Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Exterior Bedroom Door & Entry
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Are the door and surrounding clear of scratches, marks and chips?
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Is the room number clear?
Lobby Area
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Does the room smell fresh?
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Is the room at a comfortable temperature?
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Is the safety chain working?
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Is the door closer dust free
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Is the fire evacuation notice clearly marked and dust free?
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Spy hole in working order not blocked?
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DND cars on door and in perfect condition?
Wardrobe
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Clean, no chips, marks
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Hangers - 3 trouser, 3 skirt clip
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Shelves dust free?
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Laundry price list and laundry bag in perfect condition
Bedroom
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Air con vent free of dust
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TV working and not switch off
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Directory of services up to date on TV
Collateral
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Hospitality promise - up to date on TV.
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Menu on the desk in perfect condition
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Compliment slip on the desk
TCMF
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Telephone: clean, correct room number typed onto face plate, connects to front desk
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Kettle: clean, empty and PAT tested
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2 tea bags, 2 coffee sachets, decaf coffee, 2 sugars, 2 sweeteners, 4 milks
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2 matching metal teaspoons, not stained or bent
Bedroom
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Are the walls in good condition, free of marks
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Waste bin - clean and in good condition
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Curtains- hang correctly, no missing/ broken hooks
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Curtains- hang correctly, no hooks missing/broken. No dust or cobwebs
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Net curtains- clean, no marks/damages
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Pillows - one per bed, plus one spare
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Hair Dryer in good condition and PAT tested
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Luggage Rack clean and in good working condition
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Window: clean, opens well and restricted in place
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Under the bed clean and free from debris
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Bed base in good condition
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Mattress turned the correct way
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Mattress protector on and no hair
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Pillow protection on
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Mirror: dust and smear free
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Carpet - debris and mark free
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Ceiling- dust and cobweb free
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Skirting boards - dust free
Lighting
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All lights working- bedside, desk, ceiling
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All light fittings and shades clean, stain free and undamaged
Furniture
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Desk chair clean and in good working condition
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Is the sofa in good condition not marked
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In case of sofa bed is it working and in good condition
Bathroom
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Bathroom door scratch free and bathroom door lock working
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Hooks in the shower
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Bathroom ceiling clean, no water marks paint in good condition
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Bathroom walls: clean, scratch and mark free
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Bathroom cups: 1 per person, clean and unused
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Tissues: in dispenser, dust and smear free
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Toilet roll - two
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Soap dispenser- sink and shower
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Sink plug- working and clean
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Sink: clean and not cracked
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Shower screen clean and smear free
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Shower waste drain clean and not blocked
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Soap dish: clean and no soap scum
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Shower haad - clean and in good condition
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Towels: 2 bath, 1 hand towels, 1 bath mat, no frayed edges
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Environmental messages by the bathroom door
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Walls over shower debris free
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Toilet: all areas inside and out spotless, seat not chipped and in full working order
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Toilet flush in full working order
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Bathroom floor - clean, no marks, hair, tiles not cracked
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Bathroom ventilation working and rust/dust free
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Chrome bathroom bin: clean and dent free