IP GUEST ROOM INSPECTION - HM/QBX

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

BEDROOM:

• Did upon arrival, the room have an extremely fresh, comfortable atmosphere?

  Yes

  No

  N/A

• Was a specific welcome gift or amenity provided during the visit?

  Yes

  No

  N/A

• Was a welcome note handwritten (if provided) and address using correct salutation and guest name?

  Yes

  No

  N/A

• If provided, was the welcome amenity of extremely high quality and distinctive in presentation?

  Yes

  No

  N/A

• Were fresh flowers or live plants provided by the hotel in the guest room?

  Yes

  No

  N/A

• Were the carpet/tiles/wood flooring clean and free of stains?

  Yes

  No

  N/A

• Were all walls, doors, baseboards clean and free of scuffs (i.e. not noticeably scuffed in several places)?

  Yes

  No

  N/A

• Were ceilings, vents, smoke detectors and sprinklers clean and free of any dust?

  Yes

  No

  N/A

• Was the room at a comfortable temperature on arrival?

  Yes

  No

  N/A

• Was the room free of odor on arrival?

  Yes

  No

  N/A

• Was the bed neatly made with clean linen, which was free of stains and tears and was the bed valance/skirting (if applicable) clean and neatly arranged?

  Yes

  No

  N/A

• Was the headboard in good condition and if applicable, were the bedspread/blankets/scatter cushions/bolsters clean?

  Yes

  No

  N/A

• Was all upholstered furniture clean and free of stains?

  Yes

  No

  N/A

• Were all the furniture surfaces clean and dust/ smear free?

  Yes

  No

  N/A

• Were all the picture/door/mirror frames clean and dust free?

  Yes

  No

  N/A

• Were all the windows/mirrors/chrome/metal surfaces clean and free of smears?

  Yes

  No

  N/A

• Were the curtains/voiles/shutters/blinds clean and properly fitted?

  Yes

  No

  N/A

• Did the room promote good sleep with convenient blackout functionality and/or other elements?

  Yes

  No

  N/A

• Was the wastepaper bin clean and in excellent condition?

  Yes

  No

  N/A

• Was a notepad, pen/pencil available next to each telephone in the room?

  Yes

  No

  N/A

• Were hotel collateral and any printed products, such as stationery, reading material, notepad paper or pens, elegant or distinctive in a way that is notable?

  Yes

  No

  N/A

• Were hotel collateral and any printed products in excellent condition?

  Yes

  No

  N/A

• If a digital tool was provided with hotel information, information was current, elegantly displayed and tool was easy to navigate?

  Yes

  No

  N/A

• Were the wardrobes/drawers clean and free of any scuffs, dust or debris?

  Yes

  No

  N/A

• Were the closets and shelves/drawers generously spacious and very well lit?

  Yes

  No

  N/A

• Were there at least 10 hangers in the closet, convenient for both men and women, and all types of garments?

  Yes

  No

  N/A

• Was the television clean and correctly in tuned in?

  Yes

  No

  N/A

• If there were clocks in the room, did they all display the correct time, were they synchronized within 2 minutes of each other and were all alarm clock was reset to no alarm?

  Yes

  No

  N/A

• Were all light fixtures in the bathroom and bedroom working properly and were they clean and dust free?

  Yes

  No

  N/A

• Were all room controls presented on the guest room digital tool (i.e. Digivalet or other, if applicable) working properly?

  Yes

  No

  N/A

• Was the balcony clean, swept and all balcony furniture clean and set up (weather permitting)?

  Yes

  No

  N/A

• Were any pre-arrival requests/personal preferences in place on arrival (e.g. non allergic pillows, baby products, etc.)?

  Yes

  No

  N/A

• Was all water provided in the room, in glass bottles or alternative eco-friendly containers only (i.e. no plastic bottles)?

  Yes

  No

  N/A

• "If provided, did the minibar program offer a notable variety of high quality snacks and beverages, including healthy, nutritionally focused options?"

  Yes

  No

  N/A

• Was a well-maintained and stocked in-room bar present and was there an option clearly stated that the contents could be customized to the guest's personal preferences (reservation email, verbally on arrival, guest directory, tent card, etc.)?

  Yes

  No

  N/A

• If provided, was the minibar program elegant in presentation?

  Yes

  No

  N/A

• Were the tea / coffee facilities neatly presented and with ample selection of amenities: coffee / tea / sugar / milk ?

  Yes

  No

  N/A

• Were all in-room amenities (tea/coffee making, in-room bar, etc.) clean and neatly arranged?

  Yes

  No

  N/A

• Overall was the bedroom exceptionally clean?

  Yes

  No

  N/A

• Overall was the bedroom extremely well-maintained?

  Yes

  No

  N/A

• Was the guest exceptionally comfortable in the room?

  Yes

  No

  N/A

BATHROOM:

• Was the bathroom completely mold free?

  Yes

  No

  N/A

• Were the floor, walls, doors and ceiling clean?

  Yes

  No

  N/A

• Were the shower, bath, sink and toilet clean?

  Yes

  No

  N/A

• Were the showerhead and bath/sink taps polished and free of lime scale?

  Yes

  No

  N/A

• Was the shower curtain/door clean?

  Yes

  No

  N/A

• Were all counters, shelves and soap dishes clean and dry?

  Yes

  No

  N/A

• Was the wastepaper bin clean and in excellent condition?

  Yes

  No

  N/A

• Was a complete set of unused amenities present on arrival?

  Yes

  No

  N/A

• Were a notable variety of bathroom amenities provided and were they exceptionally luxurious in quality and presentation?

  Yes

  No

  N/A

• Was there a full box of tissues, a well presented toilet roll and a spare toilet roll available?

  Yes

  No

  N/A

• Were there 2x clean drinking water glasses or similar present?

  Yes

  No

  N/A

• Were all towels clean, unstained and in excellent repair?

  Yes

  No

  N/A

• Were bathrobes and slippers present on arrival and were they clean and in excellent repair?

  Yes

  No

  N/A

• Were robes, slippers and bathroom linens of extremely high quality?

  Yes

  No

  N/A

• Was the bathroom exceptionally clean?

  Yes

  No

  N/A

• Was the bathroom extremely well-maintained?

  Yes

  No

  N/A

OVERALL COMMENTS

• Share your overall comments based on your expeirence