Ignite - Store Compliance Template

• Document No.

• Audit Title

• Conducted on

  Date

• Prepared by

• Location
  Address

Day 2 Day

• Are staff searches recorded (2 per staff, per week)?

  Yes

  No

  N/A

• RA handsets over 7 days?

  Yes

  No

  N/A

• Tote boxes taken by courier?

  Yes

  No

  N/A

• Are all visitors being signed in and out?

  Yes

  No

  N/A

• Repairs process being completed correctly (e.g bubble wrap)

  Yes

  No

  N/A

• Window POS correct?

  Yes

  No

  N/A

• Are live handsets secured correctly and cleansed of data - including deleted folder?

  Yes

  No

  N/A

• The store is adhering to the complaints policy and procedures?

  Yes

  No

  N/A

• The chalkboard in line with company policy?

  Yes

  No

  N/A

• More than 3 price tickets or backing cards are missing?

  Yes

  No

  N/A

• Accessory bay is organised and priced correctly?

  Yes

  No

  N/A

• The WEEE Benefit card is displayed on the shop floor?

  Yes

  No

  N/A

• The latest fraud alert has been communicated to staff?

  Yes

  No

  N/A

H&S

• Is the H&S visitor form being completed?

  Yes

  No

  N/A

• For the past 12 weeks the fire testing log has been completed and signed off weekly?

  Yes

  No

  N/A

• For the past 3 months the emergency lighting has been logged monthly?

  Yes

  No

  N/A

• Two fire evacuation exercises have taken place in the last 12 months?

  Yes

  No

  N/A

• For the past 3 months all SM monthly H&S checks have been completed?

  Yes

  No

  N/A

• The RM has completed both bi-annual checks in the past 12 months?

  Yes

  No

  N/A

• Fire escape is kept clear and bars removed during trading?

  Yes

  No

  N/A

• The H&S notice board is complete and up to date with required insurance and H&SAW poster?

  Yes

  No

  N/A

• The are no potential fire hazards?

  Yes

  No

  N/A

• Fire doors are kept closed?

  Yes

  No

  N/A

• The stores responsibility actions in the latest fire risk assessment have been signed off?

  Yes

  No

  N/A

Paperwork / Sales

• Are iDocs above 1%?

  Yes

  No

  N/A

• Daily paperwork reconciled against CIF, Domino, Discount & Return

  Yes

  No

  N/A

• OFCOM regulations sections and completed fully?

  Yes

  No

  N/A

• Customer info is not left in inappropriate locations?

  Yes

  No

  N/A

• Is the archiving policy is being followed correctly?

  Yes

  No

  N/A

• Force churn folder is set up correctly and up to date?

  Yes

  No

  N/A

• Proofs are missing / incorrect / illegible / details obscured?

  Yes

  No

  N/A

• eIV or photo ID is taken for high risk devices?

  Yes

  No

  N/A

• HBB checklist is being used?

  Yes

  No

  N/A

• Chip and pin transactions are being processed as per policy?

  Yes

  No

  N/A

Demo

• Demo handset reconcile?

  Yes

  No

  N/A

• Demo sims reconcile?

  Yes

  No

  N/A

• Are all demo sims pin protected?

  Yes

  No

  N/A

Staff

• Demo handsets stored securely?

  Yes

  No

  N/A

• All staff have individual Citrix and Excalibur logins?

  Yes

  No

  N/A

• All staff are wearing appropriate uniform and name badges?

  Yes

  No

  N/A

• All staff have completed insurance modules on House?

  Yes

  No

  N/A

Ignite Extras

• Banking is being completed daily and correctly?

  Yes

  No

  N/A

• Cash is banked randomly twice a week?

  Yes

  No

  N/A

• Compass discounts are being completed within 72 hours?

  Yes

  No

  N/A

• Epay transaction amount are checked against CIF rec report?

  Yes

  No

  N/A

• Ignite returns file is completed daily and correctly?

  Yes

  No

  N/A