Guest Room Inspection
Instructions:
1. Follow this Hotel Room Inspection SOP by answering ✔ or X.
2. If the answer is X, take action to fix/replace/supply what is needed if able then answer ✔.
3. If unable to fix/replace/supply what is needed, use the 'action' feature to contact the responsible department/person.
Upon entering the guest room, check if:
Doors are working properly
Light switches are working
Windows open and close properly
Windows are free of cracks
Window glass is clean
Drapes are straight and working properly
Controls for air conditioning/heat work properly
Air conditioning filter clean is clean
Lamps are working
Wall lights are working
Lamp shades are clean and straight
Beds are correctly made
Pillows are fluffed and even
Bedspreads are straight
Mattresses are firm
Bedspreads are free of rips and stains
Upholstery is clean and in good condition
Furniture free from scratches or stains?
Walls are clean and free of cobwebs
Walls are free from scratches and nicks
Luggage racks are in good condition
Pictures and mirrors are straight
The telephone is working
Ashtrays are clean
Drawers slide out easily
Minimum of 6 hangers available? (3 suit 3 dress)
Drapes are partially closed
After checking the guest room, enter the bathroom and check if:
Toilet seat is clean on both sides
Shower rod is working and in good condition
Toilet flushes correctly
Bathroom is free of unpleasant odours
Shower curtain is clean
Pop up stopper is clean
Tiles are free of water spots
Shower and/or tub is free of grout
Fresh supply of towels available
No visible dirt, dust etc on the floor?
Guest Room Amenities
Instructions:
1. Check if the following items are available and supply them if they are not.
2. If unable to supply missing items, contact responsible department/person using the 'action' feature.
Guest directory
Report card on experience
Tourist brochures
Hotel food and drink menu
1 ice bucket & poly liner
1 waste basket
1 memo pad with hotel pen
3 glasses
1 frosted oval display tray
2 bars of soap (1.25 oz)
1 bottle of shampoo 22ml
3 bath towels
3 face cloths
1 bath mat
1 Hairdryer
2 toilet rolls
1 coffee maker
1 filter pack coffee
1 filter pack decaffeinated
1 tea bag
1 condiment package
1 iron
1 ironing board
1 fridge
2 porcelain coffee cups
Guest Room Settings
Before leaving the guest room, make sure that:
Lights are off
Heating is set at 18 degrees or 7OF
Windows are closed
Television is off with remotes out
Before leaving the bathroom, make sure that:
Sinks are off
Drain plugs are open
Shower curtain is centered
Shower head is pointing towards the wall
Toilet lid is down
Bathroom door is open
Lights are off
