HP COO Audit

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

1.0 - Previous Audit

• Is the previous audit visible in the offices?

  Yes

  No

  N/A

• Has the last audit been reviewed?

  Yes

  No

  N/A

• Is the audit being used by the club management team?

  Yes

  No

  N/A

• Are there any outstanding actions?

  Yes

  No

  N/A

2.0 - Entrance & Reception

• Is the entrance clear of litter?

  Yes

  No

  N/A

• Is the external signage clean and working

  Yes

  No

  N/A

• Is the reception area clean and tidy?

  Yes

  No

  N/A

• Are the team in uniform with a name badge

  Yes

  No

  N/A

• Are the team engaging with members with a smile ?

  Yes

  No

  N/A

• Is the POS material in date and within Brand?

  Yes

  No

  N/A

• Are the access barriers operational?

  Yes

  No

  N/A

• Is the reception area manned at the appropriate levels?

  Yes

  No

  N/A

• Did the receptionist use the members name?

  Yes

  No

  N/A

• Are the reception team aware of the current retail offers?

  Yes

  No

  N/A

• Can the receptionist desribe the features and benefits of the main retail promotional items?

  Yes

  No

  N/A

• Did the receptionist hand out the correct amount of towels to the member ?

  Yes

  No

  N/A

3.0 Back offices

• Are the storage areas and lost property neat and tidy?

  Yes

  No

  N/A

• All areas neat and tidy?<br>

  Yes

  No

  N/A

• Sales boards are up to date and fully completed?

  Yes

  No

  N/A

• All POS is in date and there is evidence that it is being used?

  Yes

  No

  N/A

• All lights working?

  Yes

  No

  N/A

4.0 - Main areas and Cafe bar

• Retail area looks neat and tidy ?<br>

  Yes

  No

  N/A

• All retail stock is correctly priced?

  Yes

  No

  N/A

• The main areas look clean and clear of litter?

  Yes

  No

  N/A

• All POS and literature is within brand and available incl Studio timetables

  Yes

  No

  N/A

• The cafe bar is manned and in uniform?

  Yes

  No

  N/A

• Food and drink stock is neat and tidy and available?

  Yes

  No

  N/A

• All lights are working?

  Yes

  No

  N/A

• Furniture in good condition?

  Yes

  No

  N/A

5.0 - Changing rooms

• All lights are working?

  Yes

  No

  N/A

• Clear of rubbish and towels ?

  Yes

  No

  N/A

• All walls clear of bag marks and scrapes?

  Yes

  No

  N/A

• All lockers are clean and closed when not in use?

  Yes

  No

  N/A

• All lockers are working?

  Yes

  No

  N/A

• All lockers have at least one hanger?

  Yes

  No

  N/A

• All mirrors and basins are clean and free of smears?<br>

  Yes

  No

  N/A

• All sunbeds in working order with all bulbs in good order?

  Yes

  No

  N/A

• Paper tissue and cleaner available?

  Yes

  No

  N/A

• All sunbeds rooms and beds clean and tidy?

  Yes

  No

  N/A

• All sunbed room lights are working?

  Yes

  No

  N/A

• All hand lotion dispensers are in working order and are not empty?

  Yes

  No

  N/A

• Health and Safety guidelines displayed neatly?

  Yes

  No

  N/A

6.0 - Showers and vanity

• All lights are working?

  Yes

  No

  N/A

• All shower tiles are clean and free of body fat?

  Yes

  No

  N/A

• All shower fixings in good working order?

  Yes

  No

  N/A

• All dispensers working and product available?

  Yes

  No

  N/A

• All hairdryers and hand dryers working and clean?

  Yes

  No

  N/A

• All extractor vents are clean of dust?

  Yes

  No

  N/A

7.0 - Wet areas

• All areas clean and tidy?

  Yes

  No

  N/A

• Sauna and steam room lights and heat at the correct levels?

  Yes

  No

  N/A

• Relax rooms are clean with correct lighting?

  Yes

  No

  N/A

• Spa areas are clean and tidy without excess water ?

  Yes

  No

  N/A

• Spa at correct temperatures and in working order?

  Yes

  No

  N/A

• Swimming pool accessories stored neatly?

  Yes

  No

  N/A

• Swimming pools water is clear and at the correct levels and temperature?

  Yes

  No

  N/A

• All lighting is working?

  Yes

  No

  N/A

• Noise levels controlled?

  Yes

  No

  N/A

• Water machines are clean and in working order?

  Yes

  No

  N/A

• All POS is within Brand and current?

  Yes

  No

  N/A

• All walls are free of marks and chips?

  Yes

  No

  N/A

• Is the pool testing being recorded daily and within H&S parameters?

  Yes

  No

  N/A

8.0 - Gym

• Is the lighting and air conditioning working?

  Yes

  No

  N/A

• Music at the correct volume and tempo?

  Yes

  No

  N/A

• All machines clean and in working order?

  Yes

  No

  N/A

• Machines that are out of order clearly have a sign with date of repair?

  Yes

  No

  N/A

• All pads are clean and without rips?

  Yes

  No

  N/A

• All floors are clean?

  Yes

  No

  N/A

• All POS is within Brand and current?

  Yes

  No

  N/A

• A member of the gym team is on the floor with members interacting?

  Yes

  No

  N/A

• All team are in uniform with name badge?

  Yes

  No

  N/A

9.0 - Studios

• All floors are clean and free of dust or dirt?

  Yes

  No

  N/A

• All walls are clear of marks or chips?

  Yes

  No

  N/A

• Studio timetables are up to date and available?

  Yes

  No

  N/A

• The lighting and air conditioning is in full working order?

  Yes

  No

  N/A

• Mirrors are clean and free of smears?

  Yes

  No

  N/A

• All accessories are in good condition and stored neatly?

  Yes

  No

  N/A

• Is the spin studio lighting working?

  Yes

  No

  N/A

• Music system in good working order?

  Yes

  No

  N/A

• Spin bikes are clean and in good working order?

  Yes

  No

  N/A

• Foot straps are not frayed?

  Yes

  No

  N/A

• Are the class occupancies measured and up to date?

  Yes

  No

  N/A

• Out of order bikes have been removed?

  Yes

  No

  N/A

10.0 - General

• Are the cleaning checklists complete and in line with frequency standards?

  Yes

  No

  N/A

• Are the opening and closing checklist completed and signed by the MOD?

  Yes

  No

  N/A

• Sales team are aware of the current promotions?

  Yes

  No

  N/A

• Marketing plan is being used effectively?

  Yes

  No

  N/A

• Gym team have active call lists for PT clients?

  Yes

  No

  N/A

• Retention Managers have active leaver call lists?

  Yes

  No

  N/A

• Is the NPS tablet in a prominent position and within brand standards?

  Yes

  No

  N/A

• Evidence of Credo days planned

  Yes

  No

  N/A

• Daily huddles are live and in line with company standards

  Yes

  No

  N/A

• Is the 'Team News' board up to date and relevant?

  Yes

  No

  N/A

11.0 - Beauty / Spa / Physio

• Is the operation clear of litter and looks tidy?

  Yes

  No

  N/A

• Is the POS in line with HP brand standards?

  Yes

  No

  N/A

• Is the lighting and air conditioning working?

  Yes

  No

  N/A

12.0 - Creche

• Is the operation clear of litter and looks tidy?

  Yes

  No

  N/A

• Is the POS in line with HP brand standards?

  Yes

  No

  N/A

• Is the lighting and air conditioning working?

  Yes

  No

  N/A

Sign Off

• On site representative

  Sign

• Auditor's signature

  Sign