Heroes of the North

• Heroes of the North

• Conducted on

  Date

• Prepared by

• Location
  Address

• Barista

Six Steps

• Smile & Greet?

  Yes

  No

• Serve?

  Yes

  No

• Specific Upsell?

  Yes

  No

• Stamp & Pay?

  Yes

  No

• Sugar?

  Yes

  No

• Say Goodbye and Thank You?

  Yes

  No

• Comments:

Espresso Drink

• Which Drink?

  Ristretto

  Espresso

  Macchiato

• Quality of drink 0 = Poor 1 = Below Par 2 = On Brand 3 = Exceptional

• Add Photo

  Media

• Comments:

Caffe Latte

• 1cm of foam?

  Yes

  No

• Milk Quality 0 = Poor 1 = Below Par 2 = On Brand 3 = Exceptional

Cappuccino

• 2 to 2.5cm of foam?

  Yes

  No

• Milk quality 0 = Poor 1 = Below Par 2 = On Brand 3 = Exceptional

Flat White

• Less than 1cm of foam?

  Yes

  No

• Milk Quality 0 = Poor 1 = Below Par 2 = On Brand 3 = Exceptional

• Add Photos

  Media

• Comments:

Other drinks audited

• Which drink audited?

  Iced Latte

  Frappe - specify

  Speciality - specify

  Mocha

• Select from range

• Add Photos

  Media

• CommentsW

Golden Rules

• Purge steam wand before and after use?

• Wipe steam wand?

• Level coffee with hand before tamp?

• Flush with button 3?

• Wipe excess coffee off handle?

• Clean as you go?

• Comments:

Feedback

• Any further comments and feedback:

• Additional Photos

  Media