IKL (Inn Keepers Lodge) BRO

• Brand:

• Business Name:

• Bun Number:

• Project Implementation Manager:

• FOH Trainer Name:

• RBM Name:

• GM Name:

• Head Housekeeper Name:

• Number of Lodge team members trained:

• Number of Bedrooms in Lodge:

• Date and Time BRO started:

  Date

Please select below and take a photo of your signing in and out sheet upon finishing the project

• Training/Open Day Signing in sheet

  Media

• Please Ensure all team hours recorded have finished before the business opens. Once business has opened they will clock in and out as usual

Daily Diary - Please use the below to capture your Training Sessions Completed for each day and your Benefits and Concerns from your end of day de-briefs

Daily Diary

• What training sessions did you complete today? e.g. Vison and Values, Complaint Handling

Benefits from Management Debrief

Concerns from Management Debrief

Please check the following systems & equipment are working on set up day. Please check as early as possible & raise calls for anything not working immediately

• Guest feedback link and the correct survey is loading

  Yes

  No

  N/A

• Site website is live and showing correct dates for opening

  Yes

  No

  N/A

• All deliveries and log any missing items

  Yes

  No

  N/A

• All posters and legal notice board items are delivered

  Yes

  No

  N/A

• Hotel Proprietors Act 1956 on display at 'Check In' area

  Yes

  No

  N/A

• Assign a team member to put up legal notices

  Yes

  No

  N/A

• Project Mercury is in place and being completed

  Yes

  No

  N/A

• All equipment is available and working for breakfast

  Yes

  No

  N/A

• Check-In system is working

  Yes

  No

  N/A

• Operational Issues Completed

  Yes

  No

  N/A

Please check the following Safe and Legal items, If any items are not complete please add these to you FOH next steps to ensure the GM and Head Housekeeper know to complete the outstanding once Business Opens

Fire, Health and Safety Checks

• All team have completed a full building tour

  Yes

  No

  N/A

• Fire evacuation procedures explained and understood

  Yes

  No

  N/A

• Fire evacuation instructions in every bedroom

  Yes

  No

  N/A

• Fire drill test completed

  Yes

  No

  N/A

• All safety stickers, posters and notices in place

  Yes

  No

  N/A

• All Team in Full Uniform Daily. Inc. Appropriate Footwear

  Yes

  No

  N/A

• Ecolab installed, checked and training completed and signed off

  Yes

  No

  N/A

• Cleaning schedule explained and in use - Project Mercury

  Yes

  No

  N/A

• Key fob entry system functioning correctly

  Yes

  No

  N/A

• Allergen guides delivered and in use for breakfast

  Yes

  No

  N/A

• Night Entry are well lit

  Yes

  No

  N/A

Legal Files / Due Diligence

• Risk Assessments completed

  Yes

  No

  N/A

• Blue Sky Business Checks - Hotel Accommodation

  Yes

  No

  N/A

• Blue Sky Business Checks - GM Weekly (Fire Safety Checks)

  Yes

  No

  N/A

• Cot Check document available and in place

  Yes

  No

  N/A

• 'Control of Legionella' survey (on the MAB portal)

  Yes

  No

  N/A

Notices

• Notice board complete as per 'Perfect Notice Board'

  Yes

  No

  N/A

• Bed Turning Notice

  Yes

  No

  N/A

Forbidden Equipment (If found please remove from the Lodge)

• Portable heaters found in the lodge

  Yes

  No

  N/A

• Gas fires in the Lodge

  Yes

  No

  N/A

• LPG heaters found in the Lodge

  Yes

  No

  N/A

• Multiple plug adapter found in the Lodge

  Yes

  No

  N/A

Other Items

• Lost Property system in place

  Yes

  No

  N/A

• Correct cot bedding stored in plastic containers

  Yes

  No

  N/A

• Check-In Desk is set up

  Yes

  No

  N/A

Please enter the number of compulsory ELearning exceptions from Mable on open day in the fields below

• Any Outstanding - Welcome to Mitchell and Butlers

  Yes

  No

• Any Outstanding - Food Safety Level 1

  Yes

  No

• Any Outstanding - Foundations of Health and Safety

  Yes

  No

• Any Outstanding - Data Protection

  Yes

  No

• Any Outstanding - Food Safety Level 2

  Yes

  No

• Any Outstanding - Fire Health and Safety Level 2

  Yes

  No

• Any Outstanding - Licensing Law: Your responsibilities for serving alcohol

  Yes

  No

• Add a picture of your outstanding ELearning report

  Media

Enter any next steps you have for the GM and Team to complete once open

• Guest Next Step

Next Step

• What is the next step?

• Who is to complete next step -

• When is next step to be completed by?

  Date

• People Next Step

Next Step

• What is the next step?

• Who is to complete next step-

• When is next step to be completed by?

  Date

• Practises Next Step

Next Step

• What is the next step?

• Who is to complete next step-

• When is next step to be completed by?

  Date

• Profit Next Step

Next Step

• What is the next step?

• Who is to complete next step-

• When is next step to be completed by?

  Date

• STAR Next Step

Next Step

• What is the next step?

• Who is to complete the next step?

• When is next step to be completed by?

  Date

• Please take a photo of your Completed Bedroom Checks

  Media

• Please take a photo of your completed Bathroom Check Sheet

  Media

• Please take a Photo of your POS Check sheet

  Media

• Team survey monkey link:
  https://www.surveymonkey.co.uk/r/CR28LMX