信息

  • 文档编号

  • 审计标题

  • 客户/地点

  • 审计时间

  • 制备

  • 位置
  • 人员

审计

Hotel Main Entrance

  • Entrance Doors 入口<br>Cleanliness 是否干净<br>Visible and clean 显著度及清洁度<br>Appealing 吸引人的<br>Light Sufficiency 灯光是否充足

  • Signage 招牌<br>Cleanliness 是否干净?Lighting 灯光是否充足?<br>Visible and clean 显著度及清洁度<br>Appealing 吸引人的<br>Light Sufficiency 灯光是否充足

  • Carpet/Marble condition/Wall/Pillars/Furniture/Plants/Flower arrangements nice and appealing are clean and well maintained/地毯/大理石状况/墙壁/梁柱/家具/植物/花卉摆设是否干净及良好保养

  • Cleanliness of area 公共区域清洁度<br>Is the entire Lounge area clean? Including sofas ,Chairs and carpet?是否全部休息区域都干净?

  • The lobby area on 1st Floor 一层大堂区域<br>Is the entire Lounge area clean?Including sofas,chair and carpet?是否全部休息区域都干净?

  • Staff 员工<br>Friendly 友善的,Attentive 细心的<br>Uniforms clean and neat with name badge制服干净整洁,佩戴名牌

  • Security 安全<br>Friendly 友善的,Attentive 细心的<br>Staff at post 员工是否在岗<br>Front desk petty cash 前台备用金

  • Check all emergency exit doors on the ground floor紧急出口的检查<br>Are the lights working?灯是否开启?<br>Is the exit free of obstacles?出口是否通畅无阻?

  • Bellman/Boy行李员<br>Are all area clean and sufficient staffing present ?礼宾区域是否干净,员工是否在岗?

  • Bellman/Boy行李员<br>Are all area clean and sufficient staffing present ?礼宾区域是否干净,员工是否在岗?

  • Luggage Trolleys行李车<br>Are the carts at their designated location?行李车是否在指定位置?

  • check the safe-deposit room 检查保险室<br>Is the floor clean and the room in good condition?地面是否干净?房间是否处于良好状态?

  • Check the house phone in lobby 检查大堂和公共电话<br>Are they working properly?电话是否在可使用状态?<br>Is the note pad,pen and paper set is complete?是否有便签本及纸笔?

  • Scent at lobby大堂香薰机是否正常工作?

Main drive way 主车道

  • Clean 是否干净<br>Cleanliness 是否干净?Lighting 灯光是否充足?<br>Visible and clean 显著度及清洁度<br>Appealing 吸引人的<br>Light Sufficiency 灯光是否充足

Lobby/Front office前厅

  • Reception/Front desk接待/前台<br>Friendly友善的,Attentive细心的<br>Guest name will be used 是否称呼客人姓名<br>Sufficient staff足够的人力<br>Uniforms clean and name badge制服干净整洁,佩戴名牌

  • Guest services manager宾客服务经理<br>Friendly友善的,Attentive 细心的<br>Effective有效率的<br>Uniforms clean and name badge制服干净整洁佩戴名牌<br>Is the wifi accessible?无线网络能否使用?

Swan Bar天鹅吧

  • Music音乐<br>Background music 背景音乐

  • Cleanliness清洁<br>Clean and well maintained 清洁保养度是否良好

  • Lighting level adequate and no burnt out bulbs 灯光照明是否恰当并且没有坏掉得灯泡

  • Carpet/Flooring地毯及地板/Furniture家具<br>Clean and well maintained 清洁保养度是否良好

  • Menu cards/Wine list clean and well presented 菜单及酒单必须是干净并且摆设良好

  • Department head on the spot部门负责人是否在现场<br>Friendly 友善的,Attentive细心的<br>Effiective有效率得<br>Uniforms clean and neat with name badge 制服干净整洁佩戴名牌

  • Staff 员工<br>Friendly 友善的,Attentive细心的<br>Effiective有效率得<br>Uniforms clean and neat with name badge 制服干净整洁佩戴名牌

Hillside Cafe优山创意餐厅 Kitchen 厨房

  • Music音乐<br>Background music 背景音乐

  • Cleanliness清洁<br>Clean and well maintained 清洁保养度是否良好

  • Flooring地板/Furniture家具<br>Clean and well maintained 清洁保养度是否良好

  • Department head on the spot部门负责人是否在现场<br>Friendly 友善的,Attentive细心的<br>Effiective有效率得<br>Uniforms clean and neat with name badge 制服干净整洁佩戴名牌

Trio restaurant 金谷汇 Kitchen 厨房

  • Staff 员工<br>Friendly 友善的,Attentive细心的<br>Effiective有效率得<br>Uniforms clean and neat with name badge 制服干净整洁佩戴名牌

  • Menu cards/Wine list clean and well presented 菜单及酒单必须是干净并且摆设良好

  • Trio restaurant main dining room金谷汇外场

  • Music音乐<br>Background music 背景音乐

  • Cleanliness清洁<br>Clean and well maintained 清洁保养度是否良好

  • Lighting level adequate and no burnt out bulbs 灯光照明是否恰当并且没有坏掉得灯泡

  • Flooring地板/Furniture家具<br>Clean and well maintained 清洁保养度是否良好

  • Menu cards/Wine list clean and well presented 菜单及酒单必须是干净并且摆设良好

  • Department head on the spot部门负责人是否在现场<br>Friendly 友善的,Attentive细心的<br>Effiective有效率得<br>Uniforms clean and neat with name badge 制服干净整洁佩戴名牌

  • Staff 员工<br>Friendly 友善的,Attentive细心的<br>Effiective有效率得<br>Uniforms clean and neat with name badge 制服干净整洁佩戴名牌

  • Check private dining rooms,including 检查用餐包间,包括<br>VIP201(yes/no), VIP202(yes/no), VIP203(yes/no), VIP204(yes/no), VIP205(yes/no), VIP206(yes/no), VIP207(yes/no), VIP209(yes/no), VIP210(yes/no), VIP208(yes/no), VIP218(yes/no)

  • Are all rooms ready for operation?是否所有包厢均可投入运作?<br>VIP201(yes/no), VIP202(yes/no), VIP203(yes/no), VIP204(yes/no), VIP205(yes/no), VIP206(yes/no), VIP207(yes/no), VIP209(yes/no), VIP210(yes/no), VIP208(yes/no), VIP218(yes/no)

  • Toilet clean 卫生间干净<br>VIP201(yes/no), VIP202(yes/no), VIP203(yes/no), VIP204(yes/no), VIP205(yes/no), VIP206(yes/no), VIP207(yes/no), VIP209(yes/no), VIP210(yes/no), VIP208(yes/no), VIP218(yes/no)

  • Centre piece fresh台面装饰插花是否新鲜<br>VIP201(yes/no), VIP202(yes/no), VIP203(yes/no), VIP204(yes/no), VIP205(yes/no), VIP206(yes/no), VIP207(yes/no), VIP209(yes/no), VIP210(yes/no), VIP208(yes/no), VIP218(yes/no)

  • Light condition灯光是否充足<br>VIP201(yes/no), VIP202(yes/no), VIP203(yes/no), VIP204(yes/no), VIP205(yes/no), VIP206(yes/no), VIP207(yes/no), VIP209(yes/no), VIP210(yes/no), VIP208(yes/no), VIP218(yes/no)

  • Air con working空调是否运作<br>VIP201(yes/no), VIP202(yes/no), VIP203(yes/no), VIP204(yes/no), VIP205(yes/no), VIP206(yes/no), VIP207(yes/no), VIP209(yes/no), VIP210(yes/no), VIP208(yes/no), VIP218(yes/no)

Banquet 宴会厅

  • Guest presence is acknowledge 1 min客户到达后的一分钟就有人接待

  • If there are set up如会议有布置Table cloth 台布<br>Cleanliness 干净度

  • If there are set up如会议有布置Chair cover椅套<br>Cleanliness 干净度

  • If there are set up如会议有布置Set up整体布置<br>In Order整齐度

  • If there are set up如会议有布置Centre piece台面装饰插花<br>Attractive 是否吸引

  • Toilet 卫生间<br>Cleanliness 干净度

  • Foyer宴会厅外场<br>Cleanliness干净度

  • Entrance lights 入口处灯光<br>In order 正常使用

  • Staff 员工<br>Friendly 友善的,Attentive细心的<br>Effiective有效率得<br>Uniforms clean and neat with name badge 制服干净整洁佩戴名牌

  • Entertainment 表演<br>Background music and / or musicians背景音乐或乐师

  • Ambience气氛<br>Appropriate to the theme是否适合现场环境

  • Cleanliness清洁<br>Clean and well maintained 清洁保养度是否良好

  • Lighting level adequate and no burnt out bulbs 灯光照明是否恰当并且没有坏掉得灯泡

  • Climate control温度控制<br>Adequate 是否够冷,暖

  • Carpet/Flooring地毯及地板/Furniture家具<br>Clean and well maintained 清洁保养度是否良好

Executive club lounge行政酒廊 Business center 商务中心

  • PC with Internet and audio pack电脑上网及音乐设备 computer 电脑<br>In order正常使用

  • PC with Internet and audio pack电脑上网及音乐设备 Internet网络<br>Accessed easily 能快速上网

  • Uniformed services 服务人员的状况<br>Attentive细心的 Effiective有效率得<br>Uniforms clean and neat with name badge 制服干净整洁佩戴名牌

  • Meeting room会议室<br>Cleanliness and set up干净度和是否整齐

  • After tea set up 整体布置<br>in oder 正常

  • Happy Hour set up 整体布置<br>In order 正常使用

Public Toilet公共卫生间

  • ADD 西餐厅<br>Cleanliness 干净度

  • Trio restaurant 中餐厅<br>Cleanliness 干净度

Inspect guest elevator电梯检查

  • Cleanliness of area区域清洁度<br>Cleanliness 干净度

  • Light level 灯光照明度<br>Appropriate and no bulbs burned 是否适当且没有坏掉得灯泡

  • Music 音乐<br>Background,soft music 背景音乐,轻音乐

  • Emergency button available 呼叫按钮是否可以使用<br>Are they clean是否干净<br>Any sign of vandalism 是否有故意破坏的记号

  • Check all back of the house elevator员工电梯检查<br>Are they clean是否干净<br>Any sign of vandalism 是否有故意破坏的记号

  • The poster电梯宣传画<br>Cleanliness and no vandalism干净度及无故意损坏

Health Club 健身中心

  • Music 音乐<br>Background music 背景音乐

  • Cleanliness清洁<br>Clean and well maintained 清洁保养度是否良好

  • Lighting level adequate and no burnt out bulbs 灯光照明是否恰当并且没有坏掉得灯泡

  • Flooring地板/Furniture家具<br>Clean and well maintained清洁保养度是否良好<br>Is all fitness equipment in good working condition 所有器械是否处于正常状态<br>Is there a health club attendant in the Gym to assist guests是否有一位健身房员工在协助客人

Swimming pool游泳池

  • Music 音乐<br>Background,soft music 背景音乐,轻音乐

  • Pool Cleanliness 清洁<br>Cleanliness 清洁度

  • Recycling system泳池水循环系统

  • Lighting level adequate and no burnt out bulbs 灯光照明是否恰当并且没有坏掉得灯泡

  • Changing room所有更衣室<br>Cleanliness整洁度

  • Towels/Flooring毛巾及地板/Furniture家具<br>Clean and we'll maintained 清洁保养度是否良好

  • Life saving equipment clean and well presented救生用品必须是干净并且摆设良好

  • Department head on the spot部门负责人是否在现场<br>Friendly 友善的,Attentive细心的<br>Effiective有效率得<br>Uniforms clean and neat with name badge 制服干净整洁佩戴名牌

  • Staff 员工<br>Friendly 友善的,Attentive细心的<br>Effiective有效率得<br>Uniforms clean and neat with name badge 制服干净整洁佩戴名牌

Power Centre 动力中心

  • Cleanliness清洁

  • Lighting in order and no burnt out bulbs灯光照明是否正常并且没有坏掉的灯泡

  • Flooring地板/Furniture家具<br>Clean and well maintained 清洁保养度是否良好

  • Equipment clean and well presented 物品摆设是否到位

Parking area 停车场

  • Is the floor clean and in good condition 是否干净整洁,处于良好状态

  • Are the lights working灯是否开启

  • Is the exit free of obstacles 出口是否通畅无阻

Back of house 后场办公区域

  • Is the exit free of obstacles 出口是否通畅无阻

  • Day and night lights setting(energy saving)检查灯光设置(节能)

  • The air condition setting(energy saving)检查空调设置(节能)

  • Staff at post员工是否在岗

  • All electric equipment in good working condition and energy saving setting所有电气设备是否处于安全节能状态

  • Dour lock/Security chain/Safety lock门锁,安全锁链

Staff canteen员工餐厅

  • Food and beverage safety菜肴食品安全质量

  • Table/Floor餐桌/地板<br>Clean and well maintained 清洁保养度及是否干净

  • Staff 员工<br>Uniforms clean and neat with name badge制服干净整洁佩戴名牌

Locker男女更衣室

  • Cleanliness of area 区域清洁度<br>Cleanliness干净度

  • Cabinet lock/safety柜门锁安全

Shift dormitory倒班宿舍

  • Bed linens cleanliness 床上用品干净整洁

  • Climate setting温度设置<br>Air conditioner thermostat空调/温度调节装置

Room Inspection Checklist客房检查表

  • Room No.房间号

  • Room Type房型

Entrance入口 1.Door/Room No./Fire Escape Instruction门号牌,防火须知 2.Door View/Door frame/Door Handle门外观,门框,门把手 3.Door Lock/Security Chain/Safety Lock门锁,安全锁链 4.Check day and night room light setting(energy saving) 5.DND/Door bell

  • Door/Room No./Fire Escape Instruction门号牌,防火须知

  • Door View/Door frame/Door Handle门外观,门框,门把手

  • Door Lock/Security Chain/Safety Lock门锁,安全锁链

  • Check day and night room light setting(energy saving)灯光设置

  • DND/Door bell请勿打扰/门铃

Closet壁橱

  • Wardrobe door/Wall in wardrobe壁橱门,壁橱墙壁

  • Closet rail/Drawer/Shelves壁橱横竿/抽屉/隔板

  • Bathrobe/Male/Female clothes hangers浴衣,衣架

  • Shoe shine supply/Room carpet鞋擦布,房间地毯

  • Light switch/Panel/Safe deposit box开关,面板,保险柜

  • Air-conditioner/Thermostat空调/温度调节装置

  • Laundry bags/List/Slippers洗衣袋/洗衣单/拖鞋

Luggage Rack 行李架

  • Luggage rack/Backboard行李架/背板

TV and Minibar电视和迷你吧

  • Television stand/Door wings电视架/柜门边翼

  • TV set /Remote control电视/遥控器

  • Minibar set up/List/Fridge cleanliness迷你吧设置/酒水单/冰箱清洁度

  • Coffee table/Fruit plate/Ashtray咖啡桌/水果盘/烟灰缸

  • Electric kettle inside/outside cleanliness 电热水壶内外清洁

  • Coffee and tea supplies ,sugars/Milk powder咖啡/茶/糖/伴侣

  • Glasses/Drinking water bottle/tags杯子/饮料瓶/标签

Writing desk/Amenities写字桌/用品布置

  • Writing desk/Desk chair/Telephone/Desk lamp写字桌/桌前椅/电话/台灯

  • Ashtray/Waste bin烟灰缸/垃圾箱

  • Artwork/Stationary folder工艺品/皮具

  • DND sign/Calendar/Magazine/City map勿扰灯/日历/杂志/城市地图

Night stand开夜床

  • Bedside table /Drawer/Yellow pages/ Whites pages床头柜/抽屉/电话本/纸张

  • Leather note pad/Ball-pen/Telephone皮垫/圆珠笔/电话

  • Bedside table lamp/Stand床头灯/抽屉

Bed 床

  • Headboard床头板

  • Bed/Pillow/Blanket/Mattress床/枕头/被子/床垫

Sofa/Armchair沙发

  • Cushion/Sofa side table/Stand lamp垫子/沙发/边桌/落地灯

Curtains窗帘

  • Heavy curtain/Sheer curtain遮光帘/薄纱帘

  • Curtain rail窗帘架/轨道

  • Curtain remove control/Curtain remove control explanation窗帘遥控器/窗帘遥控器使用说明

Bathroom浴室

  • Door knob/Lock/Latch/Marble/Frame门把手/锁/大理石/框架

  • Bathtub/Extra shower cubicle/Shower cubicle door浴缸/独立浴室/独立浴室门

  • Shower head/Faucets/Walls/Tiles浴头/水龙头/墙部瓷砖

  • Toilet flush/Toilet roll/Holder冲水开关/厕纸/托架

  • Basin/Drain/Stopper/Lever/Amenity tray洗盆/下水口/水开关/杠杆/用品盒

  • Drain stopper/Floor drain下水堵口/地漏

  • Wall telephone/Mirror/Bathroom glasses墙上电话/镜子/刷牙杯

  • Hair dryer/Bathroom weight scale吹风机/健康秤

  • Waste/Ashtray/Soap dish垃圾桶/烟灰缸/肥皂盒

  • Towels(Hand/Face/Bath towel)毛巾(手巾/脸巾/浴巾)

  • Ceiling/Ceiling access天花板/天花板维修入口

  • Shampoo/Body lotion/Nail file/Sewing kit洗发水/护肤液/指甲锉/针线包

  • Soap/Cotton buds/Shower cap肥皂/棉棒/浴帽

  • Tissue box/Toothbrush/Paste/Razor kit纸巾盒/牙刷/牙膏/剃须刀

Room service experience

  • Answer the call within 3 rings with warm 3 声内接听电话,热情,友好清晰

  • The voice pleasant, professional, polite and unrushed 声音悦耳,职业,有礼貌且不匆忙

  • Called your name at least 2 times 至少2次使用您的名字

  • Listen patiently without interrupting, ensure a complete order by suggesting beverages for all order, desserts for for lunch and dinner order 耐心倾听且没有打断您,是否建议一些饮料,甜点,如果是午餐和晚餐的话,从而使您的点餐完整

  • Inquire preference of condiment, offer low-fat or non-fat items if applicable 询问对调味品的偏好,如需要是否为您提供一些低脂或无脂产品

  • Knowledgeable of the ingredients, preparation and serving time of each menu item, and provided accurate information upon request 对配料,所有菜单上的菜品制作及上菜时间熟悉,如被问及是否提供准确的消息

  • Pay special attention on dietary requirement, make an effort to accommodate off-menu request and offer alternative, offer to check and call back if unsure instead of saving No right away 关注您的特殊饮食需求,努力满足您的菜单外点单提供可选方案,如不确定是否告知您核实后再打过来而不是立刻予以否定

  • An estimated time of delivery was specifically mentioned, preparation + food transportation = delivery time. Shopper note: Single beverage orders including tea & coffee order = 15 minutes. Breakfast = 20 minutes regular orders, lunch and dinner = 30 minutes 送餐时间=制作时间+运送时间, 注意要点:饮料订单(包括茶和咖啡)送餐时间为15分钟, 早餐送餐时间为20分钟 其它订单如午餐和晚餐送餐时间为30分钟

  • Ice cream is ordered accompanying a meal, establish a second delivery time with you 如果点单中有冰激淋,员工是否为您安排一个另外的送达时间

  • Repeat the order to the guest for confirmation,he/she alway ask if there is anything else that he/she can assist with you 重复确认订单,是否总是询问您还有其它什么事情可以提供帮助

  • Thank you for your order at the end of your call 在结束时感激您的点餐

Answer telephone standard电话接听规范

  • Comments Department Name

Product knowledge 产品知识 Comments Department Name

  • Comments

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.