Highfields Level 2 Spectator Safety - end

• Level 2 NVQ Certificate in Spectator Safety

• Talented Training, Oxford Place Centre, Oxford Place, Leeds, LS1 3AX,
  Centre Number 14107

• Leeds United Football Club 2017-2018 Season

• Candidate Name

• Prepared by

• Highfields Level 2 Spectator Safety (QCF) 600/2926/2

• Candidate Name

• Candidate signature

  Sign

• Assessor Name

• Assessor signature

  Sign

Candidate Name and Details

• Candidate Details

• Address
  Address

• Email

• Telephone Number

• The information contained here onwards is to remain PRIVATE AND CONFIDENTIAL and must not be given to any one outside the assessment process. My assessor has briefed me on the appeals procedure. I the assessor will assess the candidate fairly and to the standards required by the awarding body and offer information advice and guidance to the candidate.

  Yes

  No

  N/A

• Assessor Signature

  Sign

• Candidate Signature

  Sign

• Date and Time

  Date

Initial contact with candidate

• What is the qualification about

• What is expected by the steward

• What is expected by the assessor

• What sort of work is being covered during the assessment

• Candidate discussion

• Candidate signature

  Sign

• Assessor discussion

• Assessor signature

  Sign

• Date and Time

  Date

Communication log

• Type of communication and the nature of the communication

  Date

• Match

• Location

• Type of communication and the nature of the communication

  Date

• Match

• Location

• Type of communication and the nature of the communication

  Date

• Match

• Location

• Type of communication and the nature of the communication

  Date

• Match

• Location

• Type of communication and the nature of the communication

  Date

• match

• Location

• Type of communication and the nature of the communication

  Date

• Match

• Location

• Has the assessment been agreed

  Yes

  No

  N/A

Methods of assessment used in this portfolio

• Simulations are allowed in some of the units within this qualification. The evidence requirements clearly state when simulations may be used in a unit. The overarching principles to be applied to units identified as suitable for simulation is that it should only be undertaken in a minority of cases where:
  - There is a high risk to the security or safety of the candidate, individuals, key people in their lives and others
  - The opportunity to present evidence from work-based practices happens infrequently and therefore insisting that candidates wait for such an occurrence would be unreasonable or create blockages in the assessment system and might carry the risk of demotivating candidates.
  - There would otherwise be a breach of confidentiality or privacy

• Observation

• Oral Questioning

• Witness Statement

• Witnesses must be fully briefed and clear about the purpose and use of the testimony. Any relationship between the witness and candidate should be declared and noted by the assessor and the external verifier/awarding body informed.
  Witnesses must be able to demonstrate that they have the necessary expertise in the relevant area and their testimony should:
  - Be specific to the activities
  - Give a brief description of the circumstances of the observation
  -Give a brief description of background of the witness and the observed activity
  -Identify the aspects of competence demonstrated

• Judgement of an assessor

• Professional discussion

• Photographic

• Projects and Assignments

• I am fully aware of the procedures laid out before me and I am aware that I am responsible for the evidence in this portfolio. My assessor has briefed me on the assessment process and informed me of my right to appeal against any decision that I disagree with

  Yes

  No

  N/A

• Candidate signature

  Sign

• Assessor signature

  Sign

• Date of Assessment

  Date

• This unit is about preparing yourself as a steward and checking the faciltiy before an event.

• Outcomes 1,2 and 3 must be assessed using workplace evidence generated when the learner is preparing for a real spectator event. There must be sufficient evidence to ensure the learner can achieve the outcomes on a consistent basis.
  This must include as a minimum:
  • Three types of resources
  • All types of information
  • Three types of equipment
  • Three types of hazards
  • All types of areas

Unit 1 Prepare for stewarding activities

Assessment criteria 1.1.1-1.1.5 Prepare for stewarding activities

• 1.1.1 Follow the registration procedures correctly and on time

  Yes

  No

  N/A

• 1.1.2 Collect their passes, identification and other resources, looking after these and returning them after the event

  Yes

  No

  N/A

• With 3 types of resources:

  Select communication (radio) handbook keys safety equipment

  • communication (radio)
  • handbook
  • keys
  • safety equipment

• 1.1.3 Attend the pre-event briefings as required

  Yes

  No

  N/A

• 1.1.4 Note all the necessary information which is given at the briefings

  Yes

  No

  N/A

• 1.1.5 Correctly follow the pre-event routines

  Yes

  No

  N/A

• Evidence

Learning Outcome 1.2.1 - 1.2.8 Identify and deal with physical hazards

• 1.2.1 Follow agreed procedures to check equipment

  Yes

  No

  N/A

• With 3 types of equipment:

  Select Safety Security Emergency Signs and notices

  • Safety
  • Security
  • Emergency
  • Signs and notices

• 1.2.2 Keep disruption to a minimum

  Yes

  No

  N/A

• 1.2.3 Identify hazards in their designated area

  Yes

  No

  N/A

• Identify 3 hazards:

  Select Safety hazards Security equipment Fire Hazards Hygiene hazards Fault emergency equipment

  • Safety hazards
  • Security equipment
  • Fire Hazards
  • Hygiene hazards
  • Fault emergency equipment

• 1.2.4 Follow agreed procedures for assessing risk

  Yes

  No

  N/A

• 1.2.5 Take prompt action appropriate to the hazards and the risk, following agreed procedures and instructions

  Yes

  No

  N/A

• Action option:

  Select Dealing with the hazard personally Reporting the hazard to other people

  • Dealing with the hazard personally
  • Reporting the hazard to other people

• Types of hazards:

  Select Safety hazards Security equipment Fire Hazards Hygiene hazards Fault emergency equipment

  • Safety hazards
  • Security equipment
  • Fire Hazards
  • Hygiene hazards
  • Fault emergency equipment

• 1.2.6 Communicate verbally and non-verbally with colleagues and other people involved within the event

  Yes

  No

  N/A

• 1.2.7 Make sure that any action is not dangerous for themselves and other people involved

  Yes

  No

  N/A

• Action:

  Select Dealing with the hazard personally Reporting the hazard to other people

  • Dealing with the hazard personally
  • Reporting the hazard to other people

• 1.2.8 Clearly and accurately report the situation and what they have done to their supervisor

  Yes

  No

  N/A

• Evidence

Learning outcome 3 Search the venue for suspect items

Assessment Criteria 1.3.1 - 1.3.5 Search the venue for suspect items

• 1.3.1 Get information on the type of item being searched for

  Yes

  No

  N/A

• 1.3.2 Search the designated area thoroughly following instructions

  Yes

  No

  N/A

• Areas within the stand:

  Select Confined areas Open areas Areas open to the spectators Areas not open to the spectators

  • Confined areas
  • Open areas
  • Areas open to the spectators
  • Areas not open to the spectators

• 1.3.3 Identify any suspect items and other suspicious circumstance

  Yes

  No

  N/A

• All types of area:

  Select Confined areas Open areas Areas open to the spectators Areas not open to the spectators

  • Confined areas
  • Open areas
  • Areas open to the spectators
  • Areas not open to the spectators

• 1.3.4 Maintain their own safety and the safety of other people

  Yes

  No

  N/A

• 1.3.5 Report what they have found following agreed procedures

  Yes

  No

  N/A

• Evidence

• This unit is about helping to control and direct the movement of spectators at events, including their entry to and exit from the venue. The unit also covers basic customer care – for example providing spectators with information and helping them with other problems, such as missing property and people, and unsocial/unlawful behaviour by other people.
  

• Outcomes 1 and 3 must be assessed using workplace evidence generated when the learner is controlling entry, exit and movement at a real spectator event. There must be sufficient evidence to ensure the learner can achieve the outcomes on a consistent basis.
  
  Outcome 2 can be assessed as above or by realistic simulation.
  
  Simulation is allowed for the whole of learning outcome 1 and 2 only, if there is no naturally occurring evidence is available.

Unit 2 Control the entry and exit of people at events M/502/9352

Assessment Criteria 2.2.1 - 2.2.6 Search people for unauthorised items

• 2.1.1 Have the necessary resources ready for use

  Yes

  No

  N/A

• The learner must have at least 3 of the following types of resources:

  Select communication (radio) handbook keys safety equipment

  • communication (radio)
  • handbook
  • keys
  • safety equipment

• 2.1.2 Make sure their behaviour and appearance meets agreed standards at all times

  Yes

  No

  N/A

• 2.1.3 Greet people in a way that makes them feel welcome and at ease

  Yes

  No

  N/A

• The learner must deal with at least 2 of the following types of people:

  Select Cooperative Uncooperative Intoxicated Emotional Spectators with limited english Spectators with particular needs VIPs

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • Spectators with limited english
  • Spectators with particular needs
  • VIPs

• 2.1.4 Pay careful attention to the designated area throughout their period of duty

  Yes

  No

  N/A

• 2.1.5 Admit people and refuse entry according to agreed procedures

  Yes

  No

  N/A

• The learner must deal with at least 2 of the following types of people:

  Select Cooperative Uncooperative Intoxicated Emotional Spectators with limited english Spectators with particular needs VIPs

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • Spectators with limited english
  • Spectators with particular needs
  • VIPs

• 2.1.6 Provide people with clear reasons why they have been refused entry

  Yes

  No

  N/A

• The learner must deal with at least 2 of the following types of people:

  Select Cooperative Uncooperative Intoxicated Emotional Spectators with limited english Spectators with particular needs VIPs

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • Spectators with limited english
  • Spectators with particular needs
  • VIPs

• 2.1.7 Control the queues in a safe and orderly manner

  Yes

  No

  N/A

• 2.1.8 Supervise the safe exit of people according to the agreed procedures

  Yes

  No

  N/A

• The learner must deal with at least 2 of the following types of people:

  Select Cooperative Uncooperative Intoxicated Emotional Spectators with limited english Spectators with particular needs VIPs

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • Spectators with limited english
  • Spectators with particular needs
  • VIPs

• 2.1.9 Inform their supervisor when there are problems that they cannot deal with on their own

  Yes

  No

  N/A

• Evidence

Assessment Criteria 2.2.1 - 2.2.6 Search people for unauthorised items

• 2.2.1 Identify the people to be searched on entry according to the agreed procedures

  Yes

  No

  N/A

• 2.2.2 Ask the identified people for permission to search, and follow the agreed procedures if they refuse

  Yes

  No

  N/A

• The learner must deal with at least 2 of the following types of people:

  Select Cooperative Uncooperative Intoxicated Emotional Spectators with limited english Spectators with particular needs VIPs

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • Spectators with limited english
  • Spectators with particular needs
  • VIPs

• 2.2.3 Only search people of the same sex

  Yes

  No

  N/A

• 2.2.4 Follow the correct procedures when they find unauthorised items and explain these procedures to the people involved

  Yes

  No

  N/A

• Unauthorised items:

  Select Items that could be used as weapons Alcohol Items prohibited by the stadium

  • Items that could be used as weapons
  • Alcohol
  • Items prohibited by the stadium

• 2.2.5 Inform the supervisor about any unlawful items which they found

  Yes

  No

  N/A

• Evidence

Assessment Criteria 2.3.1 - 2.3.7 Provide people with information and help them with other problems

• 2.3.1 Communicate with people politely and clearly

  Yes

  No

  N/A

• The learner must deal with at least 2 of the following types of people:

  Select Cooperative Uncooperative Intoxicated Emotional Spectators with limited english Spectators with particular needs VIPs

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • Spectators with limited english
  • Spectators with particular needs
  • VIPs

• 2.3.2 Ask for information which is relevant to their problem

  Yes

  No

  N/A

• With 2 types of problem:

  Select Need for information Advice on ticketing probelms Missing property Missing people Unsociable/unlawful behaviour by others Complaints/suggestions about the stadium and procedures

  • Need for information
  • Advice on ticketing probelms
  • Missing property
  • Missing people
  • Unsociable/unlawful behaviour by others
  • Complaints/suggestions about the stadium and procedures

• 2.3.3 Make sure their understanding of the problem is correct

  Yes

  No

  N/A

• 2.3.4 Give people help which is appropriate to the problem and agreed procedures

  Yes

  No

  N/A

• The learner must deal with at least 2 of the following types of people:

  Select Cooperative Uncooperative Intoxicated Emotional Spectators with limited english Spectators with particular needs VIPs

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • Spectators with limited english
  • Spectators with particular needs
  • VIPs

• 2.3.5 Refer people to another source of help if necessary

  Yes

  No

  N/A

• The learner must deal with at least 2 of the following types of people:

  Select Cooperative Uncooperative Intoxicated Emotional Spectators with limited english Spectators with particular needs VIPs

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • Spectators with limited english
  • Spectators with particular needs
  • VIPs

• 2.3.6 Keep people informed of progress

  Yes

  No

  N/A

• The learner must deal with at least 2 of the following types of people:

  Select Cooperative Uncooperative Intoxicated Emotional Spectators with limited english Spectators with particular needs VIPs

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • Spectators with limited english
  • Spectators with particular needs
  • VIPs

• 2.3.7 Deal with any complaints positively, and sympathetically as appropriate to the situation

  Yes

  No

  N/A

• Evidence

• This unit is about keeping a careful watch over spectators and dealing with crowd problems such as unexpected movements, local overcrowding, over-capacity and unsociable/unlawful bahaviour.

• The unit is divided into three parts. The first describes the two things you have to do.
  
  These are:
  Learning outcome 1 - Monitor crowds and identify potential problems
  Learning outcome 2 - Follow instructions and procedures to deal with crowd problems

Learning outcome 3.1 Monitor crowds and identify potential problems

• 3.1.1 Have the necessary resources ready for use

  Yes

  No

  N/A

• With 2 types of resources:

  Select communication (radio) handbook keys safety equipment

  • communication (radio)
  • handbook
  • keys
  • safety equipment

• 3.1.2 Make sure their behaviour and appearance meet agreed standards at all times

  Yes

  No

  N/A

• 3.1.3 Carry out their duties impartially

  Yes

  No

  N/A

• 3.1.4 Pay careful attention to the crowd and the conditions in their designated area throughout their period of duty

  Yes

  No

  N/A

• With 2 types of crowd:

  Select Friendly Aggressive Excited

  • Friendly
  • Aggressive
  • Excited

• With 4 types of crowd problem:

  Select Unexpected crowd movements Local overcrowding Over-capacity Distress Seperation of individuals and groups Unlawful behaviour Entry into restricted areas

  • Unexpected crowd movements
  • Local overcrowding
  • Over-capacity
  • Distress
  • Seperation of individuals and groups
  • Unlawful behaviour
  • Entry into restricted areas

• In all types of area

• Confined areas

• Open areas

• Public areas

• Non public areas

• 3.1.5 Identify crowd problems when they occur

  Yes

  No

  N/A

• With 4 types of crowd problem

  Select Unexpected crowd movements Local overcrowding Over-capacity Distress Seperation of individuals and groups Unlawful behaviour Entry into restricted areas

  • Unexpected crowd movements
  • Local overcrowding
  • Over-capacity
  • Distress
  • Seperation of individuals and groups
  • Unlawful behaviour
  • Entry into restricted areas

3.2 Follow instructions and procedures to deal with crowd problems

• 3.2.1 Assess and report the crowd problems, answering and questions from supervisors clearly and accurately

  Yes

  No

  N/A

• With 3 types of crowd problem:

  Select Unexpected crowd movements Local overcrowding Over-capacity Distress Seperation of individuals and groups Unlawful behaviour Entry into restricted areas

  • Unexpected crowd movements
  • Local overcrowding
  • Over-capacity
  • Distress
  • Seperation of individuals and groups
  • Unlawful behaviour
  • Entry into restricted areas

• 3.2.2 Take action following instructions and agreed procedures

  Yes

  No

  N/A

• With 3 types of action:

  Select Removing people and objects Containing the crowd Being visible to the crowd Ressuring Warning

  • Removing people and objects
  • Containing the crowd
  • Being visible to the crowd
  • Ressuring
  • Warning

• 3.2.3 Make sure that and action is not dangerous to themselves and other people involved

  Yes

  No

  N/A

• With 3 types of action:

  Select Removing people and objects Containing the crowd Being visible to the crowd Ressuring Warning

  • Removing people and objects
  • Containing the crowd
  • Being visible to the crowd
  • Ressuring
  • Warning

• With 2 types of people:

  Select Cooperative Uncooperative Intoxicated Emotional Spectators with limited english Spectators with particular needs VIPs

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • Spectators with limited english
  • Spectators with particular needs
  • VIPs

• 3.2.4 Communicate with the people involved and colleagues clearly

  Yes

  No

  N/A

• With 2 types of people:

  Select Cooperative Uncooperative Intoxicated Emotional Spectators with limited english Spectators with particular needs VIPs

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • Spectators with limited english
  • Spectators with particular needs
  • VIPs

• 3.2.5 Reassure the people involved and encourage them to be calm and follow instructions

  Yes

  No

  N/A

• with 2 types of people:

  Select Cooperative Uncooperative Intoxicated Emotional Spectators with limited english Spectators with particular needs VIPs

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • Spectators with limited english
  • Spectators with particular needs
  • VIPs

• 3.2.6 Keep their control room/supervisor informed of the situation

  Yes

  No

  N/A

• with 2 types of people:

  Select Cooperative Uncooperative Intoxicated Emotional Spectators with limited english Spectators with particular needs VIPs

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • Spectators with limited english
  • Spectators with particular needs
  • VIPs

• Organisations must provide high levels of service to their customers and this requires a team effort from all staff. This unit is about how you work well as a member of the team, improve your own work and the work of the team as a whole. If your organisation has a performance appraisal and personal development system, this would be an excellent context for this unit.

Unit 4 Support the work of the team and organisation

Learning outcome 4.3 Be able to work effectively with colleagues

• 4.3.1 Establish a good working relationship with colleagues

  Yes

  No

  N/A

• Working as the same level as yourself

• Communciation

  Spoken

  Written

• Responsbile to you

• Communication

  Spoken

  Written

• Line Manager

• Communication

  Spoken

  Written

• 4.3.2 Communicate verbally and in writing with colleagues clearly

  Yes

  No

  N/A

• The learner must cover 2 types of colleague, using both types of communication

• Working as the same level as yourself

• Communication

  Spoken

  Written

• Responsbile to you

• Communication

  Spoken

  Written

• Line Manager

• Spoken

  Written

• 4.3.3 Maintains standards of professional behaviour

  Yes

  No

  N/A

• 4.3.4 Carry out own duties and commitments to colleagues as agreed, or tell them in good time when it is not possible to do what they expect

  Yes

  No

  N/A

• The learner must cover 2 types of colleague

• Working as the same level as yourself

• Responsbile to you

• Line Manager

• 4.3.5 Ask for help and information when needed

  Yes

  No

  N/A

• 4.3.6 Provide colleagues with help and infomation when they need it, in line with organisation's policies and procedures

  Yes

  No

  N/A

• The learner must cover 2 types of colleague

• Working as the same level as you

• Responsible to you

• Line Manager

• 4.3.7 Take part in team discussions

  Yes

  No

  N/A

• 4.3.8 Follow the correct procedures in the case of disagreements or problems with colleagues

  Yes

  No

  N/A

• The learner must cover 2 types of colleague

• Working as the same level as you

• Responsible to you

• Line manager

Learning outcome 5 Be able to improve own work

• 5.5.1 Evaluate all aspects of own work

  Yes

  No

  N/A

• 5.5.2 Ask colleagues and customers for feedback on own work

  Yes

  No

  N/A

• The learner must cover 2 of the following types of colleague

  Select Working at the same level of you Responsible to you Line manager

  • Working at the same level of you
  • Responsible to you
  • Line manager

• 5.5.3 Handle feedback positively

  Yes

  No

  N/A

• 5.5.4 Work with relevant person to agree:

  Yes

  No

  N/A

• Own strength

• Areas where own work could be improved

• New areas of skill and knowledge which may be needed for future responsibities

• 5.5.5 Take part in relevant training and development

  Yes

  No

  N/A

• 5.5.6 Regularly review personal development

  Yes

  No

  N/A

• Evidence

Learning outcomes 7 Be able to help to improve the work of own organisation

• 7.7.1 Ask customers for feedback on organisation's services

  Yes

  No

  N/A

• 7.7.2 Identify ways the team could improve services

  Yes

  No

  N/A

• 7.7.3 Discuss with relevant colleagues how to change services for the better

  Yes

  No

  N/A

• The learner must cover 2 of the following types of colleague

  Working at the same level of you

  Responsible to you

  Line manager

• 7.7.4 Help to change services so that they meet customer needs

  Yes

  No

  N/A

• The learner must cover 2 of the following types:

  Working at the same level of you

  Responsible to you

  Line manager

• Evidence

• This unit is about dealing with situations where these is conflict between people. This unit includes using effective communication (verbal and non-verbal) to defuse teh situation, maintaining your own personal safety, giving advice and warnings, and calling for assitance when required.

• The learner must communicate appropriately using all of the following methods:
  
  a) verbal communication
  b) body language
  c) other forms of non-verbal communication
  
  and must communicate with two of the following types of people:
  
  d) cooperative
  e) uncooperative
  f) intoxicated
  g) emotional
  h) with a limited understanding of English
  i) people with particular needs
  
  If the learner can only cover two types of people through workplace evidence, they must be questioned on the rest.
  
  Simulation is allowed for the whole of this learning outcome if there is no naturally occuring evidence available.
  If the learner can only cover two types of people through workplace evidence, they must be questioned on the rest.
  
  Simulation is allowed for the whole of this learning outcome if there is no naturally occuring evidence available.
  
  

• Outcomes 1 and 2 must be assessed using workplace evidence when teh learner is dealing with conflict or by realistic simulations. There must be sufficent evidence to ensure the learner can achieve the outcomes on a consistent basis.

Learning outcome 1 Communicate with poeple in conflict situations

• 5.1.1 Remain calm and folow their organisation's procedures

  Yes

  No

  N/A

• 5.1.2 Communicate with people in a way that minimises and reduces conflict

  Yes

  No

  N/A

• Verbal Communication with 2 types of people

  Select Cooperative Uncooperative Intoxicated Emotional Spectators with limited english Spectators with particular needs VIPs

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • Spectators with limited english
  • Spectators with particular needs
  • VIPs

• Body language with 2 types of people

  Select Cooperative Uncooperative Intoxicated Emotional Spectators with limited english Spectators with particular needs VIPs

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • Spectators with limited english
  • Spectators with particular needs
  • VIPs

• Other forms of non-verbal communication

  Select Cooperative Uncooperative Intoxicated Emotional Spectators with limited english Spectators with particular needs VIPs

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • Spectators with limited english
  • Spectators with particular needs
  • VIPs

• 5.1.3 Maintain their own personal space

  Yes

  No

  N/A

• 5.1.4 Respect the personal space of others

  Yes

  No

  N/A

• 5.1.5 Listen actively to what people are saying

  Yes

  No

  N/A

• With 2 types of people

  Select Cooperative Uncooperative Intoxicated Emotional Spectators with limited english Spectators with particular needs VIPs

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • Spectators with limited english
  • Spectators with particular needs
  • VIPs

• 5.1.6 Show empathy

  Yes

  No

  N/A

• 5.1.7 Use sensitive questioning to get further infomation about the situation

  Yes

  No

  N/A

• 5.1.8 Summarise and feedback to people what they have said to confirm understanding of the situation

  Yes

  No

  N/A

• With 2 types of people

  Select Cooperative Uncooperative Intoxicated Emotional Spectators with limited english Spectators with particular needs VIPs

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • Spectators with limited english
  • Spectators with particular needs
  • VIPs

• Evidence

Learning outcome 2 Follow procedures to resolve conflict

• Whilst resolving conflict the learner must cover all of the following types of procedures:
  
  a) do nothing
  b) maintain observation
  c) give advice or warning
  d) request assistance
  
  with two of the following types:
  
  e) cooperative
  e) uncooperative
  f) intoxicated
  g) emotional
  h) with a limited understanding of English
  i) people with particular needs
  
  If the learner can only cover two types of people through workplace evidence, they must be questioned on the rest.
  
  Simulation is allowed for the whole of this learning outcome if there is no naturally occurring evidence available.
  
  

• 5.2.1 Assess the risks to themselves and others in the situation

  Yes

  No

  N/A

• 5.2.2 Asess the seriousness of the situation and the behaviour of the people involved

  Yes

  No

  N/A

• With two types of poeple

  Select Cooperative Uncooperative Intoxicated Emotional Spectators with limited english Spectators with particular needs VIPs

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • Spectators with limited english
  • Spectators with particular needs
  • VIPs

• 5.2.3 Maintain their own personal safety

  Yes

  No

  N/A

• 5.2.4 Folow agreed procedures for the type of situation and people involved

  Yes

  No

  N/A

• With all procedures

  Select Do nothing Maintain observation Give advice or warning Request assistance

  • Do nothing
  • Maintain observation
  • Give advice or warning
  • Request assistance

• 5.2.5 Collect and report necessary information about the people involved and the situation

  Yes

  No

  N/A

• With 2 types of people

  Select Cooperative Uncooperative Intoxicated Emotional Spectators with limited english Spectators with particular needs VIPs

  • Cooperative
  • Uncooperative
  • Intoxicated
  • Emotional
  • Spectators with limited english
  • Spectators with particular needs
  • VIPs

• Evidence

• Play, sport and recreation always involves an element of challenge and risk, and accidents will happen from time to time. Other emergencies, such as fires, may also occur. It is very important That all members of staff are competent to deal with accidents and emergencies so that the welfare of spectators and colleagues is maintained.

Learning Outcome 1 Deal with injuries and signs of illness

• Whilst dealing with injuries and signs of illness the learner must cover one of the following types of casualties:
  
  1. adult
  2. child
  3. person with particular needs
  
  at least one of the following types of qualified assistance:
  
  4. the organisation’s first aider
  5. emergency services
  
  and at least one of the following types of conditions:
  
  6. minor injury that can be dealt with on-site
  7. minor illness that can be dealt with on-site
  8. major injury requiring medical attention
  9. major illness requiring medical attention
  
  If the learner can only cover one type of casualty, one type of assistance and one type of condition through workplace evidence or simulation, they must be questioned on the rest.
  If the learner can only cover one type of casualty, one type of assistance and one type of condition through workplace evidence or simulation, they must be questioned on the rest.
  

• 6.1.1 Remain calm and follow their organisation’s procedures

  Yes

  No

  N/A

• 6.1.2 Protect the casualty and other people involved from further risk

  Yes

  No

  N/A

• 1 of the following

  Select Adult Child Person with particular needs

  • Adult
  • Child
  • Person with particular needs

• 6.1.3 Call for qualified assistance that is appropriate to the casualty's condition

  Yes

  No

  N/A

• 1 of the following

  Select First aider Emergency services

  • First aider
  • Emergency services

• With 1of the following

  Select Minor injury that can be dealt with on-site Minor illness that can be dealt with on-site Major injury requiring medical attention Major illness requiring medical attention

  • Minor injury that can be dealt with on-site
  • Minor illness that can be dealt with on-site
  • Major injury requiring medical attention
  • Major illness requiring medical attention

• 6.1.4 Provide reassurance and comfort to those involved

  Yes

  No

  N/A

• 6.1.5 Give the qualified assistance clear and accurate information about what happened

  Yes

  No

  N/A

• 1 of the following

  Select First aider Emergency services

  • First aider
  • Emergency services

Learning Outcome 2 Be able to follow emergency procedures

• Whilst following emergency procedures, the learner must cover at least one of the following types of people:
  
  1. adults
  2. children
  3. people with particular needs
  
  If the learner can only cover one type of people through workplace evidence or simulation, they must be questioned on the rest.

• 6.2.1 Give the people involved in the emergency clear and correct instructions

  Yes

  No

  N/A

• To 1 of the following

  Select Adult Child Person with particular needs

  • Adult
  • Child
  • Person with particular needs

• 6.2.2 Carry out their role in the emergency procedures calmly and correctly

  Yes

  No

  N/A

• 6.2.3 Maintain the safety of the people involved

  Yes

  No

  N/A

• 6.2.4 Follow the correct procedures for reporting the emergency

  Yes

  No

  N/A

• 6.2.5 Report any problems with the emergency procedures to the relevant colleague

  Yes

  No

  N/A

• Evidence

• Candidate Review 1

• Candidate Action Plan 1

• Candidate signature

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• Assessor signature

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• I certify that the candidate to whom this portfolio belongs has completed the award to the occupational standards required set by the awarding body

• Candidate signuature

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• Assessor signature

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• Mandatory Units Total Of Six Units To Complete All Six Credit Value Of 29

• Prepare for spectator events

• Unit reference Y/502/9345
  Level 2
  Credit value 5

• Control the entry , exit and movement of people at spectator events

• Unit reference M/502/9352
  Level 2
  Credit Value 8

• Monitor spectators and deal with crowd problems

• Unit reference A/502/9354
  Level 2
  Credit Value 8

• Unit reference Y/601/4483
  Level 2
  Credit Value 2

• Help manage conflict

• Unit Reference J/501/5134
  Level 2
  Credit Value 4

• Deal with accidents and emergencies

• Unit reference D/501/5138
  Level 2
  Credit Value 2

• Assessor to sign when complete

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