1. Answer "Yes", "No", "N/A" for the questions below.
2. Add photos and notes by clicking on the paperclip icon.
3. To add a Corrective Measure, click on the paperclip icon then "Add Action", provide a description, assign to a member, set priority and due date.
4. Complete audit by providing digital signature.
5. Share your report by exporting as PDF, Word, Excel or Web Link.
Was the guest greeted with a smile and eye contact?
Was the guest offered welcome beverage/ fruit (if guest has to wait in a line) - "allow me to get you a chilled/warm beverage?".
Was the guest addressed by name during the interaction?
Did the clerk ask an anticipatory question?
Did the clerk takes pride in and takes care of personal appearance? Uses appropriate verbiage and is "On Stage" - "Allow me to assist you with bags".
Was the guest offered at least one property amenity?
Was it a personalized recommendation to the guest needs?
Did the clerk offer bellman assistance?
Did the clerk offer directions to the elevators?
Did the clerk ask about quality of experience? (How was your trip in? How are you today?)
Was there a problem presented?
Did the clerk offer an apology and provide a solution?
Was the guest thanked and offered a departing remark? (Thank you, enjoy your stay.)
Did the clerk have a warm tone, friendly and sincere?
Did the clerk seem genuine?
Did the clerk make the guest feel welcome, important and valued?