Inter-Company Complaint & Corrective Action

• Conducted On

  Date

• Prepared by

• Location
  Address

Source of Complaint

• Product Review/Tasting - Production/ Plating - Receiving Inspection -**Please Specify**

• Name and address of Branch involved
  Address

• Customer Name

• Complainant Contact Number:

• Complainant Email address:

• Product quality Allergen Foreign body Labels - Please specify

• Product Name

• Batch Code:

• Production Date:

• Best Before/Used By Date:

• Delivery Date

• Quantity

Complaint Details

• Brief details:

• Photo evidence

  Media

• Corrective Action required?

  Yes

  No

  N/A

• Brief Details:

• What was determined to be the cause of the noncompliance?

• What department / area provided product?

• Who is the lead/ Manager in area?

• Have they been informed of the complaint?

  Yes

  No

  N/A

• What inspections are completed by QA for this product?

• Is there a spec sheet for the product?

  Yes

  No

  N/A

Corrective Action

• Brief details of action

• Training required?

  Yes

  No

  N/A

• What type of Training is required/ provided?

• Provide evidence

  Media

• Completed by

• Date completed

  Date

• Signed

  Sign

Comments/ Observations/ Feedback

• Provide any comments/ Observations/ Feedback