Intercounty Parts & Service Audit

• Conducted on

  Date

• Prepared by

• Location
  Address

Site

• Is Yard and Parking Organised, are any Parts Stored outside?

  Yes

  No

  N/A

• Does the yard represent the Mercedes brand, are any parts being stored in an external location

• Are Signage, Flags, Accessories and Literature up to date and of required standard?

  Yes

  No

  N/A

• Is Signage , Flags, Literature and Accessories as expected, are parts displayed with pricing and is the cabinet filled with saleable items. Are any flags Ripped and is all POS up to date

• Are Display vehicles clean, and in a presentable condition?

  Yes

  No

  N/A

• Are all sales vehicles clean, displaying correct POS and have had delivery tape removed

• Are Company vehicles Liveried and Clean, Showing no warning or maintenance lights, have set covers installed and up to date vehicle checks?

  Yes

  No

  N/A

• Are all company vehicles cleaned on a regular basis. Do they have Seat covers and correct Livery. Are any Service or warning lines displayed on the vehicle. Is any Excessive damage present

• Are customer facing desks corporate and displaying a clean desk policy, is no eating at desk and corporate mugs only observed?

  Yes

  No

  N/A

• Is it evident that desk meet CI requirements and are clean of all but essential paperwork. No eating at desks must be observed and only corporate mugs should be on display

• Are all customer facing staff wearing corporate wear and displaying name badges. Do technician’s represent the brand with regards to workwear?

  Yes

  No

  N/A

• Are all staff wearing clean and appropriate workwear, are name badges on display and do are all staff conducting themselves in keeping with the brand

• Is the customer waiting are or the required standard. Does television work , Does WI-FI work and password displayed. Are meeting rooms clean and tidy?

  Yes

  No

  N/A

• Does the customer waiting area represent an area forMercedes customers to wait, Is a clean coffee machine in place and working. Is the WIFI accessible and does the TV work or display the latest promotions.

• Is the workshop of the expected standard?

  Yes

  No

  N/A

• Are tools located, oil are clean, pits empty, lights working

• Is the canteen clean and operational?

  Yes

  No

  N/A

• Is area clean, is fridge, microwave and sink clean and working.

• Are customer toilets and other waiting offices of required standard?

  Yes

  No

  N/A

• Are the toilets of the required standard for customers and are the other offices clean and tidy

• Does the Service manager’s office represent the company image?

  Yes

  No

  N/A

• is a clean desk policy in operation and are relevant KPI’s dialysed and up to date

• Is health and safety being maintained and are fire drills being recorded

  Yes

  No

  N/A

• Are fire extinguishers in date, do fire doors work are bins empty etc… are fire drills being tested and fecorded

Service

• Is service care being promoted through the service advisors?

  Yes

  No

  N/A

• are the service advisors actively looking to promote and sell service care package’s

• Is Training and development up to date

  Yes

  No

  N/A

• is quarterly training up to date and is a plan in plan to make sure these targets are met

• Are KPI on display and being discussed with all staff?

  Yes

  No

  N/A

• is the KPI board up to date and are all the staff aware of the drivers behind the stats and how they can help improve them

• Are workshop jobs processed within 3 days?

  Yes

  No

  N/A

• Are WIP’s invoiced or at Proforma status (including completed truck file) with 72 hours of vehicle completion

• Is Efficiency and Utilisation at 95% and 90%?

  Yes

  No

  N/A

• Is Efficiency at 90% and Utilisation at 95% and does a plan exist to maintain/improve figures. Based on D85

• Overtime vs Standard hours?

  Yes

  No

  N/A

• Is overtime warranted vs idle time analysis

• Is over 30 days WIP genuine?

  Yes

  No

  N/A

• Are any wips over 30 days genuine if yes what is the delay, if no why are they not invoiced

• Does evidence of re-aging exists to hide WIPS?

  Yes

  No

  N/A

• are jobs being re-aged to hide hours/parts if so why

• Are any EPQ’s older than 48 hours in the process of being actioned

  Yes

  No

  N/A

• Does evidence exist that the EPQ is being managed and reduced

• Is cash banking up to date with no outstanding or bad dept?

  Yes

  No

  N/A

• Can accounts verify that regular and prompt cash banking is in place

• How much Non Productive time is recorded?

  Yes

  No

  N/A

• Idle time Analysis – workshop loading. Is non Productive excessive and can the time be justified

• Is MOT pass rate at 95%

  Yes

  No

  N/A

• is the pass rate at 95% and are any failures being documented as per ICTV instructions

• Are S24 stats in keeping bonus model?

  Yes

  No

  N/A

• are the S24 stats performing as per the bonus model and is a plan in place to maintain/improve

• Is rectification recorded and managed

  Yes

  No

  N/A

• can evidence be shown of all rectification being recorded correctly and managed to reduce

• Is quality control being recorded?

  Yes

  No

  N/A

• are 100% of MOT and a 10% average of vehicle being QC’d with regular failures being rectified

Parts

• Is the Parts Warehouse Clean tidy and organised?

  Yes

  No

  N/A

• Is the racking tidy and organised, is the floor clean of parts and are fast moving parts nearer the workshop hatch

• Is TRP being recorded as per MBUK instructions?

  Yes

  No

  N/A

• Are Theft Relevant Parts being recorded in the proper format and audit requirements being met

• Are Pre picks taking place and/or are forward booking being reviewed

  Yes

  No

  N/A

• Does evidence exist of Pre picking and are the correct parts pre picked for the vehicles

• Are shelf life items being managed?

  Yes

  No

  N/A

• Are shelf life items being rotated on the shelf and id the shelf labelled in such a way to highlight the part has a shelf life

• Parts admin house keeping up to date Part 1

  Yes

  No

  N/A

• Is RIMS being accepted to 95% and are OUR and PDR returns being managed and organised in bit ICTV and MBUK requirements

• Parts admin house keeping up to date Parts 2

  Yes

  No

  N/A

• Are parts at M status, Parts awaiting Invoice, Backordered being managed

• Parts admin house keeping up to date Parts 3

  Yes

  No

  N/A

• Are N/STOCK, Surcharges and obsolete being managed

• Is KPI board on display and up to date

  Yes

  No

  N/A

• Is the parts KPI board being used and discussed with parts staff to highlight areas of focus

• Back in Box

  Yes

  No

  N/A

• Are OUR parts being returned back in box, and are new parts returned in a re-saleable condition