Hua Hin Marriott Resort & Spa MOD Checklist

Hotel Inspection

• Conducted on

  Date

• Prepared by

• Visit LP office to take the IPad and MOD master keycard

  Yes

  No

  N/A

• Check in via Line Leadership group

  Yes

  No

  N/A

• AYS inform MOD for the room inspection

  Yes

  No

  N/A

Hotel Entrance / General

• Hotel signage of top building and street sign (lighting & conditions)

  Yes

  No

  N/A

• Cleanliness of parking lots / basement parking lots

  Yes

  No

  N/A

• 2 securitas are presence of the hotel’s main entrance

  Yes

  No

  N/A

Meeting Rooms

• Digital signage is updated with accurate information based on daily events sheet

  Yes

  No

  N/A

• Music, Lighting, Scent and Internet are in excellent working order. Meeting foyer area is clean

  Yes

  No

  N/A

• Ensure emergency door is unlocked when in operations and it is locked when meeting room is not used

  Yes

  No

  N/A

• Ensure all meeting room’s doors are locked, No staffs and guests are inside

  Yes

  No

  N/A

• Furniture and Equipment at pre-function & public area at meeting rooms are in good conditions and clean

  Yes

  No

  N/A

• Pre-function & Public area such as floor, doors, wall and ceiling are in good conditions and clean

  Yes

  No

  N/A

• Restrooms are clean, odor free, trash bins emptied, supplies replenished and toilet flushing properly

  Yes

  No

  N/A

Front Office

• Manager is visible during peak times

  Yes

  No

  N/A

• Room assigned for Elite/VIPs are VCI rooms or prioritized for cleaning prior to guest arrival time

  Yes

  No

  N/A

• Check with FO to ensure Elite/VIPs amenities are set-up in room prior to arrival

  Yes

  No

  N/A

• Randomly inspect 1-2 guest floors for cleanliness, defects and inform IRD to clear trays. Report defects to engineering immediately

  Yes

  No

  N/A

• Inspect public area washrooms for cleanliness (odor free) and functionality. Report defects to engineering immediately

  Yes

  No

  N/A

Lobby

• Lobby music, lighting, scent and internet are in excellent working order

  Yes

  No

  N/A

• Lobby furniture and fixtures are clean, organized and in good conditions

  Yes

  No

  N/A

• Select 1-2 locations in the public areas to conduct MOD internet checks. Go to “Speed Test App” on MOD iPad, connect to hotel Wi-Fi, click run and wait the result of download and upload and ping. Please immediate inform IT if the speed is lower than 18-20 Mb.

  Yes

  No

  N/A

• Meet and greet all Top VIPs and Elite members on arrivals

  Yes

  No

  N/A

• Engage the guest and support the team during heavy check-in / out periods

  Yes

  No

  N/A

• Computer screen is locked when associates is not in presence

  Yes

  No

  N/A

Business Center

• All electronic devices (PC, Printers, WiFi, LAN, Wire, etc) are in good conditions

  Yes

  No

  N/A

Fitness Center / Locker

• Gym is clean, trash bins are cleared and sanitizer pump is visible and ready for guest use, Please check the conditions

  Yes

  No

  N/A

• Music, TV, lighting, scent and internet are in excellent working order

  Yes

  No

  N/A

• Water, cups, clean towels and face towels are available

  Yes

  No

  N/A

• Locker room is clean and in good conditions

  Yes

  No

  N/A

Spa / Spa Locker

• All spa areas are clean (Indoor and Outdoor)

  Yes

  No

  N/A

• Team member presence at reception and well-groomed

  Yes

  No

  N/A

• Attractive display of retail items

  Yes

  No

  N/A

• Music, lighting, scent and internet are in excellent working order

  Yes

  No

  N/A

• Spa amenities meet standards - cold soaked face towels outside steam room / sauna (if applicable), light refreshments, towel, robe and slippers (BSA ID 337)

  Yes

  No

  N/A

Pool Areas: Family Pool, Kids Pool, Teens Pool, Adult Pool, Loop Pool, Water Park and Tree House

• Pool areas are clean and in good conditions

  Yes

  No

  N/A

• Pool facilities include furniture and fixtures are in the proper conditions

  Yes

  No

  N/A

• In pool light (Evening time)

  Yes

  No

  N/A

• Pool boy well-groomed and visible

  Yes

  No

  N/A

• Clean and odorless nearby restroom

  Yes

  No

  N/A

• Sliders are working in good conditions at Family pool and Tree house

  Yes

  No

  N/A

• Water gun and Wood features are working in good conditions at Tree house and Water park

  Yes

  No

  N/A

Landscaping and Walkway

• Review the cleanliness conditions around areas

  Yes

  No

  N/A

• Review conditions of lighting

  Yes

  No

  N/A

• Review conditions of tree and plants

  Yes

  No

  N/A

Beach

• Signage is clean and in good conditions

  Yes

  No

  N/A

• Cleanliness on the beach and pathway

  Yes

  No

  N/A

• Security guard is presenting at the access to the beach

  Yes

  No

  N/A

• Ensure that sun beds and umbrellas are in good conditions and sufficient

  Yes

  No

  N/A

• Sufficient wristbands

  Yes

  No

  N/A

Restaurant - Lobby Lounge

• Music, lighting, scent and internet are in excellent working order

  Yes

  No

  N/A

• The restaurant’s area is clean and in good conditions

  Yes

  No

  N/A

• Menus updated and clean

  Yes

  No

  N/A

• Furniture and Fixtures are clean and in proper conditions with well-organized

  Yes

  No

  N/A

• Good guest interaction with smile and eye contact

  Yes

  No

  N/A

Restaurant - Siam Bakery

• Music, lighting, scent and internet are in excellent working order

  Yes

  No

  N/A

• The restaurant’s area is clean and in good conditions

  Yes

  No

  N/A

• Menus updated and clean

  Yes

  No

  N/A

• Furniture and Fixtures are clean and in proper conditions with well-organized

  Yes

  No

  N/A

• Good guest interaction with smile and eye contact

  Yes

  No

  N/A

Restaurant - Big Fish

• Music, lighting, scent and internet are in excellent working order

  Yes

  No

  N/A

• The restaurant’s area is clean and in good conditions

  Yes

  No

  N/A

• Menus updated and clean

  Yes

  No

  N/A

• Furniture and Fixtures are clean and in proper conditions with well-organized

  Yes

  No

  N/A

• Good guest interaction with smile and eye contact

  Yes

  No

  N/A

Restaurant - Pool Bar

• Music, lighting, scent and internet are in excellent working order

  Yes

  No

  N/A

• The restaurant’s area is clean and in good conditions

  Yes

  No

  N/A

• Menus updated and clean

  Yes

  No

  N/A

• Furniture and Fixtures are clean and in proper conditions with well-organized

  Yes

  No

  N/A

• Good guest interaction with smile and eye contact

  Yes

  No

  N/A

Restaurant - Amber Kitchen

• Music, lighting, scent and internet are in excellent working order

  Yes

  No

  N/A

• The restaurant’s area is clean and in good conditions

  Yes

  No

  N/A

• Menus updated and clean

  Yes

  No

  N/A

• Furniture and Fixtures are clean and in proper conditions with well-organized

  Yes

  No

  N/A

• Good guest interaction with smile and eye contact

  Yes

  No

  N/A

MOD OC - if any (All outlets except Room Service)

• Please upload the picture of your dished order

  Yes

  No

  N/A

Guest Room - General

• Lighting - no visible dust on the spotlight cover

  Yes

  No

  N/A

• Carpet - no stained, no hair, no trash found, no any dirt on the cloth when wiped

  Yes

  No

  N/A

• Walling based board on edges of floor - no dirt

  Yes

  No

  N/A

Guest Room - Entrance

• Main door - no dust, no footmarks or not damaged

  Yes

  No

  N/A

• Entry door safety and features are functional - self closing door, open door 90 degrees

  Yes

  No

  N/A

Guest Room - Closet

• Closet amenities meet standards - 4 wooden clip and 6 wooden with hooks, 1 laundry form, 1 laundry bag and 1 luggage rack (BSA ID 196)

  Yes

  No

  N/A

• Torch light works properly and full of battery

  Yes

  No

  N/A

• Bathrobe - 2 pcs. Available

  Yes

  No

  N/A

• Hairdryer is in good condition and properly organized

  Yes

  No

  N/A

• Iron amenities meet standard - Iron, Iron board with cover, no water inside the iron

  Yes

  No

  N/A

• Safety box - functional and open with safe instructions

  Yes

  No

  N/A

• Slippers - 2 pairs

  Yes

  No

  N/A

• Umbrella - 1 pc and set up next to the iron

  Yes

  No

  N/A

• Shoe mitt

  Yes

  No

  N/A

• Spare pillow is available and in good condition

  Yes

  No

  N/A

Guest Room - Minibar

• Glassware, Chinaware, Silverware are clean and in good condition - no water marks, no fingerprints, no dust, not chipped and not rusty

  Yes

  No

  N/A

• Fridge, Contents - Product label should be front facing, well-organized and fridge working properly

  Yes

  No

  N/A

• Coffee products - 2 regular, 2 decaf, 2 English breakfast tea, 1 Ooolong tea, 1 Black tea

  Yes

  No

  N/A

• Coffee Maker (if applicable) - no coffee stain, no water marks and works properly

  Yes

  No

  N/A

• Ice bucket card - Card is placed on 3rd drawer and in good condition

  Yes

  No

  N/A

• 4 Coasters (2 are set with water glasses and another 2 are set in the same block as tissue napkins in drawer) and 2 tissue napkins - Set up and in good conditions

  Yes

  No

  N/A

• Electronic kettle set - clean, not wet, no smell and no water inside

  Yes

  No

  N/A

• Products are not expired

  Yes

  No

  N/A

Guest Room - Living Area

• Sofa and other furnitures are clean and in good conditions, proper set up and well-organized

  Yes

  No

  N/A

• Television, Remote control - no dust, no fingerprints, not slow turn on, clear picture and all working properly

  Yes

  No

  N/A

• Overall writing desk is clean and well-organized

  Yes

  No

  N/A

• Trash bin is cleared and no trash

  Yes

  No

  N/A

• Newspaper holder is cleaned and no damage

  Yes

  No

  N/A

• Guest service directory meets standards - What’s on QR code set up, Pillow menu - in good conditions

  Yes

  No

  N/A

• Staytus - working properly with welcome logo (if available)

  Yes

  No

  N/A

Guest Room - Bed Head

• Alarm clock - display time is correct (within 2 mins) Alarm is in OFF position for Vacant rooms

  Yes

  No

  N/A

• Notepad and pencil are in good condition and well-organized

  Yes

  No

  N/A

• Bible, Book of Mormon - without and within book are in good conditions and well-organized

  Yes

  No

  N/A

• Telephone meet standards - message waiting light, speed dial button programmed work properly

  Yes

  No

  N/A

• Telephone meet standards - MOD calls to AYS (Warm welcome / Greeting provided)

  Yes

  No

  N/A

Guest Room - Bedroom

• Pillow cases - 4 pcs. with no stained, no wrinkle, no hair and well-organized

  Yes

  No

  N/A

• Duvet cover with no stained, no wrinkle, no hair, no smell and well-organized

  Yes

  No

  N/A

• Bed sheet (s) with no stained, no wrinkle, no hair, no smell and well-organized

  Yes

  No

  N/A

• Under bed is clean and in good conditions

  Yes

  No

  N/A

• If extra bed set up, ensure we have additional above items - no yellowish, no hair, no smell, not fluffy and well-organized

  Yes

  No

  N/A

Guest Room - Bathroom / Shower room zone

• Bath towels - no yellowish, no hair, no smell, not fluffy and well-organized (King - 2 pcs. and Twin 3 pcs.)

  Yes

  No

  N/A

• Hand towels - no yellowish, no hair, no smell, not fluffy and well-organized (King - 2 pcs. and Twin 3 pcs.)

  Yes

  No

  N/A

• Face towels - no yellowish, no hair, no smell, not fluffy and well-organized (King - 2 pcs. and Twin 3 pcs.)

  Yes

  No

  N/A

• Bath mat, bath rug - no yellowish, no hair, no smell, not fluffy and well-organized. Bathmat 1 pc. and Bath rug available only pool access and all rooms on ground floor

  Yes

  No

  N/A

• Vanity counter top is clean and in good conditions (no stain, no edges or damages)

  Yes

  No

  N/A

• Basin (s), Grouting condition is good (not cracked, no mold, no hair or damages)

  Yes

  No

  N/A

• Mirror, make up mirror is clean and in good conditions (no fingerprints, no watermarks, not chipped or cracked)

  Yes

  No

  N/A

• Trash bin is cleared and bin liner is in good condition

  Yes

  No

  N/A

• Bathroom floor is clean

  Yes

  No

  N/A

• Bathroom amenities meet standard - dental kit, shaving kit, shower cap, mouthwash, shoe mitt, hair band, cotton swabs, cotton balls and sanitary bag are well-organized and in good conditions (BSA ID 252)

  Yes

  No

  N/A

• Bathroom amenities meet standard - wastebasket, Hair dryer, Bath Tissue, Facial Tissue and Tissue box cover (BSA ID 252)

  Yes

  No

  N/A

• Branded bath amenities meet standard

  Yes

  No

  N/A

• Shower wall and floor is clean and in good condition

  Yes

  No

  N/A

• Shower drainage, floor trap - works properly, no stained or mold, clean, no hair, no soap remains, not damaged and no water marks

  Yes

  No

  N/A

• Hand-held shower head, rain-shower head, faucets - no water marks, no soap remains, not damaged and no water marks

  Yes

  No

  N/A

• Grouting is clean and in good condition

  Yes

  No

  N/A

• Sliding door works properly and clean

  Yes

  No

  N/A

Guest Room - Toilet Zone

• Toilet unit, Toilet flusher is in good condition and clean

  Yes

  No

  N/A

• Toilet cover, Toilet seat is in good condition and clean

  Yes

  No

  N/A

• Floor is clean and in good condition

  Yes

  No

  N/A

Guest Room - Bath Tub Zone (if applicable)

• Bath tub is clean, no mold, no soap remains, no rust, no hair and not wet

  Yes

  No

  N/A

• Tap(s), faucets, stoppers work properly and clean

  Yes

  No

  N/A

• Grouting is clean and not damaged

  Yes

  No

  N/A

Guest Room - Balcony and Window Zone

• Glass surface is clean and not scratched

  Yes

  No

  N/A

• Window is clean and no fingerprints or water marks and dusty

  Yes

  No

  N/A

• Balcony door functional works properly

  Yes

  No

  N/A

• Floor is clean and in good condition

  Yes

  No

  N/A

• Furniture is in good condition and well-organized

  Yes

  No

  N/A

• Sheer curtain, drapery - must not be no stained, no hook missing, difficult to draw and items found behind

  Yes

  No

  N/A

Back Of House (BOH)

• Yes

  No

  N/A

• Hallways are clean and free from debris

  Yes

  No

  N/A

• BOH doors are locked at all time

  Yes

  No

  N/A

• Light fixtures are working properly, Report any defects to Engineering

  Yes

  No

  N/A

• Ensure associate locker rooms are clean and tidy. Remove any shoes or belongings that are placed on top of locker areas

  Yes

  No

  N/A

• Greet associates at the laundry room. Ensure the temperature is appropriate for the working environment

  Yes

  No

  N/A

• Check with LP team to ensure all incidents are closed and any issues briefed to MOD

  Yes

  No

  N/A

• Loading dock is clean and cleared of all deliveries

  Yes

  No

  N/A

• Garbage room is clean, door closed and no smell come out of the room

  Yes

  No

  N/A

• Canteen and uniform room are operating in accordance to service hours

  Yes

  No

  N/A

• Ensure service lifts and lift tracks are spectacularly clean and free from debris

  Yes

  No

  N/A

• Review storage area at building D is properly organized

  Yes

  No

  N/A

• Review motorbike parking area is clean and well-organized

  Yes

  No

  N/A

• Shift handover to next MOD

  Yes

  No

  N/A