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Hightower Deli FBC Report
Hightower Deli FBC Report
TAMMI FRANKLIN

Hightower Deli FBC Report

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Title Page

  • Conducted on

  • Prepared by

  • Store Location

GUEST SERVICES

OVERALL IMPRESSION

  • Smile & Greeting & good Eye Contact- Greet quickly and in friendly manner

  • Displays positive attitude, smiles, enthusiastic, shows Initiative

  • Make guests feel special

ORDER TAKING

  • Listens/Attentive

  • Speaks clearly, guests are able to hear and understand

  • Friendly, smiles, laughs appropriately

  • Cashier rings up order and handles payment correctly

  • Thanks all guests/Asks guests to return

  • Acknowledges guests leaving

  • Mentions online ordering, reward cards, or any promotions/features

ORDER MAKING

  • Line making order correctly (following Cheat Sheets) in timely manner

  • Order double checked before bagged/handed to customer

  • Items ticket times are less than 6 min.

ORDER DELIVERY

  • Calling order #'s correctly

  • Prompt delivery to customers

  • Ask guests if they need help, before they have to ask

EXTERIOR STANDARDS

OVERALL IMPRESSION

  • Only approved café/deli signage

  • Clean and not damaged

  • Clean Windows - no streaks, smudges, or fingerprints

  • Doors/Windows - no cracks or peeling signs

PATIO, if applicable

  • Tables/Chairs/Umbrellas meet standards

  • Clean Tables/Chairs - no peeling paint or cushion tears

  • Clean floor

  • Clean trash receptacle(s)

INTERIOR STANDARDS

ENTRY

  • Clean all entry doors (glass/handles) - no streaks, smudging, dust free

  • Clean entry threshold - free of debris and/or dirt build-up

  • Clean floor mats - approved, dry, and free of dirt/food/debris

  • All Point of Purchase (POP) - Café/Deli standards, visible & current

  • Hours posted

DINING AREA

  • Only Approved Café/Deli signage in use. No handwritten or custom signs

  • All POP in good condition. Not tattered/torn

  • Clean Floor - free of food, spills, grease, debris

  • Floor tiles/wood or surface not stained or cracked

  • No cracks, holes, or off-color baseboards/walls. Paint matches Café/Deli standards.

  • Windows - no streaks, smudges, or fingerprints. Free of dust & buildup.

  • Lights - all working condition. Exit sign available and working.

  • Light Fixtures - free of dust & buildup

  • Tabletops - wiped, no food/trash/graffiti. Free of gum, dust, grime. Seating/legs in good repair.

  • Trash receptacles - odor free, not overflowing, liners secured

  • Proper front of house bussing procedure - 10 min rule

  • Decor/TV - dust free & working condition

  • Vents - dust free and free of mold

  • TV/Music - on appropriate channels. Music: 80/90's @ conversational level. TV: Sports or News with closed caption.

SUNDRIES/GRAB & GO DISPLAY AREA

  • Candy & Snack area clean, organized and fully stocked

  • Only approved products from Café/Deli specs

  • Reach-in drink cooler, ice cream freezer. Organized & fully stocked with approved/properly priced products. Free of ice buildup/no leaks.

  • No expired products

  • Stocked sandwiches in proper packaging

  • Stocked salads in proper packaging

  • Fruit cups in proper packaging

  • Yogurt in proper packaging

  • All other items (dessert/etc) in proper packaging

DRINK & CONDIMENT STATION

  • No empty packages on counter

  • Wiped clean, no spills, no trash

  • Tea/Coffee dispensers clean & working properly

  • Fresh Tea/Coffee prepared and maintained

  • Ice machine. Ice available in dispenser

  • Fountain drinks BIB correctly brixed/calibrated and Stocked

  • Fully stocked cups/lids/straws/napkins -is area Clean?

  • Condiments available - no spills/trash

  • Condiment trash receptacle. Available/not overflowing

  • Utensils fully stocked

POS COUNTER AREA

  • POS/printers, cash drawer are in good working, clean condition

  • Rewards/Gift Cards/ QR Coded available

  • Clean Menus, in good condition. No clarity issues

  • Cups/Bags fully stocked - ONLY APPROVED PRODUCTS

  • Good working lighting, clean of debris/dust

  • Walls clean and not damaged

  • Clean and organized (Walls and Floor), no spills/trash. Wiped clean at all times. (No smudges on stainless steel items.)

  • Proper labels in place, not peeling or fading

  • Approved Café/Deli signage in use, no hand written or custom signs

  • All POP in good conditions, not tattered/torn

  • Storage cabinets clean and free of dust/debris. Food labeled properly

KITCHEN AND SERVING AREA

  • Labor law posters mounted

  • Sanitizing buckets & clean towels available

  • Sneeze guards, no streaks/smudges or fingerprints. Free of dust/buildup

  • Floors, Walls, Ceiling, and Shelving (top & underside) free of food/debris/grime/dirt

  • Items stored on shelves in orderly mannger

  • All light fixtures covered, working and free of basked grase

  • Dry goods area sanitized, organized according to café/deli specs with good lighting

  • All utensils/knives/cooking items. Free of debris/buildup, stored and sanitized

  • Steam table working correctly at appropriate temp, fresh water. No debris/food particles

  • Panini press and in good working order. No spills/food buildup

  • Toaster, no spills/sticky residue/buildup on belt. All heating elements working properly

  • Microwave and in good working order. No debris/food buildup inside or outside

  • All refrigerators/freezers and in good working condition. Gasket clean and sealing properly. No dirt/grime/spills on shelving. Clean evaporator coils. Thermometers in each cooler and freezer

  • Thermometers and timers available

  • All Grills, in good repair. Free of food, spills, grease, debris

  • Fryer, in good repair. No oil/debris/food spill or buildup. Filtered every 2 days and replaced every 7 days.

    • Yes
    • No

  • Ice machine, free of buildup. Working and stocked.

  • Oven clean - free of food, spills, grease, debris

  • Prep tables - free of food, spills, grease, debris

    • Yes
    • No

  • Slicer. Sharpened/tissue paper test

  • Kitchen & hand sinks - free of buildup. Proper cleaners available and being used

  • Kitchen sink test strips

  • All vent hoods - free of food, spills, grease, debris

  • Trash containers - wiped clean inside and out

  • Mop area sanitized with mop

  • Backdoor threshold - free of food, spills, grease, debris

SAFETY EQUIPMENT AND CHECKS

  • First aid kit available and stocked

  • Fire extinguishers visible and inspection up to date

  • Kitchen fire suppressant inspected

  • Safety gloves, disposable gloves, oven mitts in good working condition

  • Test Strips available

  • Thermometers available

  • Food permits up to date

  • Food manager certificate on site

  • Employee certificates on site

  • Grease trap manifest

  • Sales tax permit posted

OPERATIONS

EMPLOYEE & PARTNER

  • Manager - Approved/Properly fitted uniform-Hats - No Stains/Tears/Rips/Fading/Earring/Incomplete Uniform

  • Employee - Approved/Properly fitted uniform-Hats- No Stains/Tears/Rips/Fading/Earring/Incomplete Uniform

  • Safety Shoes-Hair Nets

  • Clean Shaven/Hair & Nails Proper Length

  • All Properly Trained

TRAINING MATERIALS

  • All Training Materials Available - Up to Date

  • Cheat Sheets - Up to Date

  • Catering Paly Book - Up to Date

  • Recipe Sheets - Up to Date

  • Vendor Sheets - Up to Date

  • Deli Meat slicing Sheet - Up to Date

  • Vendor Order Guide Printed - for proper inventory ordering (par)

PAPER GOODS, BRANDED IEMS & PACKAGING

  • Logo T-Shirt Bags, 2 sizes

  • 16oz. Logo Cups, lids & inserts

  • Orange, 8x8 - Salads - Grab and Go

  • Orange, 6x6 - Side Salads, Scoop Salads-Grab and Go

  • Black 3 Comp, 8x8 - Grill Items and Feature

  • Black 6x6 - Grill Items

  • Logo Sandwich Wrap

  • Logo Taco & Liner Wrap

  • Starbucks Packaging

  • Catering Packaging

  • Chips (Zaps Chips)

  • Elite Food Group Water

FOOD QUALITY -HT

MEATS & CHEESES

  • Turkey, 4oz 7-9 Slices

    • Weight, Ok
    • Weight, Non-Compliant
    • Quality, Ok
    • Quality, Non-Compliant

  • Ham, 4oz 7-9 Slices

    • Weight, Ok
    • Weight, Non-Compliant
    • Quality, Ok
    • Quality, Non-Compliant

  • Roast Beef, 4oz 7-9 Slices - Use for Philly & Sandwich

    • Weight, Ok
    • Weight, Non-Compliant
    • Quality, Ok
    • Quality, Non-Compliant

  • Corned Beef, 4oz 7-9 Slices

    • Weight, Ok
    • Weight, Non-Compliant
    • Quality, Ok
    • Quality, Non-Compliant

  • Pastrami, 4oz 7-9 Slices

    • Weight, Ok
    • Weight, Non-Compliant
    • Quality, Ok
    • Quality, Non-Compliant

  • Salami - Already Slice Hormel

    • Weight, Ok
    • Weight, Non-Compliant
    • Quality, Ok
    • Quality, Non-Compliant

  • American, Already Sliced

    • Weight, Ok
    • Weight, Non-Compliant
    • Quality, Ok
    • Quality, Non-Compliant

  • Cheddar, .5oz Already Sliced

    • Weight, Ok
    • Weight, Non-Compliant
    • Quality, Ok
    • Quality, Non-Compliant

  • Muenster Cheese

    • Weight, Ok
    • Weight, Non-Compliant
    • Quality, Ok
    • Quality, Non-Compliant

  • Provolone, .5oz Already Sliced

    • Weight, Ok
    • Weight, Non-Compliant
    • Quality, Ok
    • Quality, Non-Compliant

  • Swiss, .5oz Already Sliced

    • Weight, Ok
    • Weight, Non-Compliant
    • Quality, Ok
    • Quality, Non-Compliant

  • Mozzarella Log- Slices

    • Weight, Ok
    • Weight, Non-Compliant
    • Quality, Ok
    • Quality, Non-Compliant

BREAD QUALITY- STANDARD-See List from Vendors Page

  • 8" Tortillas - white/wheat

  • 12" Tortillas - white/wheat/spinach

  • Sourdough/White

  • Wheat Berry

  • Marble Rye

  • Ciabatta, 6x4

  • Baked Croissant, 3-4oz

  • Rotella - Square hamburger buns

  • Rotella - Wheat hamburger bun

  • White/Wheat Subs, 8-9in

  • Muffaletta, 8in

  • Bagels

  • Gyro Pita

  • Baked Biscuits

SAUCES/SPREADS/TOPPINGS

  • Ken's Mayo

  • Hellman's Ancho Chipotle

  • Ken's Garlic Aioli

  • Ken's Pesto Aioli

  • Raspberry Chipotle Sauce

  • Kikkoman's Wasabi

  • Sriracha

  • Ken's Honey Dijon Mustard

  • Ken's Creamy Caesar (tableside)

  • Ken's Horseradish Dijon

  • Tomato Pesto

  • Ken's Ranch

  • Ken's Blu Cheese

  • Ken's Red Wine Vinaigrette (Mediterranean Sauce)

  • Ken's Balsamic Vinaigrette

  • Ken's Raspberry Wine Vinaigrette (Mediterranean Sauce)

  • Ken's Balsamic Vinaigrette

  • Ken's Raspberry Vinaigrette

  • Hummus -Non Flavor

  • Muffuletta Mix Olive Spread

  • Fried Onions

  • Candied Walnuts

  • Corn Relish

QUALITY/RECIPE & SEASONING COOKING CHECK

  • Salmon - shrimp seasoning

  • Burger Seasoning

  • Fajita Seasoning

  • French Fry Salt

  • Burger Aus Ju

  • Chicken Aus Ju

  • Chicken Marinade Random & Butterfly lobe

  • Spicy Mayo

  • Chipotle Caesar

  • Chicken Salad

  • Tuna Salad

  • Spicy Tuna Salad (quick recipe)

  • Homestyle Potatoes

  • Yellow Curry Sauce

  • Red Thai Sauce

  • Korean Beef Sauce

  • Russian Dressing

  • Simple Syrup

  • Smoked Red Salsa

  • Teriyaki Sauce

  • Salmon - Cooking Correctly

  • Shrimp - Cooking Correctly

  • Philly Steak (Roast Beef) -Cooking Correctly

  • Grilled Chicken Butterfly - Cooking Correctly

  • Burger Beef - Cooking Correctly

  • Croutons - Cooking Correctly

  • Rice - Cooking Correctly

  • Quinoa - Cooking Correctly

DESSERTS

  • Muffins-Baked

  • Cookies

  • Brownies

  • 7 Layer Bars

  • Danishes

COMPLETE FBC

  • Franchisee/Manager Sign When Completed

Hightower Deli FBC Report
TAMMI FRANKLIN

Hightower Deli FBC Report

Use this Template
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