Hot House Qualita Review Document

• Conducted on

  Date

• RESTAURANT

• Prepared by

• Location
  Address

• FAMIGLIA ON SHIFT

HAPPY GUEST'S

EXTERIOR

• GLASS - Clean, free of hand written notices with correct hanging poster if applicable

  Yes

  No

  N/A

• ENTRANCE - Door open, entrance welcoming, mat clean

  Yes

  No

  N/A

• EXTERIOR LIGHTING - All working, switched on

  Yes

  No

  N/A

• PAINTWORK - Clean, maintained and paint touched up

  Yes

  No

  N/A

• FASCIA & SIGNAGE - Clean

  Yes

  No

  N/A

• A-BOARD - Relevant message on display

  Yes

  No

  N/A

• CANOPY/PARASOLS - Clean and in good order. Out if applicable

  Yes

  No

  N/A

• OUTSIDE SEATING - In good condition and clean. Set up and ready for service (cushion, live plants, blankets)

  Yes

  No

  N/A

• OUTSIDE AREA - Swept, weed and litter free (jet washed if needed)

  Yes

  No

  N/A

• MENU BOX - Clean, lit, not faded

  Yes

  No

  N/A

• PLANTING - Clean, litter free and alive!

  Yes

  No

  N/A

• WAIT STATION - Wait Station available and in good condition - fully stocked up

  Yes

  No

  N/A

RESTAURANT

• FLOOR - Clean, including edges and skirting

  Yes

  No

  N/A

• FLOWERS/PLANTS - Fresh as a daisy & in clean water

  Yes

  No

  N/A

• LIGHTING - All working & clean, at the appropriate level, candles clean and lit if applicable

  Yes

  No

  N/A

• SEATING - Clean & in good repair (no rips)

  Yes

  No

  N/A

• WALLS/CEILING/PAINTWORK - Clean, dust free, paint in good condition

  Yes

  No

  N/A

• MIRROR & PICTURES - Dust & smear free. Relevant message displayed

  Yes

  No

  N/A

• AIR CONDITIONING - Working and dust free. Temperature set appropriate for the guest

  Yes

  No

  N/A

• TABLES - Clean, set ready for the day part service. Check base and for chewing gum. Tables stable

  Yes

  No

  N/A

• HIGH CHAIRS - Clean, safety harness working

  Yes

  No

  N/A

• MENU'S - All day parts available, in good condition

  Yes

  No

  N/A

• POS - Correct POS available (i.e.: table talkers or bill card when appropriate)

  Yes

  No

  N/A

• MUSIC - On, at the right level for the guest

  Yes

  No

  N/A

• STATIONS - Clean and ready for service

  Yes

  No

  N/A

• BAR - Ready for service, clean and stocked with correct condiments (lime wedges, lemon slices, orange slices, ice and fresh mint)

  Yes

  No

  N/A

• BAR - Coffee machine and grinder calibrated

  Yes

  No

  N/A

TOILETS

• TOILETS - Locks work, all items stocked, coat hook in tact, handryer working, bins not overflowing, sparkling clean

  Yes

  No

  N/A

• BABY CHANGE - Stocked, clean, bin not overflowing, in working order - check for safety belt

  Yes

  No

  N/A

• DISABLED TOILET - Emergency alarm fully working as well as the grab rail

  Yes

  No

  N/A

SERVICE

• MANAGER - Are they leading the shift?

  Yes

  No

  N/A

• FOH - Is the standard of hospitality reflective of our service steps? Are our guests happy?

  Yes

  No

  N/A

• BOH - Is the food to our specifications?

  Yes

  No

  N/A

• GUESTS - Are they happy? Talk to them, what learnings can we take?

  Yes

  No

  N/A

DELI

• DELI - Enticing displays appropriate for the day part, tasters available (if appropriate), clean

  Yes

  No

  N/A

• DELI - Everything should look abundant (olives, parmesan, cakes, etc.)

  Yes

  No

  N/A

• DELI - Full shelves with products facing forward with appropriate labels and POS tags if applicable. Check FIFO

  Yes

  No

  N/A

• DELI -Ready for service - utensils, take out area & coffee to go fully stocked up

  Yes

  No

  N/A

• DELI - Labels - Labels - Labels including allergen signage

  Yes

  No

  N/A

KITCHEN

• KITCHEN - Clean and tidy kitchen. Wall and fitting in good repair.

  Yes

  No

  N/A

• KITCHEN - Uniform and appearance

  Yes

  No

  N/A

• KITCHEN - Check prepped items, are they to our standard? Check fridges to ensure FIFO is in place.

  Yes

  No

  N/A

ENGAGED FAMIGLIA

• CHEAT SHEET - Ready for the day with clear duties and sections

  Yes

  No

  N/A

• SHIFT BRIEFING - Ask the team about the days briefing, FOH & BOH. What did they learn?

  Yes

  No

  N/A

• TEAM - Are they engaged? Speak to them

  Yes

  No

  N/A

• TEAM AREA - Clean and tidy, positive messages displayed

  Yes

  No

  N/A

• APPetite - Regular postings and interaction from the team

  Yes

  No

  N/A

• FAMIGLIA REWARDS - Are all team are aware and registered?

  Yes

  No

  N/A

• UNIFORM - To standard, dressed for success. FOH, BOH & manager

  Yes

  No

  N/A

BACK OF HOUSE AREAS

• Pest Record up to date, record any actions

  Good

  Fair

  Poor

  N/A

• CORRIDORS - Clean and tidy. Fire standards in place

  Yes

  No

  N/A

• EXTERNAL AREAS - Weeded and clean, bins not overflowing

  Yes

  No

  N/A

• FOOD SAFETY - Standards to the level that will deliver a 5 star EHO visit

  Yes

  No

  N/A

• HEALTH & SAFETY - Business is compliant to H&S regulations

  Yes

  No

  N/A

TRANSFORMATIONAL RESULTS

• PRODUCTIVITY - Have we got the right team in the right places?

  Yes

  No

  N/A

• FOOD & BAR STOCK -Are our levels correct to the volume of sales expected?

  Yes

  No

  N/A

• FORECAST - Is there evidence of the forecast being flexed?

  Yes

  No

  N/A

• REPUTATION RESULTS & MD - Check reputation score and MD - come up with action plans

  Yes

  No

  N/A

• QUALITY ASSURANCE - Evidence of monthly QA with action plans

  Yes

  No

  N/A

• P & L - Evidence of an action plan, and the action happening

  Yes

  No

  N/A

• CONSUMABLES - Stored efficiently to prevent over ordering and damage. Levels reflective of sales volume

  Yes

  No

  N/A

• SALES - Evidence of sales targets for the shift and incentives for the team to make this happen

  Yes

  No

  N/A

• SECURITY - Money in the safe, banking happening regularly, floats balanced. Doors locked as appropriate

  Yes

  No

  N/A

• ADDITIONAL INFORMATION

• MANAGER

  Sign

• OPERATIONS MANAGER

  Sign