Title Page

  • Site conducted

  • Conducted on

Bar/Lounge Service

  • Staff politely acknowledges the guest when reasonably possible

  • Staff is highly articulate and avoids slang and excessive use of phrase-fragments

  • Staff is polite and maintains a gracious tone and appropriate pace throughout the interaction

  • Staff readily smiles and maintains an engaging expression

  • Staff makes eye contact and keeps focus on the guest

  • Staff exhibits a genuine sense of interest and concern for the guest

  • It is not necessary to prompt staff, as they have anticipated all requirements and automatically provided or offered them

  • Server can helpfully discuss details of beverages and bar offerings, including varieties of liquors, beers and wines available

  • Staff performs the requirements of their department knowledgeably and proficiently. Staff can capably answer questions about the entire hotel or obtains effective and prompt assistance

  • When known, the guest's name is used naturally as a signal of recognition

  • Staff closes interactions with polite, appropriate remarks

  • All staff encountered are wearing professional, clean and well-fitted uniforms

  • All staff encountered are extremely well-groomed while appropriately representing the property style

  • Staff maintains alert posture and behaves professionally in view of the guest

  • Staff is discreet and unintrusive throughout the experience, while remaining attentive

  • Staff does not decline any request without offering appropriate alternatives

  • Once the guest is seated, they are greeted within one minute and given the opportunity to order beverages

  • First drinks are served within five minutes of ordering at a table, unless otherwise advised by server

  • Follow-up rounds are discreetly offered within one minute of glass being empty

  • All items ordered are served accurately and server does not have to ask who ordered what

  • Wine by the glass service includes demonstration of the label and pouring at the table

  • Wine by the glass service includes an offer of a tasting sample

  • Beverages will be served in high quality glassware completely appropriate to the drink

  • Beverages are served at appropriate temperatures

  • Staff attentively maintains tabletop/bar counter area

  • Beverage menu and check presenter are in pristine condition, free of any damage. Beverage menu is grammatically correct

  • A variety of fresh snacks is offered with the drinks

  • If provided, snacks are of extremely high quality and distinctive in presentation

  • If snacks are served, napkins are provided

  • If provided, napkins are made of linen or cotton

  • All drinks are served on linen or other distinctive coasters

  • Serviceware is in excellent condition and completely clean and hygienic in appearance

  • The guest's seating area is clean and in excellent condition

  • Vacated spaces are swiftly cleared

  • Service stations, bar counter and back bar area are always neatly maintained and eye appealing

  • The bill is conveniently and discreetly presented and collected

  • The bill is accurate

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.