Hotel Customer Satisfaction Survey Questionnaire

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• Dear guest,
  
  Thank you for taking the time to give us your feedback on your experience. The following questions will help us ensure our hotel and service are designed with your comfort and needs in mind.

• Customer Name (Optional)

• Survey Date and Time

  Date

• Click next section to continue.

Booking

• What was the reason for your visit?

  Business Trip

  Conference

  Local event

  Holiday

• Who did you travel with

  Select No one Work colleague(s) Partner or spouse Children aged 14 and under Children over 14 Friends Other family members Others

  • No one
  • Work colleague(s)
  • Partner or spouse
  • Children aged 14 and under
  • Children over 14
  • Friends
  • Other family members
  • Others

• Please specify

• Why did you choose this hotel?

  Select Have stayed here before Recommended to me Location Price Size of the rooms Facilities The general look of it

  • Have stayed here before
  • Recommended to me
  • Location
  • Price
  • Size of the rooms
  • Facilities
  • The general look of it

• How did you book your visit?

  Select On the website Through ads Over the phone By email By fax Other

  • On the website
  • Through ads
  • Over the phone
  • By email
  • By fax
  • Other

• Please specify

• Any feedback about finding and booking this hotel?

Hotel Experience

• Is there anything that would have improved your sleep?

  Select Less outside noise at night Different pillows Different beddings Darker room Quieter aircon Nothing, I had a great sleep Other

  • Less outside noise at night
  • Different pillows
  • Different beddings
  • Darker room
  • Quieter aircon
  • Nothing, I had a great sleep
  • Other

• Please specify other factors

• Do you have any feedback for us around our food & beverage service?

  Yes

  No

  N/A

• Room dining service

• Restaurant dining experience

• Any items you would like to see on the menu?

Overall Rating

• Would you choose this hotel above others?

  Yes

  No

• How satisfied were you with your stay? (0 - Extremely unsatisfied, 10 - Extremely satisfied)

• How likely is it you would recommend this hotel to family or friends? (1 - Not likely at all, 10 - Absolutely likely)

Completion

• Full Name and Signature of Customer (Optional)

  Sign

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