Title Page
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Outlet:
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Date and Time of Inspection:
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Inspected by:
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Staff Member In Store:
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Supervisor:
Cleanliness and Appearance
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Are the windows clean?
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Was the store entrance clean and well maintained?
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Was the counter uncluttered, clean and tidy?
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Was the signage throughout the store appropriate, nothing hand written, worn or damaged?
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Was the store clean, neat, and well maintained (no dirty floors, unattended spills etc.)?
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Was the store free of dust?
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If applicable, was the restroom clean, well-stocked, and maintained (toilet tissue/paper towels available, toilets/faucets operational, etc.)?
Employee Behaviors
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Were you acknowledged by the team member within 15 seconds of entering the store?
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When you were greeted within 30 seconds, what was said?
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Did the team member smile?
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Did the team member ask what you were shopping for today?
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Did the team member offer you help?
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Did the team member give you his/her undivided attention?
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Were the team members making tasks a priority?
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Did all team members you came in contact with have an upbeat and friendly vibe?
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Were all team members courteous?
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If applicable, please state his/her name and describe the rude behaviour?
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Did any team members provide above-and-beyond service?
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Please state his/her name and department and describe the above-and-beyond behavior.
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Did the team member provide a pleasant closing comment (“Have a good day,” “Thanks for shopping with us,” “Thank you,” etc.)?
Merchandise and Environment
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Could you find the size you wanted to try on?
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Please list unavailable item(s).
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Did you receive assistance while on the shop floor?
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Was the merchandising clean and tidy?
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Were the products priced?
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Were aisles free of clutter, boxes and obstructions?
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Did you receive assistance in the change room?
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Were mirrors/glass in store free from finger prints and debris?
Completion
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Conclusion and Recommendations
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Mystery Shoppers Full Name and Signature
