Initial Error Notification

Customer Details

• Customer Name

• Customer Account Number

• Quote Number

• Date of Error

  Date
• Location
  Address

Error Details

• Component Affected

  Curtain

  Blind

  Track/Rod

  Install

• Type of Curtain

  Select Sheer Lininig Lined Sheer

  • Sheer
  • Lininig
  • Lined Sheer

• Quote/Install sheet Line number

• Error Type

  Select Measurement Fabric Issue Configuration

  • Measurement
  • Fabric Issue
  • Configuration

• Order Width

• Actual Width

• Order Drop

• Actual Drop

• Type of Issue

  Colour

  Flaw

  Incorrect fabric

• Type of Flaw

• Describe the Location of the Flaw

• Type of Issue

  Stack Type

  Control Type

  Pattern

  Fixing

• Is the stack type correct ?

  Yes

  No

• Measurement of panels

• Control Type Ordered

  Chain

  Cord

• Control Type Made

  Chain

  Cord

• Quote/Install sheet Line number

• Error Type

  Measurement

  Fabric Issue

  Configuration

• Order Width

• Actual Width

• Order Drop

• Actual Drop

• Type of Issue

  Colour

  Flaw

  Incorrect fabric

• Type of Flaw

• Describe the Location of the Flaw

• Type of Issue

  Stack Type

  Control Type

  Pattern

  Fixing

• Is the stack type correct ?

  Yes

  No

• Measurement of panels

• Control Type Ordered

  Chain

  Cord

• Control Type Made

  Chain

  Cord

• Quote/Install sheet Line number

• Error Type

  Measurement

  Fabric Issue

  Configuration

• Order Width

• Actual Width

• Order Drop

• Actual Drop

• Type of Issue

  Colour

  Flaw

  Incorrect fabric

• Type of Flaw

• Describe the Location of the Flaw

• Type of Issue

  Stack Type

  Control Type

  Pattern

  Fixing

• Is the stack type correct ?

  Yes

  No

• Measurement of panels

• Control Type Ordered

  Chain

  Cord

• Control Type Made

  Chain

  Cord

• Type of Blind

  Select Roman Roller Venetian Vertical Cellular Shutter

  • Roman
  • Roller
  • Venetian
  • Vertical
  • Cellular
  • Shutter

• Line Number

• Error Type

  Measurement

  Fabric Issue

  Configuration

• Order Width

• Actual Width

• Order Drop

• Actual Drop

• Type of Issue

  Colour

  Flaw

  Incorrect fabric

• Type of Flaw

• Describe the Location of the Flaw

• Type of Issue

  Stack Type

  Control Type

  Pattern

  Fixing

• Is the stack type correct ?

  Yes

  No

• Measurement of panels

• Control Type Ordered

  Chain

  Cord

• Control Type Made

  Chain

  Cord

• Line Number

• Error Type

  Measurement

  Fabric Issue

  Configration

  Automation

• Order Width

• Actual Width

• Order Drop

• Actual Drop

• Type of Issue

  Colour

  Flaw

  Incorrect fabric

  Mouldy

  Creased

• Type of Issue

  Select Control Side Chain type Chain length Bracket set Bottom Rail Roll Direction

  • Control Side
  • Chain type
  • Chain length
  • Bracket set
  • Bottom Rail
  • Roll Direction

• Length Ordered

• Length Received

• Type of Fault

  Remote

  Motor

  Hub

  Solar / Charger

  Configuration

• Line Number

• Error Type

  Select Measurement Fabric Issue Configuration

  • Measurement
  • Fabric Issue
  • Configuration

• Order Width

• Actual Width

• Order Drop

• Actual Drop

• Type of Issue

  Select Colour Control Side Fascia Damage Tilt Mechanism Slats Bottom Plugs

  • Colour
  • Control Side
  • Fascia
  • Damage
  • Tilt Mechanism
  • Slats
  • Bottom Plugs

• Measurement

• Fascia Length Received

• When was Damage identified ?

  On install

  On delivery

  Upon unpacking

• Line Number

• Error Type

  Measurement

  Fabric Issue

  Configuration

• Order Width

• Actual Width

• Order Drop

• Actual Drop

• Type of Issue

  Head rail

  Bottom Weights / Bottom Chains

  Vanes

  Control Type

• Measurements

• Type of Control

  Chain

  Cord

  Tilt Mechanism

• Error Type

  Select Measurement Fabric Issue Control Configration

  • Measurement
  • Fabric Issue
  • Control Configration

• Order Width

• Actual Width

• Order Drop

• Actual Drop

• Type of error

  Colour

  Damages

  Operational Error

• Type of Error

  Select Measurement Colour Type of track Fixing configuration

  • Measurement
  • Colour
  • Type of track
  • Fixing
  • configuration

• Enter Line Measurement

• Order Length

• Product Actual Length

• Configuration

  Select Operational Control End caps/Finials Glides Bend/Mitre Track set numbers Damage

  • Operational Control
  • End caps/Finials
  • Glides
  • Bend/Mitre
  • Track set numbers
  • Damage

• Please provide Detailed Description

• Attach Bend Diagram With Measurement

  Media

• Error Type

  Select Property Damage Failed Install Incorrect install Product Damage

  • Property Damage
  • Failed Install
  • Incorrect install
  • Product Damage

• Detailed reason of the failed install

Other Information

• Current location of the product

  With Customer

  WIth Installer

  At Store/DC

• Responsible Party (Branch Manager to Fill)

  Select Consultant Customer IT Software Freight Partner Supplier Distribution Center Retail Store Staff Workroom Error Installer

  • Consultant
  • Customer
  • IT Software
  • Freight Partner
  • Supplier
  • Distribution Center
  • Retail Store Staff
  • Workroom Error
  • Installer

• Date of Error notification

  Date

Your Details

• Name

• Role

  Select Consultant Installer Retail Store Staff Store Management Branch Manager Support Office Distribution Center The Interior Group

  • Consultant
  • Installer
  • Retail Store Staff
  • Store Management
  • Branch Manager
  • Support Office
  • Distribution Center
  • The Interior Group

• Email Address