Guest Room Inspection

  • Instructions:

    1. Follow this Hotel Room Inspection SOP by answering ✔ or X.
    2. If the answer is X, take action to fix/replace/supply what is needed if able then answer ✔.
    3. If unable to fix/replace/supply what is needed, use the 'action' feature to contact the responsible department/person.

Guest Room

  • Upon entering the guest room, check if:

  • Doors are working properly

  • Light switches are working

  • Windows open and close properly

  • Windows are free of cracks

  • Window glass is clean

  • Drapes are straight and working properly

  • Controls for air conditioning/heat work properly

  • Air conditioning filter clean is clean

  • Lamps are working

  • Wall lights are working

  • Lamp shades are clean and straight

  • Beds are correctly made

  • Pillows are fluffed and even

  • Bedspreads are straight

  • Mattresses are firm

  • Bedspreads are free of rips and stains

  • Upholstery is clean and in good condition

  • Furniture free from scratches or stains?

  • Walls are clean and free of cobwebs

  • Walls are free from scratches and nicks

  • Luggage racks are in good condition

  • Pictures and mirrors are straight

  • The telephone is working

  • Ashtrays are clean

  • Drawers slide out easily

  • Minimum of 6 hangers available? (3 suit 3 dress)

  • Drapes are partially closed

Bathroom

  • After checking the guest room, enter the bathroom and check if:

  • Toilet seat is clean on both sides

  • Shower rod is working and in good condition

  • Toilet flushes correctly

  • Bathroom is free of unpleasant odours

  • Shower curtain is clean

  • Pop up stopper is clean

  • Tiles are free of water spots

  • Shower and/or tub is free of grout

  • Fresh supply of towels available

  • No visible dirt, dust etc on the floor?

Guest Room Amenities

  • Instructions:

    1. Check if the following items are available and supply them if they are not.
    2. If unable to supply missing items, contact responsible department/person using the 'action' feature.

Marketing material

  • Guest directory

  • Report card on experience

  • Tourist brochures

  • Hotel food and drink menu

General

  • 1 ice bucket & poly liner

  • 1 waste basket

  • 1 memo pad with hotel pen

  • 3 glasses

Bathroom

  • 1 frosted oval display tray

  • 2 bars of soap (1.25 oz)

  • 1 bottle of shampoo 22ml

  • 3 bath towels

  • 3 face cloths

  • 1 bath mat

  • 1 Hairdryer

  • 2 toilet rolls

Miscellaneous

  • 1 coffee maker

  • 1 filter pack coffee

  • 1 filter pack decaffeinated

  • 1 tea bag

  • 1 condiment package

  • 1 iron

  • 1 ironing board

  • 1 fridge

  • 2 porcelain coffee cups

Guest Room Settings

Room

  • Before leaving the guest room, make sure that:

  • Lights are off

  • Heating is set at 18 degrees or 7OF

  • Windows are closed

  • Television is off with remotes out

Bathroom

  • Before leaving the bathroom, make sure that:

  • Sinks are off

  • Drain plugs are open

  • Shower curtain is centered

  • Shower head is pointing towards the wall

  • Toilet lid is down

  • Bathroom door is open

  • Lights are off

  • Signature of housekeeper/cleaner

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