Title Page
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Document No.
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Store No
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Store Name
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Conducted on
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Prepared by
KPI Information
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YTD LFL Sales
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YTD Sales Vs Budget
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NPS Current Period
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NPS YTD
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Kill Rate Current Period
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Kill Rate YTD
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Shrinkage CTS Year To Date
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Swipe rate YTD
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Club Signups YTD
Visit Detail
Salesfloor standards
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1. Windows And Front of store<br><br>External posters should be current and in the correct order?<br>Window displays should be seasonal and promoting value, volume or price<br>Dump bins and Q-Line should be to Money Map or promo summary principles<br><br>
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2. Seasonal Space<br><br>Seasonal space should be full, priced with no gaps<br>Seasonal space should be in correct flow order and include correct POS<br>Seasonal space should include relevant inspiration
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3. Promotional Space/Money map<br><br>Ends, Power Panels and Clip strips are correct as per promo pack, priced and have the correct POS in place?<br>Stacks should be as per the promo pack, priced and in the correct location in store as per money map<br>Dump bins to be priced, at the right level with wrap. On shelf Promotion should include all relevant POS.
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4. Store nominated Clips strips and power panels.<br><br>All should be full, priced and are relevant to the department where they are located. <br>Are we checking sales from these and reacting to findings?<br>Is someone accountable for clip strips and power panels?
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5. COVID Secure<br>Is the correct Covid secure poster in place? <br>Is the door monitor in place?<br>Is the sanitation station clean, and full with all required materials?<br>Are queues being actively managed? Are all colleagues wearing masks?
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6. Availability <br>Have any recent range reviews been actioned?<br>Discontinued lines with no replenishment process being managed fortnightly.<br>Are negatives being completed, in most instances done daily, no more than 2 days<br>Are PI and integrity counts done in line with plan, spot check latest PI counts. Is there evidence of ticket sweeps being actioned?
Behind the scenes
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7. Goods In<br>Is the goods in log correct and Up to date?<br>What evidence is available that outstanding orders checks are being chased?<br>Is the goods in area tidy with good housekeeping standards and includes defined areas for stock not yet booked in. Evidence of process for all manually booked in direct vendors being followed.
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8. Warehouse<br><br>Is the warehouse tidy and setup as per the ways of working standards including clear desk.<br>Is there a checkable schedule to work the warehouse in place?<br>Is POS and equipment stored correctly?
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9. Offices and Hub<br><br>Are GDPR principles being followed?<br>Is the office and or hub tidy and free of stock?<br>Are notice boards up to date and inspirational as per WOW documents<br>Is there evidence that PI counts and integrity counts are being double checked before posting?
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10. Virtual PA / Training<br>Are there plans to complete all outstanding training? Are Audits being completed on time?<br>Are there any expired audits?
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11. Click & Collect. Are all old orders being cleared in a timely manner? Is the Click & Collect storage area tidy and organised?
People
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12. Is there evidence of future weeks schedules published for colleagues?
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13. Is there sufficient hours allocated to OOH replenishment shifts?
Overall Visit Grade
Gereral notes on visit
General notes on visit
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