Customer Consultant
Who was your Academy Trainer?
What else would you add to the Academy course?
Notes on experience prior to Academy (travel info, etc)
Which Academy sessions have been useful in store?
Which Academy sessions would you remove from the course?
What are the four Ignite pass criteria?
Ignite Pass Criteria
What measure do we use to track your productivity?
What 8 products contribute towards your Sales Per Hour?
Are you achieving your Sales Performance targets?
Sales performance notes/coaching
What is your WCSS target?
Are you achieving your WCSS target?
What is your WCSS score currently?
WCSS notes/coaching
Have you been following your Learning Journey each week?
Are your Fuse modules up to date with all quizzes and tests completed? (IPM to check Fuse page to verify)
Learning Journey feedback/notes
Have you had Weekly Performance Reviews each week as outlined in your Learning Journey?
Have you had your Milestone Reviews (weeks 4, 8, 12) where appropriate?
IPM Notes
Consultant Commitments
Branch Manager
In what ways was your new starter set for success on day 1?
What would you add/remove from Academy?
What are the four Ignite pass criteria?
Ignite Pass Criteria
What measure do we use to track your new start's productivity?
What 8 products contribute towards their Sales Per Hour?
Is your new starter achieving their Sales Performance Targets?
Sales Performance Notes
What is your new starter's Ignite WCSS target?
Is your new starter achieving their WCSS target?
WCSS Performance Notes
Have you had any Conduct concerns with your Consultant?
IPM Notes on Conduct
Is your new starter up to date with their Fuse completion including modules and tests?
Fuse completion notes & feedback on modules
Have you given your Consultant a Weekly Performance Review each week as outlined in their Learning Journey?
Have you given your Consultant their Milestone Reviews at Weeks 4, 8 and 12?
How have you supported your colleague?
How well equipped have you felt in relation to delivering your Ignite responsibilities?
Which areas of the Ignite programme do you require support in?
BM Commitments
IPM Notes
IPM Notes
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