to individuals securely and in line with local and national policies, maintaining confidentiality
  • B1: Treat people with dignity
  • B2: Show respect and empathy for those you work with
  • B3: Be adaptable, reliable and consistent

• Duty 8: Maintain own and others’ safety at work

  Select K20: The principles of infection prevention and control and the importance of good personal hygiene, hand hygiene and correct use of Personal Protective Equipment (PPE) K21: The health and safety legislation, the principles of safe moving and handling of equipment and other objects and assistance of individuals K22: The meaning of ‘risk’ in the workplace, ways to identify and raise concerns and own responsibilities in relation to incidents, errors and near misses S20: Maintain a safe and healthy working environment, using a range of techniques for infection prevention and control, including hand hygiene and the use of Personal Protective Equipment (PPE) S21: Move and handle equipment or other items safely and assist individuals S22: Take action in response to identified concerns, risks, incidents or errors and near misses arising in the workplace B1: Treat people with dignity B2: Show respect and empathy for those you work with B3: Be adaptable, reliable and consistent

  • K20: The principles of infection prevention and control and the importance of good personal hygiene, hand hygiene and correct use of Personal Protective Equipment (PPE)
  • K21: The health and safety legislation, the principles of safe moving and handling of equipment and other objects and assistance of individuals
  • K22: The meaning of ‘risk’ in the workplace, ways to identify and raise concerns and own responsibilities in relation to incidents, errors and near misses
  • S20: Maintain a safe and healthy working environment, using a range of techniques for infection prevention and control, including hand hygiene and the use of Personal Protective Equipment (PPE)
  • S21: Move and handle equipment or other items safely and assist individuals
  • S22: Take action in response to identified concerns, risks, incidents or errors and near misses arising in the workplace
  • B1: Treat people with dignity
  • B2: Show respect and empathy for those you work with
  • B3: Be adaptable, reliable and consistent

• Duty 9: Maintain and further develop your own skills and knowledge

  Select K23: The principles of continuing personal development and the local arrangements for appraisal and supervision K24: The principles of the ‘Care Certificate’ K25: The principles of reflective practice S23: Participate in appraisal and supervision to support ongoing personal development S24: Participate in training and development activities including the Care Certificate Standards S25: Reflect on own practice B1: Treat people with dignity B2: Show respect and empathy for those you work with B3: Be adaptable, reliable and consistent

  • K23: The principles of continuing personal development and the local arrangements for appraisal and supervision
  • K24: The principles of the ‘Care Certificate’
  • K25: The principles of reflective practice
  • S23: Participate in appraisal and supervision to support ongoing personal development
  • S24: Participate in training and development activities including the Care Certificate Standards
  • S25: Reflect on own practice
  • B1: Treat people with dignity
  • B2: Show respect and empathy for those you work with
  • B3: Be adaptable, reliable and consistent

• Duty 10: Contribute to the quality of services by participating in improvement activities

  Select K26: The principles of ‘quality improvement’ K27: Ways to source evidence to support improvement in the workplace S26: Contribute to improvement activities in the workplace, for example collecting and logging data for audit S27: Use evidence to make suggestions for improving practice B1: Treat people with dignity B2: Show respect and empathy for those you work with B3: Be adaptable, reliable and consistent

  • K26: The principles of ‘quality improvement’
  • K27: Ways to source evidence to support improvement in the workplace
  • S26: Contribute to improvement activities in the workplace, for example collecting and logging data for audit
  • S27: Use evidence to make suggestions for improving practice
  • B1: Treat people with dignity
  • B2: Show respect and empathy for those you work with
  • B3: Be adaptable, reliable and consistent

• Observation Comments

Work Based Tutor

• I, the work-based tutor, confirm that I have observed this learner demonstrate the duties, knowledge, skills, and behaviours as evidenced in this submission. I agree that the information provided here is an accurate account of what has taken place.

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Student

• I confirm that my work-based tutor has observed me demonstrate the duties, knowledge, skills, and behaviours contained within this submission. I am satisfied with the way the learning activity/assessment(s) was conducted and with the outcome(s). I agree that the information provided here is an accurate account of what has taken place.

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