Hotel Duty Manager Checklist

• Client / Site

• Date and Time of Inspection

  Date

• Manager's Full Name

• Location
  Address

GENERAL

• Are there instructions given by general manager?

  Yes

  No

• Please specify

• Are there special events scheduled?

  Yes

  No

• Please specify

• Number of rooms available at start of shift

• Checked all activities in the lobby area and provided maximum assistance to arriving and departing guests

  Yes

  No

  N/A

• GUEST COMPLAINTS & INCIDENTS - Click "add" button

Complain

• Please provide details

• VIP IN HOUSE / ARRIVALS - Click "add" button

VIP DETAILS

• Please provide details

WALK THROUGH CHECKLIST

• HOTEL SIGNAGE

  Compliant

  Non - Compliant

  N/A

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• MAIN ENTRANCE

  Compliant

  Non - Compliant

  N/A

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• LOBBY

  Compliant

  Non - Compliant

  N/A

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• LOBBY WASHROOMS

  Compliant

  Non - Compliant

  N/A

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• EXECUTIVE LOUNGE

  Compliant

  Non - Compliant

  N/A

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• SAFE-BOX ROOM

  Compliant

  Non - Compliant

  N/A

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• FIRE EXITS

  Compliant

  Non - Compliant

  N/A

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• ELEVATORS

  Compliant

  Non - Compliant

  N/A

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• GUEST FLOORS

  Compliant

  Non - Compliant

  N/A

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• MOVIE ROOM

  Compliant

  Non - Compliant

  N/A

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• MAIN KITCHEN

  Compliant

  Non - Compliant

  N/A

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• BANQUETS / RESTAURANT

  Compliant

  Non - Compliant

  N/A

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• PRAYER ROOMS

  Compliant

  Non - Compliant

  N/A

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• ADMIN OFFICE

  Compliant

  Non - Compliant

  N/A

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• HEALTH CLUB

  Compliant

  Non - Compliant

  N/A

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• SPA & SALON

  Compliant

  Non - Compliant

  N/A

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• GARDEN

  Compliant

  Non - Compliant

  N/A

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• LANDSCAPE

  Compliant

  Non - Compliant

  N/A

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• SWIMMING POOL

  Compliant

  Non - Compliant

  N/A

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• STAFF CAFETERIA

  Compliant

  Non - Compliant

  N/A

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• STAFF LOCKERS

  Compliant

  Non - Compliant

  N/A

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• BASEMENT and PARKING SPACES

  Compliant

  Non - Compliant

  N/A

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

• GARBAGE ROOM

  Compliant

  Non - Compliant

  N/A

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

ROOMS

• ROOM INSPECTION

Room

• Floor

• Room number

• Room Facilities

  Compliant

  Non - Compliant

  N/A

• Issues noted

  Select Bulbs fused Water leakage Requires cleaning Requires painting Requires polishing Stains on the floor Stains on the carpet Stains on the sofa Area blocked Safety issues Area closed for maintenance Area closed for cleaning Dust in furniture Stained linen Dust on glasses Odor in room Amenities missing Curtain requires pressing Stains on curtain Previous guest items left behind

  • Bulbs fused
  • Water leakage
  • Requires cleaning
  • Requires painting
  • Requires polishing
  • Stains on the floor
  • Stains on the carpet
  • Stains on the sofa
  • Area blocked
  • Safety issues
  • Area closed for maintenance
  • Area closed for cleaning
  • Dust in furniture
  • Stained linen
  • Dust on glasses
  • Odor in room
  • Amenities missing
  • Curtain requires pressing
  • Stains on curtain
  • Previous guest items left behind

STAFF

• STAFF SPOT CHECKS

Staff

• Name

• Spot check on

  Select Grooming Product Knowledge Attitude Guest interaction Telephone etiquettes

  • Grooming
  • Product Knowledge
  • Attitude
  • Guest interaction
  • Telephone etiquettes

• Remarks if any

COMPLETION

• Manager's special instructions

• Manager's Full Name and Signature

  Sign