Housekeeping SOP Checklist

• Instructions:
  
  1. Follow this Hotel Room Inspection SOP by answering ✔ or X.
  2. If the answer is X, take action to fix/replace/supply what is needed if able then answer ✔.
  3. If unable to fix/replace/supply what is needed, use the 'action' feature to contact the responsible department/person.

Guest Room

• Upon entering the guest room, check if:

• Doors are working properly

  ✔

  X

• Light switches are working

  ✔

  X

• Windows open and close properly

  ✔

  X

• Windows are free of cracks

  ✔

  X

• Window glass is clean

  ✔

  X

• Drapes are straight and working properly

  ✔

  X

• Controls for air conditioning/heat work properly

  ✔

  X

• Air conditioning filter clean is clean

  ✔

  X

• Lamps are working

  ✔

  X

• Wall lights are working

  ✔

  X

• Lamp shades are clean and straight

  ✔

  X

• Beds are correctly made

  ✔

  X

• Pillows are fluffed and even

  ✔

  X

• Bedspreads are straight

  ✔

  X

• Mattresses are firm

  ✔

  X

• Bedspreads are free of rips and stains

  ✔

  X

• Upholstery is clean and in good condition

  ✔

  X

• Furniture free from scratches or stains?

  ✔

  X

• Walls are clean and free of cobwebs

  ✔

  X

• Walls are free from scratches and nicks

  ✔

  X

• Luggage racks are in good condition

  ✔

  X

• Pictures and mirrors are straight

  ✔

  X

• The telephone is working

  ✔

  X

• Ashtrays are clean

  ✔

  X

• Drawers slide out easily

  ✔

  X

• Minimum of 6 hangers available? (3 suit 3 dress)

  ✔

  X

• Drapes are partially closed

  ✔

  X

Bathroom

• After checking the guest room, enter the bathroom and check if:

• Toilet seat is clean on both sides

  ✔

  X

• Shower rod is working and in good condition

  ✔

  X

• Toilet flushes correctly

  ✔

  X

• Bathroom is free of unpleasant odours

  ✔

  X

• Shower curtain is clean

  ✔

  X

• Pop up stopper is clean

  ✔

  X

• Tiles are free of water spots

  ✔

  X

• Shower and/or tub is free of grout

  ✔

  X

• Fresh supply of towels available

  ✔

  X

• No visible dirt, dust etc on the floor?

  ✔

  X

• Instructions:
  
  1. Check if the following items are available and supply them if they are not.
  2. If unable to supply missing items, contact responsible department/person using the 'action' feature.

Marketing material

• Guest directory

  ✔

  X

• Report card on experience

  ✔

  X

• Tourist brochures

  ✔

  X

• Hotel food and drink menu

  ✔

  X

General

• 1 ice bucket & poly liner

  ✔

  X

• 1 waste basket

  ✔

  X

• 1 memo pad with hotel pen

  ✔

  X

• 3 glasses

  ✔

  X

Bathroom

• 1 frosted oval display tray

  ✔

  X

• 2 bars of soap (1.25 oz)

  ✔

  X

• 1 bottle of shampoo 22ml

  ✔

  X

• 3 bath towels

  ✔

  X

• 3 face cloths

  ✔

  X

• 1 bath mat

  ✔

  X

• 1 Hairdryer

  ✔

  X

• 2 toilet rolls

  ✔

  X

Miscellaneous

• 1 coffee maker

  ✔

  X

• 1 filter pack coffee

  ✔

  X

• 1 filter pack decaffeinated

  ✔

  X

• 1 tea bag

  ✔

  X

• 1 condiment package

  ✔

  X

• 1 iron

  ✔

  X

• 1 ironing board

  ✔

  X

• 1 fridge

  ✔

  X

• 2 porcelain coffee cups

  ✔

  X

Room

• Before leaving the guest room, make sure that:

• Lights are off

  ✔

  X

• Heating is set at 18 degrees or 7OF

  ✔

  X

• Windows are closed

  ✔

  X

• Television is off with remotes out

  ✔

  X

Bathroom

• Before leaving the bathroom, make sure that:

• Sinks are off

  ✔

  X

• Drain plugs are open

  ✔

  X

• Shower curtain is centered

  ✔

  X

• Shower head is pointing towards the wall

  ✔

  X

• Toilet lid is down

  ✔

  X

• Bathroom door is open

  ✔

  X

• Lights are off

  ✔

  X

• Signature of housekeeper/cleaner

  Sign