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Interserve Leadership Site QSHE Tour Form - BBC
Interserve Leadership Site QSHE Tour Form - BBC
Alan North

Interserve Leadership Site QSHE Tour Form - BBC

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Free Interserve Leadership Site QSHE Tour Form - BBC Checklist

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Title Page

  • Audit Title

  • Cover Photo

  • Client / Site

  • Conducted on

  • Auditor

  • Location

  • Auditees

Section 1 - Local/Client Information

  • Is there a contract management plan in place?

  • What good looks like: Demonstrate this with a complete and signed
    ISS-03-WI-12

  • Is the QSHE Integrated Management Systems (Working File) available for inspection and is it in good condition with sections completed and up to date?

  • What good looks like: A Full IMS site file should be available at key sites where we have a full time FM presence. A compliance file should be available at other locations

Section 2 - Emergency Planning and Business Continuity

  • Are Emergency procedures and Business Continuity Plans in Place?

  • What does good look like: Evidence this with Business Continuity Plan ISS-11-WI-01

  • Has there been any testing of Business Continuity Plans?

  • What does good look like: Evidence this with Business Continuity Activity Report ISS-11-FM-02

Section 3 - Customer and Quality Management

  • Do we record customer complaints and respond to customer concerns?

  • What does good look like: Explain the process. Is this process documented?

  • Does the auditee know what their performance scores were for the last month and what are they doing to improve it?

  • What does good look like: Was the Auditee able to find the score quickly and did they have a plan?

  • How do we monitor satisfaction with our direct customers?

  • What does good look like: Explain the process. Is this documented?

  • Are the team all in the correct, standard uniform?

  • What does good look like: Observation

  • Were the toilets clean and well stocked?

  • What does good look like: Observation

  • Were the cleanliness levels across the building to an acceptable standard?

  • What does good look like: Observation

  • Were the hubs well stocked?

  • What does good look like: Observation

  • Did you get a warm welcome from reception on arrival?

  • What does good look like: Observation

  • Was all the signage in good condition and to standard

  • What does good look like: Observation

Section 4 - Environmental Management

  • Are the external waste and storage areas clean and tidy?

  • What does good look like: Demonstrate this

  • Are Waste Transfer Notes and Hazardous Waste Consignment Notes retained on site?

  • What does good look like: Demonstrate that WTN are retained for 2 years & HWCN are retained for 3 years

  • Are waste storage facilities and pick up frequencies optimised taking into account the amount of waste produced?

  • What does good look like: Demonstrate how many pick ups are being carried out in line with the volume of waste produced and receptacles on site

  • Is there a local 'Aspects and Impacts' register for the site and is it retained on site?

  • What does good look like: Evidence via completed Aspects and Impacts Register - ISS-03-FM-07.5

  • Are there spillage response plans/training for operatives in place?

  • What does good look like: Evidence the plans/training

Section 5 - Risk Management

  • Does the team know what QSHE is and why it is important?

  • What does good look like: Have all members of staff had an induction regardless of how long they have been in the business? Do line managers know their responsibilities and where to find the ISS QSHE RACI Matrix? Do managers know how to access the IMS online? What does QSHE stand for and mean?

  • Are the risk assessments suitable and sufficient, whilst covering all activities?

  • What does good look like: Does the site hold site specific risk assessments? Demonstrate understanding and accessibility of Sevron

  • Is there a Fire Risk Assessment available on site?

  • What does good look like: All assessments reviewed annually

  • Have the Fire Risk Assessment remedial actions been carried out?

  • What does good look like: Fire Remedial Action Tracker

  • Are the weekly fire alarm tests being carried out?

  • What does good look like: Fire Log Book

  • Are the call points being tested in rotation?

  • What does good look like: Fire Log Book

  • Are bi-annual evacuation drills being carried out?

  • What does good look like: Fire Log Book

  • Has Fire Fighting Equipment been subject to annual service?

  • What does good look like: Look at the test records on the side of the extinguisher

  • Chemicals are being appropriately stored and CoSHH assessments available?

  • What does good look like: Are copies kept in the Risk Assessment folder and check at least one chemical to see if we had a CoSHH Assessment. CoSHH Register ISS-03-FM-08.1 Risk Management inc CoSHH

Section 6 - Accident Management

  • Are Health & Safety incidents, unsafe acts and near misses being reported and managed correctly?

  • What does good look like: Everyone should be able to explain the process for reporting incidents, near misses and unsafe acts. Is the Auditee aware of ITUS and myRisks? Demonstrate accessibility.

Section 7 - Audits, Inspections & Surveys

  • Control of Corrective Actions (Do you manage corrective actions, what evidence is there of managing corrective actions?)

  • What good looks like: Evidence of previous audits and evidence that any actions from audits have been closed; the auditee should be able to demonstrate what has been done.

  • Are managers and supervisors for the site carrying out their required number of CATS audits per month?

  • What good looks like: Managers and supervisors should be able to show they are doing at least 4 per month. Operatives should be able to explain what CATS mean.

  • Are workplace inspections being carried out, such as Cleaning Cupboard Inspections?

  • What good looks like: Evidence this including corrective actions & trends

  • Carry out a CATS Audit?

  • What good looks like: Carry out and record on ITUS

Section 8 - Personal Protection

  • Is PPE being issued and stored correctly?

  • What good looks like: Evidence PPE issuing records. Record of issue & inspection of PPE ISS-03-FM-06

  • Is the PPE in good state of repair and fully operational?

  • What good looks like: Evidence via inspection

Section 9 - Competance, Training and Induction, Behaviour and Consultation

  • Are training records up to date?

  • What good looks like: Evidence using COM-BBC-03-FM-38.15 FOH, COM-BBC-03-FM-38.16 Logistics and ISS-BBC-FM-38.1 Cleaning

  • Have all staff received a QSHE Induction and been issued with a QSHE Handbook and Zip Card?

  • What good looks like: Evidence using QSHE Induction sign off sheet and look for sign off sheets from the rear of the Handbook.

Section 10 - Plant and Tools

  • Portable Appliance Testing (PAT) of work equipment?

  • What good looks like: Have appliances been tested in the past 2 years (see records) and have we sample checked some appliances in line with Portable Appliance Testing and Inspection

  • Electrical wiring inspections and certificate

  • What good looks like: What is the date on the certificate? Are there any outstanding remedial actions?

  • Electrical Equipment inspection records

  • What good looks like: Are daily visual inspections of electrical equipment being carried out and recorded on form ISS-03-21.19

Section 11 - Communication and Consultation

  • Is there any evidence of employee consultation? E.g. QSHE meetings, toolbox talks and other means of communications.

  • What good looks like: Toolbox Talk Registers

Section 12 - Government Authority Involvement

  • Have there been any Government Agency visits in the last 12 months?

  • What good looks like: Have these been recorded on ITUS?

  • Have any actions identified by Government Agency Involvement been addressed?

  • What good looks like: Are corrective actions recorded on ITUS?

Section 13 - Aditional Risks

  • Asbestos Survey and Management Plan

  • What good looks like: Is this current and understood? Have contractors signed the register prior to carrying out any work which may disturb the fabric of the building?

  • Access equipment records (ladders, stepladders, towers)

  • What good looks like: Evidence the competencies of those inspecting this equipment. Are the ladders tagged and named correctly and inspected routinely. Ladder Use and Inspection ISS-03-MP-21.6 Ladder and Stepladder Examination Form ISS-03-FM-21.15

  • Water management records and testing

  • What good looks like: Is the Water Risk Assessment dated within the last 2 years? Has the subcontractor inspected the log book at the last visit?

Signature and Sign Off

  • Auditor

  • Auditee

  • Distribution:

Interserve Leadership Site QSHE Tour Form - BBC
Alan North

Interserve Leadership Site QSHE Tour Form - BBC

Use this Template
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