Audit

1.0 Previous Audit.

Has the previous audit been reviewed and is it being used by the team as a working document OPS

Is the last audit visible attached to the club notice board? (Are there any outstanding issues) OPS

Cleaners are in uniform and easy to identify.

General remarks

2.0 Club Entrance and Reception.

Is the entrance clear of litter and debris with an inviting feeling?

Are the main doors clean creating a great first impression?

Is external signage clean and illuminated and in general good condition. OPS

Is the reception area clean, tidy and clutter free. Maximum of 3 items on the reception counter.

All lights working in the reception area and retail area

All Marketing is up to date and presented as per brand standards

Are access barriers working and in use where applicable OPS

Is the music on in the club and can you hear it? OPS

Are all the daily open and close checklists completed and up to date OPS

Are team smartly presented as per the company dress code guidelines with standard name badge evident

Are members being greeted with a welcoming smile and being engaged

Are the towels, clean with a soft feel and smell fresh

Ask the receptionist for information on one of the group exercise classes in the club. Could they answer confidently and with the correct level of knowledge?

are newspapers / magazines available and in tidy order (not too much, not too little, well organised)?

Observe the level of service on the reception. Did the receptionist provide great service on a scale of 1-10. Observe for 10 minutes

General remarks

3.0 Offices and Back of House.

All staff mebers are aware of current period NPS rating as well as top 3 complaint topics - NPS report is shows in the club office

All offices clean, neat and tidy and work inspection rules compliant?

Are all the store rooms tidy with clear floor and safe storage of chemicals OPS

Are all the store rooms with stock sold in the clubs locked at all times? OPS

Are towels stored safely and not a fire risk OPS

General remarks

4.0 Retail, Seated Area and Cafe Area.

Retail area looks well presented and is clean with no dust on shelving

Fridges are fully stocked and displayed in a tidy manner?

All products are priced with brand pricing?

Furniture in good condition and well presented with clean, clear tables and represents the brand correctly

Cafe bar is manned and in line with expectations where applicable.

Area clean and tidy with clean floors and no dust evident

All lights workings around the seated areas

Any Marketing displayed in the retail area is up to date and relevant.

General remarks

5.0 Male and Female Changing Rooms and Toilets

Cleaning checklists in place, are being used and are up to date? Male area

Cleaning checklists in place, are being used and are up to date? Female area

Lockers are clean inside with no rubbish or towels left inside? Male area

Lockers are clean inside with no rubbish or towels left inside Female Area

No more than 5 locker doors are left open at time of audit? Male area

No more than 5 locker doors are left open at time of audit Female Area

Lockers are displaying the most recent disclaimer. Male area. OPS

Lockers are displaying the most recent disclaimers. Female area OPS

No signage on mirrors that are not approved Male Area

No signage on mirrors that are not approved FemaleArea

Are all lockers available for use? (Correct signage used in all cases of out of order lockers) Male Area OPS

Are all lockers available for use? (Correct signage used in all cases of out of order lockers) Female Area OPS

All lockers have 2 hangers present and are both the same variety and colour? Male Area OPS No more than 5 lockers allowed to have less than 2 at time of audit

All lockers have 2 hangers present and are both the same variety and colour? Female Area OPS No more than 5 lockers allowed to have less than 2 at time of audit

Locker Marketing is up to date where applicable Male Area

Locker Marketing is up to date where applicable Female Area

No towels or litter are left in the changing rooms Male Area

No towels or litter are left in the changing rooms Female Area

All lights are working in the changing areas Male Area OPS

All lights are working in the changing areas Female Area OPS

All walls are clean with no marks evident Male Area OPS

All walls are clean with no marks evident Female Area OPS

All parts in the sink basin are present Male area OPS

All parts in the sink basin are present Female Area OPS

Floors are clean with no dust visible or dirt in the corners. Male Area

Floors are clean with no dust visible or dirt in the corners. Female Area

Bins are no more than half full at any time. Bins to be clean at all times. Male Area

Bins are no more than half full at any time. Bins to be clean at all times. Female Area

Bins are in good condition and not damaged Male area OPS

Bins are in good condition and not damaged Female area OPS

All dispensers are in place and product available at all times. Male Area OPS

All dispensers are in place and product available at all times. Female Area OPS

All toilets working. (Is a brand standard sign displayed when out of order). Male Area OPS

All toilets working. (Is a brand standard sign displayed when out of order). Female Area OPS

Toilets smell clean and fresh . Male Area

Toilets smell clean and fresh. Female Area

All toilets have consumables available and these are stored in the correct manner?

All toilets have consumables available and these are stored in the correct manner?

Toilets seats are present and secure and immaculately clean underneath. Male Area OPS

Toilets seats are present and secure and immaculately clean underneath. Female Area OPS

Any Marketing displayed in toilets is up to date and relevant. Male Area

Any Marketing displayed in toilets is up to date and relevant. Female Area

All cleaning chemicals are stored away from members sight including squeegees. Male Area

All cleaning chemicals are stored away from members sight including squeegees. Female Area

Sun beds are available and all tubes working OPS

Sun beds are cleaned with cleaning schedule in place OPS

Spray bottles and paper tissue available in sun bed rooms

Health and Safety guidelines evident and displayed correctly OPS

General remarks

6.0 Male and Female Showers and Vanity Areas.

All extractor vents are working and free from dust. Ceilings are clean. Male Area OPS

All extractor vents are working and free from dust. Ceilings are clean. Female Area OPS

All shower heads are free from limescale. Male Area OPS

All shower heads are free from limescale. Female Area OPS

All showers are available, fittings presented well and in place and working correctly. Male Area OPS

All showers are available, fittings presented well and in place and working correctly. Female Area OPS

All dispensers are present and shower gel available at all times. Male Area OPS

All dispensers are present and shower gel available at all times. Female Area OPS

All hairdryers are working and free from dust in the filters. Male Area OPS

All hairdryers are working and free from dust in the filters. Female Area OPS

All hand dryers are working. Male Area OPS

All hand dryers are working. Female Area OPS

Showers smell clean and fresh with clean clear drains. Male Area OPS

Showers smell clean and fresh with clean clear drains. Female Area OPS

Showers are free of body fat on walls and floors with ceiling tiles clean. They are not slimy to touch. Male Area

Showers are free of body fat on walls and floors with ceiling tiles clean. They are not slimy to touch. Female Area

Floors are clean with no damage to tiles. Male Area

Floors are clean with no damage to tiles. Female Area

Swimming costume dryers are working, clean and smell fresh. Where applicable. Male Area OPS

Swimming costume dryers are working, clean and smell fresh. Female Area OPS

All lights are working in all areas. Male Area OPS

All lights are working in all areas. Female Area OPS

Length of shower time to be consistent in all showers. Minimum length of 30 seconds.

Length of shower time to be consistent in all showers. Minimum length of 30 seconds.

General remarks

7.0 Wellness Area and Wet Area.

Areas clean and no rubbish or discarded towels evident

All showers working and clean in the wellness area and are not slimy to touch OPS

All walls in good condition with no marks present OPS

Floors are clean. Check corners and also skirting boards

No surface water present and cleaning products stored away

All sauna benches are in good condition and safe to use including walls and ceilings OPS

Saunas and steam room on and at the correct temperature OPS

Saunas and steam room smell fresh with essence present OPS

All lights working in saunas and steam rooms. OPS

All appropriate health and safety signage is in place and presented correctly. All signage on doors is clear OPS

Loungers and furniture are all in good condition and clean OPS

Relaxation rooms clean with no discarded towels evident

No scum lines evident in spa pool where applicable OPS

Spa pool at the correct temperature where applicable OPS

Pool life saving equipment present and in good working order OPS

All Aqua class equipment is stored correctly and neatly

Pool area rules are displayed and correct OPS

Swimming pool water is crystal clear and at the correct temperature OPS

No scum lines evident in swimming pool OPS

Water cooler working and clean with no parts missing OPS

General remarks

8.0 Gym Area.

Air conditioning working, at the correct temperature with all vents free of dust and damage. To include fresh air vents OPS

All walls are clean with no marks on including skirting boards OPS

All lights working in the gym zones OPS

Music is on and can be heard in the background OPS

All TV's work and are switched on with no 2 TV's showing the same thing OPS

All machines are working with none out of order. OPS

All machines are clean with no sweat marks. White glove treatment.

The correct out of order signage is displayed where appropriate

All flooring is clean with no dust evident. Corners are clean and skirting boards

All matting is clean and without damage and stored correctly

All pads on resistance equipment is clean and free of tears, including damage to any other parts of the machines. OPS

All equipment is stored away when not in use with no trip hazards so that areas are clutter free

Spray bottles and paper tissue readily available in the training zones

Are all the daily, weekly and monthly checklists completed and up to date OPS

Daily cleaning schedule and rota is in place for the gym teams

All Marketing is relevant, up to date and presented correctly with no red logo evident

All team members are in uniform with name badge on and interacting with members

There is 1 person obviously performing MI at the time of the audit.

The Express class area is neat and tidy when an Express class is not being performed

Observe MI for 10 minutes to assess the level of service delivered. Rate on a scale of 1-10

General remarks

9.0 Xpress classes.

Xpress classes promoted?

Xpress classes happening?

Trainers tidied up the equipement?

General remarks

10.0 Group Exercise and Studios.

Studio timetables displayed and up to date

Air conditioning is working, at the correct temperature with all vents free of dust OPS

Floors clear of sweat marks and no dust evident

Mirrors are smear free and clean at all times

Mirrors are not damaged at all OPS

Walls clean with no marks evident OPS

All lights working when turned on by auditor. OPS

All equipment immaculately stored safely when not in use. No higher than 1.5 meters.

All mats clean and are free of damage

All small equipment is in good condition and stored correctly

All bikes are clean

All seats and handlebars on spin bikes returned to the base and all levers released when not in use and studios presented neat and tidy.

Spray bottles and paper tissue readily available in cycle studio. Minimum of 6 full bottles in each cycle studio.

Music system in good working order and head mics available in all studios OPS

All bikes out of order are removed from studio

Studio occupancy is measured and up to date

Ask 3 team members to explain a group exercise class in detail. All 3 must pass

General remarks

11.0 General.

Is there a club rota and daily MODrota in place and displayed in the club. First Aider is identified.

Set off a panic alarm in the club and time response. Must be a first aider, with a First aid kit. Must be under 2 minutes OPS where applicable

Is there evidence of a club maintenance reporting system in the club being used by all team members? OPS

All emergency lighting is working around the club OPS

All fire escapes are clear. OPS

Pool chemicals are stored safely at all times OPS

All fire equipment is clean, well maintained and not out of date OPS

Dress code rules are displayed on the club notice board.

First aid boxes available and fully stocked. Check 2 boxes OPS

Check website to see whether Club Team are up to date.

During the audit were there any unpleasant smells in any parts of the club? OPS

General remarks

12.0 Beauty Rooms, Crèche and 3rd Party Operations.

Does the operation represent Holmes Place

Is it clean and well presented with opening times clearly displayed

Are team members dressed correctly and represent Holmes Place and our expectations.

All Marketing is in line with Holmes Place expectation

All lights working OPS

General remarks

13.0 Sales and Marketing.

Are Exercise Histories being used?

Is the starter pack collateral in line with brand expectation?

Are the gift packs stocked with the correct products?

Are Guest passes being used correctly?

Is there promotion in the clubs with regards to add ons?

No signage on mirrors that are not approved Femae Area

General remarks

Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.