IGA Store Tour Victoria

• Customer

• Store/Site

• Conducted on

  Date

• Prepared by

EXTERNAL AREA / FRONT END

• Front entrance clean and tidy?

  Yes

  No

  N/A

• All bins emptied?

  Yes

  No

  N/A

• Is the external trolley bay empty?

  Yes

  No

  N/A

• Car park clean and tidy?

  Yes

  No

  N/A

• Window posters up and current?

  Yes

  No

  N/A

• Internal Trolley bay clean and full?

  Yes

  No

  N/A

Store Tour

• Grocery out of stock count

• Dairy out of stock count

• Freezer out of stock count

PRODUCE DEPARTMENT (Insert three photo's maximum)

• Is the department full?

  Yes

  No

  N/A

• Is the department fresh?

  Yes

  No

  N/A

• Is the department clean and tidy?

  Yes

  No

  N/A

• Is the department ticketed?

  Yes

  No

  N/A

DELI DEPARTMENT (Insert three photo's maximum)

• Is the department full?

  Yes

  No

  N/A

• Is the department fresh?

  Yes

  No

  N/A

• Is the department clean and tidy?

  Yes

  No

  N/A

• Is the department ticketed?

  Yes

  No

  N/A

MEAT DEPARTMENT (Insert three photo's maximum)

• Is the department full?

  Yes

  No

  N/A

• Is the department fresh?

  Yes

  No

  N/A

• Is the department clean and tidy?

  Yes

  No

  N/A

• Is the department ticketed?

  Yes

  No

  N/A

BAKERY DEPARTMENT (Insert three photo's maximum)

• Is the department full?

  Yes

  No

  N/A

• Is the department fresh?

  Yes

  No

  N/A

• Is the department clean and tidy?

  Yes

  No

  N/A

• Is the department ticketed?

  Yes

  No

  N/A

Customer Service

• Are all checkouts clean neat and tidy?<br>

  Yes

  No

  N/A

• Are all checkout stands filled with stock?

  Yes

  No

  N/A

• Is there any merchandise blocking checkouts?

  Yes

  No

  N/A

• Are there excessive amounts of clutter along front end eg Supplier displays block customer access?

  Yes

  No

  N/A

• Are the team members wearing uniforms - including name badges?

  Yes

  No

  N/A

• Are team members engaging customers ?<br>

  Yes

  No

  N/A

CATALOGUE CHECK ( List items not available)

• Front page <br>Are all promotional lines available? <br>List any missing products.

  Yes

  No

  N/A

• Back page <br>Are all promotional lines available? <br>List any missing products.<br>

  Yes

  No

  N/A

• Liquor <br>Are all promotional lines available? <br>List any missing products.<br>

  Yes

  No

  N/A

• Produce <br>Are all promotional lines available? <br>List any missing products.<br>

  Yes

  No

  N/A

• Meat <br>Are all promotional lines available? <br>List any missing products.<br>

  Yes

  No

  N/A

• Deli <br>Are all promotional lines available? <br>List any missing products.<br><br>

  Yes

  No

  N/A

• Bakery<br>Are all promotional lines available? <br>List any missing products.<br>

  Yes

  No

  N/A

• Store Manager

  Sign

• Fresh Specialist

  Sign