Hotel Check In Inspection Checklist

• Audit Title

• Client/Site/Hotel

• Conducted on

  Date

• Prepared by

• Location
  Address

• Instructions:
  
  1. Answer "Yes", "No", "N/A" for the questions below.
  2. Add photos and notes by clicking on the paperclip icon.
  3. To add a Corrective Measure, click on the paperclip icon then "Add Action", provide a description, assign to a member, set priority and due date.
  4. Complete audit by providing digital signature.
  5. Share your report by exporting as PDF, Word, Excel or Web Link.

Check in

• Was the guest greeted with a smile and eye contact?

  Yes

  No

  N/A

• Was the guest offered welcome beverage/ fruit (if guest has to wait in a line) - "allow me to get you a chilled/warm beverage?".

  Yes

  No

  N/A

• Was the guest addressed by name during the interaction?

  Yes

  No

  N/A

• Did the clerk ask an anticipatory question?

  Yes

  No

  N/A

• Did the clerk takes pride in and takes care of personal appearance? Uses appropriate verbiage and is "On Stage" - "Allow me to assist you with bags".

  Yes

  No

  N/A

• Was the guest offered at least one property amenity?

  Yes

  No

  N/A

• Was it a personalized recommendation to the guest needs?

  Yes

  No

  N/A

• Did the clerk offer bellman assistance?

  Yes

  No

  N/A

• Did the clerk offer directions to the elevators?

  Yes

  No

  N/A

• Did the clerk ask about quality of experience? (How was your trip in? How are you today?)

  Yes

  No

  N/A

• Was there a problem presented?

  Yes

  No

  N/A

• Did the clerk offer an apology and provide a solution?

  Yes

  No

  N/A

• Was the guest thanked and offered a departing remark? (Thank you, enjoy your stay.)

  Yes

  No

  N/A

Tone, Body Language, and Guest Sentiment

• Did the clerk have a warm tone, friendly and sincere?

  Yes

  No

  N/A

• Did the clerk seem genuine?

  Yes

  No

  N/A

• Did the clerk make the guest feel welcome, important and valued?

  Yes

  No

  N/A

• Inspector

  Sign