Help Desk Audit & Appraisal

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Answer the

• Appearance, Shoes polished, Shaved, Uniform Ironed

  Up to Standard

  In Need of Training

  Unacceptable

• Full Robinson's Uniform worn

  Up to Standard

  In Need of Training

  Unacceptable

• Performance of Duties (Site Knowledge)

  Up to Standard

  In Need of Training

  Unacceptable

• Site specific training required

  Up to Standard

  In Need of Training

  Unacceptable

• Familiarity with AI's & risk assessments & Site Manuel

  Up to Standard

  In Need of Training

  Unacceptable

• Legibility of occurrence book/incident reports/site paperwork

  Up to Standard

  In Need of Training

  Unacceptable

• Communication, Time Keeping, Booking on & off

  Up to Standard

  In Need of Training

  Unacceptable

• General attitude (positive, respectful, to customers & Staff)

  Up to Standard

  In Need of Training

  Unacceptable

• Knowledge of quality policy & environmental policy

  Up to Standard

  In Need of Training

  Unacceptable

Other Correspondence

• Comments on site facilities (heat, toilets, etc)

• Additional staff comments

• Welfare Issues Discussed

• Manager/Supervisor Signature

  Sign

• Staff Signature

  Sign