ISAGO 10th Edition Organisation Audit Checklist - HDL & CGM

• Site Conducted

• Conducted on

• Lead Auditor

• Signature

  Sign

• Audit Observer 1

• Audit Obsever 2

• HDL 1.1.1 "The provider shall have a process that ensures the operation of aircraft access doors, applicable to each type of aircraft, is in accordance with the requirements of the customer airline(s) served at the station. (GM)"

  Yes

  No

  N/A

• HDL 1.1.2 "The provider shall have procedures to ensure all GSE is positioned by the cabin access door in a manner that: <br> (i) Minimizes gaps in the walking surfaces between the aircraft and equipment. <br> (ii) If equipped with side railings, they are extended to the fuselage once positioned."

  Yes

  No

  N/A

• HDL 1.1.3 "The provider shall have procedures for opening aircraft cabin access doors, applicable to each type of door operated, to ensure: (i) Cabin doors are operated in accordance with the procedures of the customer airline(s) served at the station. <br> (ii) When a cabin door is opened from inside the aircraft by airline crew, ground personnel must communicate via nonverbal signals to confirm that the GSE is in position and that it is clear to open the door.<br>(iii) Ground personnel must retreat to a safe position before the cabin access door is opened.(GM)"

  Yes

  No

  N/A

• HDL 1.1.4 "The provider shall have procedures for closing an aircraft cabin access door, applicable to each type of door operated, to ensure ground handling personnel: (i) Operate cabin doors in accordance with the procedures of the customer airline(s) served at the station. (ii) Conduct an exterior inspection for obstructions that could hinder cabin door closure before attempting to close door. <br> (iii) Assist the cabin crew member, as necessary, in initiating the cabin door closing movement.<br>(iv) Inspect the cabin door after closure to confirm the aircraft door handle is flush with the fuselage.(GM"

  Yes

  No

  N/A

• HDL 1.1.5 "The provider shall have procedures for reopening an aircraft cabin access door after it has been closed. The procedures shall be applicable to each type of cabin door operated at the station and they must ensure ground handling personnel do not commence to reopen a door unless specifically authorized by the flight crew of the aircraft. (GM)"

  Yes

  No

  N/A

• HDL 1.1.6 "The provider shall have procedures to ensure, in accordance with requirements of the customer airline(s), that prior to the operation of any cabin access door, an appropriate boarding device, including the passenger boarding bridge: (i) Is positioned at a cabin access door prior to door opening. (ii) Remains positioned at a cabin access door at all times when such door is open unless an appropriate fall prevention device is placed across the open door.<br>(iii) Is removed from a cabin access door immediately after such door is closed by an authorized person.(GM"

  Yes

  No

  N/A

• HDL 1.1.7 "The provider shall have procedures for opening and closing the aircraft cargo hold doors, applicable to each type of door operated, to ensure: (i) Access doors are operated in accordance with the procedures of the customer airline(s)served at the station. (ii) For door clearance, adequate space shall be allowed with the GSE to avoid interference during door movement.(GM)"

  Yes

  No

  N/A

1.2 Ground Support Equipment (GSE)

• HDL 1.2.1 "The provider shall have a maintenance program to ensure that GSE: (i) Is maintained in serviceable and good condition prior to being used in ground operations.<br>(ii) When found to be defective, is reported and evaluated for removal from service.<br>(iii) Is tagged as “Out of Service” and removed from operations, when applicable.<br>(iv) Maintenance is documented in records and such records are retained for a period specified by the applicable regulations. (GM)"

  Yes

  No

  N/A

• HDL 1.2.2 "The provider shall have procedures that ensure GSE is subjected to a walkaround and safety check to verify the equipment is serviceable, prior to being used in operations, and the GSE is used in accordance with the specific safety requirements.(GM)"

  Yes

  No

  N/A

• HDL 1.2.3 "The provider shall have procedures that ensure GSE is parked: (i) Only in designated airside equipment parking areas when not in use.<br>(ii) In a manner that does not obstruct access to firefighting equipment.<br>(iii) In a manner that does not obstruct access to the fuel hydrant emergency stop switch.(GM)"

  Yes

  No

  N/A

• HDL 1.2.4 "The provider shall have a procedure that prohibits GSE from being moved or driven across the path of: (i) Taxiing aircraft<br>(ii) Embarking or disembarking passengers on the ramp(GM)"

  Yes

  No

  N/A

• HDL 1.2.5 The provider shall have a procedure that prohibits GSE from being driven with elevating equipment in the raised position, except during final positioning of the equipment to the aircraft.(GM)

  Yes

  No

  N/A

• HDL 1.2.6 "The provider shall have procedures that require all loaded dollies or transporters to secure the load from movement by using locks, stops, rails, or straps at all times, except when the load is being transferred onto, or off of, the dollies/transporters. (GM)"

  Yes

  No

  N/A

• HDL 1.2.7 "The provider shall have procedures to ensure the movement of GSE operated in close proximity to aircraft, when the vision of the GSE operator is or might be restricted, is directed by one or more guide persons and: (i) Hand signals are utilized by the guide person(s).<br>(ii) The guide person(s) is (are) positioned so that clearance from the aircraft, other equipment, vehicles or facilities can be accurately judged, and signals can be visually communicated to the GSE operator.<br>(iii) If visual contact with the guide person(s) is lost, the GSE operator stops movement of the GSE immediately. (GM)"

  Yes

  No

  N/A

• HDL 1.2.8 "The provider shall have procedures to ensure the operator of motorized GSE: (i) Drives no faster than walking pace. <br>(ii) Parks inside the equipment restraint area (ERA). (iii) Makes one complete safety stop prior to entering the ERA, or at five meters from the aircraft.(GM)"

  Yes

  No

  N/A

• HDL 1.2.9 "The provider shall have procedures for non-motorized Air Start Unit (ASU), Pre-Conditioned Air (PCA) and Ground Power Unit (GPU) to: (i) Avoid being connected to the tractor and aircraft at the same time.<br>(ii) When parked and/or not connected to motorized vehicles, all non-motorized GSE must have brakes set or chocks in place<br>(iii) Before towing the unit away, make sure that the unit is disconnected from the aircraft and cables and hoses are securely stowed prior to transportation.(GM)"

  Yes

  No

  N/A

• HDL 1.2.10 The provider shall have procedures to ensure unattended vehicles or motorized GSE, when positioned at or near the aircraft, except as specified in HDL 1.2.11, have the parking brake applied with the gear selector in park or neutral, and wheel chocks installed, if equipped.

  Yes

  No

  N/A

• HDL 1.2.11 "The provider shall have procedures to ensure the operator of self-powered GSE that is positioned at the aircraft, and is being used during operations: (i) Remains in a position within easy reach of the emergency controls.<br>(ii) Remains in the operating position and in control of the equipment, if the equipment is not fitted with external emergency controls.<br>(iii) Does not leave GSE unattended with engine running, except in cold weather operations with the GSE chocked. (GM"

  Yes

  No

  N/A

• HDL 1.2.12 "The provider shall have procedures to ensure GSE, when positioned at the aircraft: (i) Has the stabilizers deployed, if fitted with stabilizers.<br>(ii) Has auto-leveling engaged, if fitted with an auto-leveling system.<br>(iii) Has handrails deployed in the raised position or fall protection is utilized in accordance with local requirements.<br>(iv) Has GSE attachment fittings, belt loaders, transfer bridges or platforms correctly deployed when the equipment is in position at the aircraft access door.<br>(v) Is not positioned at the aircraft with the protective rubber bumpers against the fuselage, with the exception of passenger loading devices. (GM)"

  Yes

  No

  N/A

• HDL 1.2.13 "The provider shall have procedures to ensure GSE, when positioned at the aircraft, does not: (i) Obstruct the evacuation of persons from the aircraft in an emergency.<br>(ii) Prevent or obstruct the movement of a fueling vehicle away from the aircraft.<br>(iii) Unnecessarily impede the accomplishment of other aircraft handling operations in progress.(GM)"

  Yes

  No

  N/A

• HDL 1.2.14 The provider shall have procedures to ensure, when passengers are onboard or embarking/disembarking from an aircraft being fueled, the area beneath such exits is kept clear of GSE and/or other obstructions. (GM)

  Yes

  No

  N/A

1.3 Boarding Bridge and Stairs Inspection

• HDL 1.3.1 The provider shall have procedures to ensure the walking surfaces of passenger boarding bridges and/or stairs are inspected and free from conditions that could cause injury to passengers or ground handling personnel. (GM)

  Yes

  No

  N/A

1.4 Passenger Boarding Bridge

• HDL 1.4.1 "The provider shall have procedures to ensure the passenger boarding bridge is parked in the fully retracted position: (i) Prior to aircraft arrival<br>(ii) Prior to aircraft departure movement(GM)"

  Yes

  No

  N/A

• HDL 1.4.2 The provider shall have procedures to ensure personnel, equipment and vehicles are clear of the passenger boarding bridge movement path prior to movement of the bridge. (GM)

  Yes

  No

  N/A

• HDL 1.4.3 "The provider shall have procedures to ensure, during the positioning of the passenger boarding bridge: (i) Only the bridge operator is in the bridgehead.<br>(ii) If vision is restricted, a guide person is used and is in a position to accurately judge clearances and communicate signals to the driver/operator, or operation is assisted by a video monitoring system.(GM)"

  Yes

  No

  N/A

• HDL 1.4.4 "The provider shall have procedures to ensure the passenger boarding bridge is moved slowly to the aircraft cabin access doorsill: (i) Until the bridge safety bar just touches the aircraft.<br>(ii) In a manner that prevents damage to aircraft components protruding from the fuselage.(GM)"

  Yes

  No

  N/A

• HDL 1.4.5 The provider shall have procedures to ensure, once the passenger boarding bridge is in position at the cabin access door, the bridge auto-leveling safety system is engaged. (GM)

  Yes

  No

  N/A

• HDL 1.4.6 If the passenger boarding bridge is fitted with devices that prevent operations by unauthorized persons when an operator is not at the controls, the provider shall have procedures to ensure such controls are secured.(GM)

  Yes

  No

  N/A

• HDL 1.4.7 If the passenger boarding bridge is fitted with safety barriers, the provider shall have procedures to ensure such barriers are placed across the forward opening of the passenger boarding bridge platform prior to removal from the cabin access door. (GM)

  Yes

  No

  N/A

• HDL 1.4.8 The provider shall have procedures to ensure passenger boarding bridge malfunctions are reported to the appropriate authority in a timely manner. (GM)

  Yes

  No

  N/A

1.5 Aircraft Servicing

• HDL 1.5.1 "The provider shall ensure procedures are in place and followed by ground handling personnel during aircraft fueling operations which address: (i) Aircraft protection<br>(ii) Fuel safety zone<br>(iii) Fuel hose safety<br>(iv) Fuel spillage<br>(v) Ground support equipment<br>(vi) Notification to persons onboard the aircraft<br>(vii) Aircraft evacuation(GM)"

  Yes

  No

  N/A

• HDL 1.5.2 "The provider shall have procedures for aircraft toilet servicing operations that address: <br>(i) Operation of aircraft access panels or doors<br>(ii) Operation of aircraft servicing controls<br>(iii) Equipment-to-aircraft interface<br>(iv) Clean-up and leakage check(GM)"

  Yes

  No

  N/A

• HDL 1.5.3 "The provider shall have procedures for potable water servicing operations that address: (i) Operation of aircraft access panels or doors<br>(ii) Operation of aircraft servicing controls<br>(iii) Equipment-to-aircraft interface<br>(iv) Clean-up and leakage check(GM)"

  Yes

  No

  N/A

• HDL 1.5.4 The provider shall have procedures for the application of water quality standards in the preparation, handling and inspection of aircraft potable water to ensure no contamination is uploaded into the aircraft, in accordance with local health authorities and those of the customer airline(s) at the station. (GM)

  Yes

  No

  N/A

• HDL 1.5.5 The provider shall have procedures for the operation of aircraft potable water servicing equipment to ensure such equipment is operated and positioned in a manner that will prevent contamination of potable water to be loaded into the aircraft. (GM)

  Yes

  No

  N/A

• HDL 1.5.6 "If the Provider performs aircraft cabin cleaning services, the provider should ensure that the operational personnel responsible for this service: (GM) i. Access and utilize cleaning products approved by the customer airline<br>ii. Have received customized or aircraft specific cabin cleaning training in accordance with the customer airline specifications<br>iii. Perform cabin cleaning processes in accordance with customer airline requirements<br>iv. Are provided with PPE appropriate to the task they are performing<br>v. Dispose the waste collected in accordance with the requirements of the customer airline and/or appropriate authority<br>vi. Maintain records of training and cleaning services provided"

  Yes

  No

  N/A

1.6 Unit Load Devices (ULDs)

• Note: Refer to Section 1 of this manual (ORM), Subsection 2.3 Ground Operation Management of ULD Airworthiness and Serviceability for provisions that are applicable to the management of ULDs in station aircraft handling and loading operations.

  Yes

  No

  N/A

1.7 Catering

• HDL 1.7.1 "The provider for catering operations, in addition to requirements for premovement inspection as per HDL 1.2.2, shall have procedures to ensure that: (i) The load is properly secured (incl. cart brakes), tied down and all doors and shutters are closed.<br>(ii) Seal and security documentation is completed and checked. (GM)"

  Yes

  No

  N/A

• HDL 1.7.2 "The provider shall have procedures for catering operations to ensure that: (i) The catering vehicle approaches the aircraft only after the anti-collision lights have been switched off and the aircraft wheels are chocked.<br>(ii) Prior to approach, a visual check of the aircraft must be made to ensure no signs of damage."

  Yes

  No

  N/A

• HDL 1.7.3 "The provider for catering operations, in addition to requirements for GSE approaching and positioning at the aircraft as per HDL 1.2.7 and HDL 1.2.8, shall have procedures to ensure that:<br>(i) The vehicle’s loading platform is always perpendicular to the aircraft door sill.<br>(ii) The catering vehicle is chocked with at least one chock at the front and one chock at the rear of the same wheel.<br>(iii) Vehicle stabilizers are extended (if equipped)"

  Yes

  No

  N/A

• HDL 1.7.4 "The provider for catering operations, in addition to requirements for GSE positioning at the aircraft as per HDL 1.1.2, shall have procedures to ensure that: (i) The vehicle body entry door is closed and latched.<br>(ii) The vehicle body is raised to the correct height, level with the aircraft door sill.<br>(iii) The vehicle engine is shut off."

  Yes

  No

  N/A

• HDL 1.7.5 "The provider for catering operations shall have procedures to ensure that the aircraft servicing is conducted as follows: <br>(i) Carts are pushed on and off the aircraft (no pulling).<br>(ii) No equipment is staged on the platform.<br>(iii) Clearance between the aircraft door and vehicle platform is continually checked.<br>(iv) Security seals are checked and all equipment is stowed as per airline procedures.

  Yes

  No

  N/A

• HDL 1.7.6 "The provider for catering operations shall have procedures to ensure that preparation for backing off the aircraft is conducted as follows: (i) Load in the vehicle must be properly secured and cart brakes set, and loading platform retracted.<br>(ii) Guardrails shall be retracted and ground clearance over both sides of the truck shall be checked.<br>(iii) Vehicle body shall be lowered into the fully lowered position.<br>(iv) Front vehicle body door shall be closed and secured.<br>(v) After exiting, the door of vehicle body shall be closed and latched.<br>(vi) A walkaround inspection to check for foreign objects that can cause damage to the aircraft (FOD) and stabilizer clearance shall be performed.<br>(vii) Stabilizers shall be raised."

  Yes

  No

  N/A

• HDL 1.7.7 "The provider for catering operations shall have procedures to ensure that the backing off from the aircraft is conducted as follows: (i) The back-off route shall be checked to ensure that the area is clear of obstructions.<br>(ii) The rear chock shall be removed from the wheel and the front chocks shall be left in position.<br>(iii) When a guide person is used, guide person must be positioned at the rear of the truck on the wing side and in full view of the operator and use approved hand signals. The operator must stop immediately if the guide person is out of sight.<br>(iv) Once back off is completed, the front chocks shall be retrieved and stowed"

  Yes

  No

  N/A

• HDL 1.7.8 "The provider, during catering operations, when operating in high wind conditions, shall have procedures to ensure that: (i) Increased distance between the vehicle and the aircraft is maintained.<br>(ii) No loose items are stowed on the vehicle loading platform.<br>(iii) No loose items are transported on top of catering carts<br>(iv) Only one catering cart at a time can be pushed using both hands.<br>(v) Operations conducted with high loaders at wind speeds greater that 40 knots are prohibited.(GM)"

  Yes

  No

  N/A

1.8 Aircraft Loading Offloading Operations

• HDL 1.8.1 "The provider shall have procedures to ensure aircraft are loaded: <br>(i) In accordance with written loading instructions.<br>(ii) In a manner that prevents movement or spillage during flight. (GM)"

  Yes

  No

  N/A

• HDL 1.8.2 The provider shall have procedures to ensure a qualified person is designated as a loading supervisor for all aircraft loading and offloading operations with the responsibility for ensuring the aircraft is loaded or offloaded in accordance with applicable loading procedures and instructions.(GM)

  Yes

  No

  N/A

• HDL 1.8.3 "The provider shall have procedures to ensure, when an offload is completed, a final check of all cargo holds must be conducted to inspect each cargo hold for: (i) Damage to the compartment or malfunction of floor locks.<br>(ii) Spills in the hold that may have occurred.<br>(iii) Baggage, cargo or any other item that may have been left onboard the aircraft that should not be present in the hold. (GM)"

  Yes

  No

  N/A

• HDL 1.8.4 "The provider shall have procedures to ensure, prior to being loaded into an aircraft, ULDs and other items are inspected for damage, and if found damaged, are not loaded into the aircraft. (GM)

  Yes

  No

  N/A

• HDL 1.8.5 The provider shall have procedures to ensure ULDs to be loaded into an aircraft are crosschecked by unit number, commodity, weight (if applicable), number of pieces (if applicable) and destination with the Loading Instruction Report (LIR). (GM)

  Yes

  No

  N/A

• HDL 1.8.6 The provider shall have a process to ensure the aircraft loading information and data is accurate, documented and such data is transferred to the individual responsible for the calculation of the final weight and balance. (GM)

  Yes

  No

  N/A

• HDL 1.8.7 "The provider shall have procedures for ensuring, once an aircraft has been loaded, a Load Instruction Report (LIR) is: (i) Completed and certified by the supervisor responsible for aircraft loading<br>(ii) Communicated to Load Control<br>(iii) Retained as per customer airline requirements(GM)"

  Yes

  No

  N/A

• HDL 1.8.8 "The provider that conducts aircraft handling operations for a passenger airline that does not accept cargo, mail or stores for transport, shall have a process to ensure such items are prevented from being loaded into any aircraft operated by that customer airline. (GM)

  Yes

  No

  N/A

• HDL 1.8.9 "The provider shall have procedures for the cargo, mail and baggage transported and transferred when the cargo, mail and baggage have to move between ground facilities and aircraft or between aircraft.(GM)

  Yes

  No

  N/A

• HDL 1.8.10 "The provider shall have procedures to ensure hold baggage, ULDs and/or equipment, prior to release for loading into the aircraft, are inspected for signs of substance leakage, and, if leakage of dangerous goods is found, such baggage and/or equipment is prevented from release for loading into the aircraft, in accordance with requirements of the customer airline(s) and:<br>(i) An evaluation is conducted to identify and prevent from transport any other baggage or equipment that has become contaminated by such leakage.<br>(ii) A notification is made to the applicable authority and customer airline.(GM)"

  Yes

  No

  N/A

1.9 Load Positioning

• HDL 1.9.1 The provider shall have procedures to ensure the ground stability of an aircraft (where applicable) during loading and unloading operations.(GM)

  Yes

  No

  N/A

1.10 Loading Equipment

• HDL 1.10.1 "The provider shall have procedures to ensure ground loading equipment is positioned at the aircraft with adequate clearance between the aircraft and the equipment to allow for vertical HDL 1.10.1 "The provider shall have procedures to ensure ground loading equipment is positioned at the aircraft with adequate clearance between the aircraft and the equipment to allow for vertical movement of the aircraft during loading or unloading operations. (GM)"

  Yes

  No

  N/A

• HDL 1.10.2 The provider shall have procedures to ensure, once aircraft loading operations have been completed, ground loading equipment is removed and parked outside the Equipment Restraint Area (ERA). (GM)

  Yes

  No

  N/A

• HDL 1.10.3 The provider shall have procedures to ensure the guides and safety rails on ground loading equipment are properly deployed for loading and unloading operations.(GM)

  Yes

  No

  N/A

1.11 In-Plane Loading

• HDL 1.11.1 The provider shall have procedures in accordance with requirements of the customer airline(s) for operation of the in-plane loading system(s). (GM)

  Yes

  No

  N/A

• HDL 1.11.2 "The provider shall have procedures to ensure ULDs, when loaded into an aircraft: (i) Are guided into position by side rails and/or stops, locks or guides.<br>(ii) Have an unobstructed path into the desired position.<br>(iii) Are prevented from high-speed impact with locks or stops.<br>(iv) Are of a type approved for the specific aircraft type<br>(v) Have no protrusions or overhangs that will damage the aircraft cargo door opening or the interior of the aircraft cargo hold.<br>(vi) Are secured by aircraft floor locks.(GM)"

  Yes

  No

  N/A

• HDL 1.11.3 The provider shall have a procedure to ensure any components of the in-plane loading system found to be missing or unserviceable are immediately reported to the customer airline prior to loading/unloading and are taken into consideration in the aircraft loading and weight and balance process if ULDs are to be loaded with any missing locks or latches.(GM)

  Yes

  No

  N/A

2. Special Procedures 2.1 Dangerous Goods

• HDL 2.1.1 "The provider shall have procedures for aircraft loading to ensure dangerous goods are handled and secured or stowed in a manner that: (i) Prevents damage to packages and containers during aircraft loading and unloading.<br>(ii) Provides for separation and segregation of packages on the aircraft to prevent interaction in the event of leakage.<br>(iii) Prevents movement that could change the orientation of packages on the aircraft.<br>(iv) Is in accordance with the information provided on the notice to captain (NOTOC). (GM)"

  Yes

  No

  N/A

• HDL 2.1.2 "The provider shall have procedures that address a dangerous goods package or shipment that appears to be damaged or leaking, to ensure: (i) Such package or shipment is prevented from being loaded into an aircraft.<br>(ii) If already loaded, the package or shipment is removed from the aircraft.<br>(iii) In the case of leakage, the conduct of an evaluation to identify and prevent from transport any other cargo, baggage or transport devices that have become contaminated by the leakage of dangerous goods, and the removal of the hazardous contamination.<br>(iv) Immediate notification of the customer airline and relevant authority. (GM)

  Yes

  No

  N/A

• HDL 2.1.3 The provider shall have procedures to ensure shipments labeled “Cargo Aircraft Only” are not loaded into a passenger aircraft. (GM)

  Yes

  No

  N/A

• HDL 2.1.4 "The provider shall have procedures that require the following: (i) The person responsible for loading the aircraft shall sign a NOTOC to confirm or otherwise state that:<br>(a) There was no evidence of leakage from the package(s) or any leakage from the ULDs loaded on the aircraft.<br>(b) The package or ULD is loaded in the designated position and secured.<br>(ii) The NOTOC is retained and the information on the NOTOC is distributed in accordance with applicable requirements.(GM)

  Yes

  No

  N/A

• HDL 2.1.5 The provider shall have procedures to ensure dangerous goods are loaded onto an aircraft for transport on the flight deck or in the cabin occupied by passengers in accordance with the restrictions specified by the authority or in the IATA DGR. (GM)

  Yes

  No

  N/A

2.2 Other Special Loading

• HDL 2.2.1 "The provider shall have procedures for the transportation and loading of live animals, which ensure that they are: (i) Loaded and secured into suitable aircraft compartments as directed by the Loading Instruction Report.<br>(ii) Separated from foods, dangerous goods or other AVI that are natural enemies.<br>(iii) Handled in a manner to minimize the waiting period.<br>(iv) Not exposed to adverse weather or environmental conditions during transportation, loading and unloading.(GM)"

  Yes

  No

  N/A

• HDL 2.2.2 "The provider shall have procedures for the transportation and loading of perishable and temperature-sensitive healthcare products, which ensure that they are: (i) Handled in a manner to minimize the waiting period.<br>(ii) Not exposed to adverse environmental conditions during transportation, loading and unloading.(GM)"

  Yes

  No

  N/A

2.3 Security

• HDL 2.3.1 The provider shall have a process to ensure transfer hold baggage, prior to release for loading into the aircraft, has been subjected to appropriate security controls. (GM)

  Yes

  No

  N/A

• HDL 2.3.2 The provider shall have a process to ensure the reconciliation of hold baggage. (GM)

  Yes

  No

  N/A

• HDL 2.3.3 If required by the customer airline(s), the provider shall have procedures to conduct an aircraft security check or an aircraft security search to ensure no prohibited items are introduced in the aircraft prior to departure.(GM)

  Yes

  No

  N/A

• HDL 2.3.4 The provider shall have procedures, in accordance with applicable local regulations and requirements, to secure an aircraft during layover or overnight parking. (GM)

  Yes

  No

  N/A

• HDL 2.3.5 The provider shall have procedures to ensure that any situation of unauthorized presence in the security restricted area is immediately reported to appropriate security authority (GM)

  Yes

  No

  N/A

• HDL 2.3.6 "The provider shall have procedures to ensure inflight supplies intended for transport on a passenger flight are subjected to appropriate security controls, in accordance with applicable local regulations, and are thereafter protected from unauthorized interference until loaded onto the aircraft. (GM)

  Yes

  No

  N/A

3. Documentation 3.1 General Documentation

• HDL 3.1.1 "The provider shall have a process to ensure the Policies and Procedures Manual (PPM), as specified in ORM 3.2.1and ORM 3.2.3 used in support of aircraft handling and loading operations includes: (i) Local SOPs as applicable<br>(ii) Customer airline(s) requirements(GM)"

  Yes

  No

  N/A

• HDL 3.1.2 "The provider shall ensure the required operational documentation is accessible in a usable format in all station locations where aircraft handling and loading operations are conducted. Such required documentation includes the current versions of the:<br>(i) Applicable operational manual(s) of all customer airline(s).<br>(ii) IATA Dangerous Goods Regulations (DGR) and addenda, if applicable, or equivalent documentation.<br>(iii) Emergency response plan (ERP) of the local airport authority and of the customer airline(s), as applicable.<br>(iv) Live Animal Regulations (LAR), Perishable Cargo Regulations (PCR), Temperature Control Regulations (TCR) and ULD Regulations (ULDR), as applicable. (GM)

  Yes

  No

  N/A

4. Training 4.1 Aircraft Handling and Loading Training Program

• HDL 4.1.1 "The provider shall have a training program, as specified in ORM 4.1.2, that ensures all personnel with duties and/or responsibilities within aircraft handling and loading operations required to operate vehicles and/or self-powered equipment in airside areas are in the possession of a valid driving license and complete airside driver training as per HDL Table 1–Airside Driver Training.(GM)

  Yes

  No

  N/A

• HDL 4.1.2 The provider shall have a training program, as specified inORM 4.1.2, that ensures all personnel with duties and/or responsibilities within aircraft handling and loading operations complete job-specific training for their assigned operational function(s) as perHDL Table 2- Aircraft Handling and Loading Functional Training.(GM)

  Yes

  No

  N/A

• HDL 4.1.3 The provider shall have a training program, as specified in ORM 4.1.2, that ensures all personnel with duties and/or responsibilities within aircraft handling and loading operations complete dangerous goods training as per HDL Table 3-Dangerous Goods Training. The recurrent training shall be completed within a 24-month period since the previous dangerous goods training. (GM)

  Yes

  No

  N/A

• HDL 4.1.4 The provider shall have a training program, as specified inORM 4.1.2, that ensures all personnel with duties and/or responsibilities for passenger boarding bridge operations complete job-specific training for their assigned operational function(s) as perHDL Table 4 - Passenger Boarding Bridge Functional Training.(GM)

  Yes

  No

  N/A

• HDL 4.1.5 The provider shall have a training program, as specified inORM 4.1.2, that ensures all personnel supervising the aircraft loading operations complete job-specific training for their assigned operational function(s) as perHDL Table 5-Aircraft Loading Supervision Functional Training.(GM)

  Yes

  No

  N/A

• HDL 4.1.6 The provider shall have a training program, as specified inORM 4.1.2, that ensures all personnel with duties and/or responsibilities that require the operation of GSE for their assigned operational function(s) complete a GSE-specific training. (GM)

  Yes

  No

  N/A

Cargo and Mail Handling (CGM) - 1. Operational Procedure 1.1 Regulated Agents

• CGM 1.1.1 "The provider shall have a process to ensure, where a regulated agent or known shipper program exists, known cargo for transport on a commercial aircraft is accepted as follows: (i) Delivered by a regulated agent, a nominated representative of an entity approved by the relevant authority, or a known representative of the operator;<br>(ii) Free from any signs of tampering.<br>(iii) Accompanied by all required information (paper or electronic) corresponding to the cargo being delivered, including documentation that details the security status (e.g., consignment security declaration–CSD).<br>(iv) Subjected to additional security controls, if required by the customer airline.(GM)

  Yes

  No

  N/A

• CGM 1.1.2 "The provider shall have a process to ensure, where a regulated agent or known shipper program does not exist, unknown cargo for transport on a commercial aircraft is accepted in compliance with appropriate security control requirements of the state(s) applicable to such cargo shipments, including:<br>(i) Documentation as to the identity and details of the shipment.<br>(ii) Screening in accordance with CGM 1.2.3.(GM)

  Yes

  No

  N/A

1.2 Cargo Acceptance

• CGM 1.2.1 "The provider shall have a procedure to validate truck customs/security status, in accordance with applicable regulations and requirements, that shall include: (i) Integrity of seal<br>(ii) Security status<br>(iii) Condition of tarpaulin or loading compartment.<br>(iv) Driver security status(GM)"

  Yes

  No

  N/A

• CGM 1.2.2 "The provider shall have procedures to unload truck and receive shipments at the warehouse, that shall include the following: (i) Identification of shipments<br>(ii) Check for damage and tampering of cargo.<br>(iii) Check documentation for shipments<br>(iv) Check for serviceable unit load devices (ULDs).<br>(v) Checks for nets, ropes, straps, protective materials, shoring are not damaged and do no obstacle shipment's handling<br>(vi) Check for special cargo requirements (including Carrier's instructions).(GM)"

  Yes

  No

  N/A

• CGM 1.2.3 "The provider shall have procedures to ensure that methods used to conduct security screening for cargo and mail are in compliance with regulations of the state(s) and include the following: (i) Application of the method or a combination of methods appropriate to the type of commodity screened.<br>(ii) Screening is performed by trained and certified personnel.<br>(iii) Records of screening method(s) used are filed and available to the customer airline.(GM)"

  Yes

  No

  N/A

• CGM 1.2.4 "The provider shall have procedures to receive and move shipments in transit and/or transfer to appropriate storage that include the following: (i) Identification of shipments.<br>(ii) Verification that goods in transit are protected from unlawful interference and correct reconciliation procedures are deployed.<br>(iii) Security check.<br>(iv) Screened shipments are stowed in a secured area.(GM)"

  Yes

  No

  N/A

• CGM 1.2.5 "The provider shall have procedures to receive and move shipments to be transferred to other carriers that include the following: (i) Identification of shipments for other carrier against the transfer manifest.<br>(ii) Security checks.<br>(iii) Screened shipments stowed in a secured area.<br>(iv) When a ULD is transferred, the transferring party shall provide the receiving party a receipt, in paper or electronic form, for the transferred unit.<br>(v) Confirmation from the other carrier."

  Yes

  No

  N/A

• CGM 1.2.6 "The provider shall have procedures to receive shipments in the warehouse that include the following: (i) Documentation verification<br>(ii) Shipment status<br>(iii) Support to regulator requests<br>(iv) Shipper-built ULDs (SBUs) separation from ULDs to be broken down.(GM)"

  Yes

  No

  N/A

1.3 Shipment Verification

• CGM 1.3.1 "The provider shall have a process to ensure that physical freight matches the booking information that include the following: (i) Verification of details against booking at the master AWB level.<br>(ii) Handling instructions and additional handling codes fit carrier booking<br>(iii) Embargoes and operational restrictions are as per state requirements at origin, transit, destination and as published by the carrier.(GM)

  Yes

  No

  N/A

• CGM 1.3.2 "The provider shall have procedures to perform ready for carriage checks, including the following: (i) Check of weight, dimensions and piece number (according to operator requirements and state requirements<br>(ii) e-AWB discrepancies.<br>(iii) Outsized and heavy cargo.<br>(iv) Shipper-built ULDs (SBUs).<br>(v) Shipment is properly packed, marked and labelled.<br>(vi) Address cargo that is found to be damaged or leaking.<br>(vii) Dangerous goods and other special cargo.(GM)"

  Yes

  No

  N/A

• CGM 1.3.3 "The provider shall have procedures to validate information against the booking that includes: (i) Comparative checks<br>(ii) Escalation procedure in case of discrepancies(GM)"

  Yes

  No

  N/A

• CGM 1.3.4 The provider shall have a process to ensure any type of cargo shipment is broken down, delivered or transferred to the consignee in accordance with applicable requirements. (GM)

  Yes

  No

  N/A

1.4 Cargo Bulk Loads Preparation

• CGM 1.4.1 "The provider shall have procedures to collect and address freight to ensure: (i) Damaged or leaking shipments are not handled.<br>(ii) An assessment of the damage is conducted to determine whether such shipment is fit to be transported on an aircraft.<br>(iii) If determined not fit for transport, such shipment is prevented from being transported, as applicable.<br>(iv) Ensure segregation is complied with at all times (maximum allowed quantities, ventilation, if necessary).<br>(v) All parties concerned are notified.<br>(vi) Observe and comply with markings and labels instructions.(GM)"

  Yes

  No

  N/A

• CGM 1.4.2 The provider shall have procedures to prepare bulk loads into suitable ground support equipment (GSE) and communicate the actual load in accordance with applicable loading instructions.(GM)

  Yes

  No

  N/A

• CGM 1.4.3 "The provider shall have procedures to build-up ULDs that include: (i) Weight spreading and center of gravity requirements<br>(ii) Applicable limitations<br>(iii) Respect for required cargo positioning on ULD<br>(iv) Segregation is maintained at all times<br>(v) ULDs and accessories verification before the use(GM)"

  Yes

  No

  N/A

• CGM 1.4.4 The provider shall have procedures ensuring safe raising of freight in compliance with tie- down material and attachment points, and to ensure a correct load close-out. Special cargo loads shall follow customer airline instructions, if any. (GM)

  Yes

  No

  N/A

• CGM 1.4.5 "The provider shall have procedures for cargo weighting to ensure that: (i) Bulk cargo and mail weights are recorded on a tag.<br>(ii) Built up ULDs are weighed and weight is recorded on a tag.<br>(iii) There is an allowable fallback scenario if scales are out of order.(GM)"

  Yes

  No

  N/A

• CGM 1.4.6 "The provider shall have procedures for a ULD build-up safety check before handover to ramp staff that shall include: (i) Check ULD contour after ULD build-up.<br>(ii) Ensure nets and straps are properly applied.(GM)"

  Yes

  No

  N/A

1.5 Shipments Movement

• CGM 1.5.1 "The provider shall have procedures to move shipments from the warehouse to hold area that include the following:<br>(i) Move ULDs in the secure flight holding area, complying with special instructions.<br>(ii) Make sure to protect cargo and mail from water damage.<br>(iii) Line up ULDs in inflight order, if known.<br>(iv) Prepare documentation for handover.(GM)"

  Yes

  No

  N/A

1.6 Cargo and Mail Communication

• CGM 1.6.1 The provider shall have a communication process to receive, transmit and transfer information and data to all interested parties.(GM)

  Yes

  No

  N/A

• CGM 1.6.2 The provider shall have procedures to transfer information and data to the load control office to ensure all cargo, mail and stores (supplies) loaded onto the aircraft are accounted for in the load control process. (GM)

  Yes

  No

  N/A

• CGM 1.6.3 The provider shall have procedures for cargo and/or mail reporting of any irregularity, accidents, incidents and undeclared dangerous goods. (GM)

  Yes

  No

  N/A

2. Special Procedures 2.1 Special Cargo Dangerous Goods

• CGM 2.1.1 "The provider shall have a process for the acceptance of dangerous goods, in accordance with applicable regulations and requirements, to: (i) Include the use of a dangerous goods acceptance checklist to verify dangerous goods shipments are accepted in accordance with all applicable requirements for transportation on an aircraft. The check shall ensure, as applicable to specific dangerous goods shipments, that:<br>(a) The quantity of dangerous goods per package is within applicable limits.<br>(b) The marking of packages, overpacks, freight containers or ULDs is visible and in agreement with the accompanying Shipper's Declaration of Dangerous Goods (DGD). <br>(c) The packaging specification marking indicates a packing group that is appropriate for the dangerous goods contained within the package.<br>(d) Proper shipping names, UN numbers, ID numbers, hazard and handling labels on interior packages of an overpack are visible or reproduced on the outside of the overpack.<br>(e) Labeling and marking of packages, overpacks, freight containers and ULDs is in accordance with requirements for radioactive and non-radioactive material.<br>(f) The outer packaging of a package is of the type stated on the accompanying DGD and is permitted by the applicable packing instruction.<br>(g) Packages or overpacks do not contain different dangerous goods that require segregation. (h) Packages, overpacks, freight containers and/or ULDs are not leaking and there is no indication the integrity has been compromised.<br>(i) Overpacks do not contain packages, baring accordance with specified exceptions.<br>(ii) Ensure documentation associated with the acceptance and handling of dangerous goods is retained for a minimum period of three months after the flight on which the dangerous goods were transported.<br>(iii) Ensure English, in addition to the language required by the state of origin, is used for markings and transport documents related to the shipment of dangerous goods.<br>(iv) Ensure ULDs containing dangerous goods have a dangerous goods ULD tag that is marked with the class or division number(s) of the dangerous goods contained therein, and, if the ULD contains packages bearing “Cargo Aircraft”, it is loaded onto a cargo aircraft."

  Yes

  No

  N/A

• CGM 2.1.2 "The provider shall have procedures to ensure dangerous goods are separated from other cargo or incompatible materials, in accordance with published category restrictions and applicable requirements. Packages of radioactive material shall be separated by workers.

  Yes

  No

  N/A

• (GM)."

  Yes

  No

  N/A

• CGM 2.1.3 The provider shall have procedures to ensure notices providing information about the transportation of dangerous goods are prominently displayed at cargo acceptance locations. (GM)

  Yes

  No

  N/A

• CGM 2.1.4 "The provider shall have procedures to ensure packages or overpacks containing dangerous goods and labeled “Cargo Aircraft Only” are loaded in accordance with the applicable regulations and requirements onto a cargo aircraft only. The shipment(s) must bear a “CAO” ULD tag and be loaded either in a:<br>(i) Class C aircraft cargo compartment; or<br>(ii) ULD equipped with a fire detection/suppression system equivalent to that required by the certification requirements of a Class C aircraft cargo compartment, as determined by the<br>applicable authority. or<br>(iii) Manner such that, in the event of an emergency involving such packages or overpacks, a crewmember, or other authorized person, can access the packages or overpacks and can handle and, where size and weight permit, separate such packages from other cargo. (GM)

  Yes

  No

  N/A

• CGM 2.1.5 The provider shall have procedures to ensure that packages /overpacks of dangerous goods are secured from movement when loaded into a ULD and correctly segregate from incompatible goods.(GM)

  Yes

  No

  N/A

• CGM 2.1.6 The provider shall have procedures to ensure that appropriate communications are in place to address leakages or spills from packages of dangerous goods. (GM)

  Yes

  No

  N/A

2.2 Other Special Cargo

• CGM 2.2.1 "The provider shall have a process for the acceptance and handling of live animals, in accordance with the IATA Live Animal Regulations (LAR), that includes the following elements: (i) Documentation acceptance:<br>(a) Shipper's certification for live animals<br>(b) Air waybill<br>(c) Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES), as applicable<br>(d) Health certificates, as applicable<br>(e) Export/import permits, as applicable<br>(ii) Container requirements, including labeling and marking<br>(iii) Animal welfare, including feeding and watering<br>(iv) Animal shipment is handled by qualified staff<br>(v) Storage facilities (GM)"

  Yes

  No

  N/A

• CGM 2.2.2 The provider shall have procedures to accept live animals that require the presence of a Live Animal Attendant on board, and to verify the attendant is in possession of a certificate of competence approved by the customer airline(s), or equivalent document from a government regulatory body. (GM)

  Yes

  No

  N/A

• CGM 2.2.3 The provider shall have procedures for overhang and heavy cargo acceptance and handling in accordance with applicable requirements. (GM)

  Yes

  No

  N/A

• CGM 2.2.4 The provider shall have a process to ensure company materials (COMAT) are accepted and handled in accordance with the requirements of the customer airline(s) and the IATA DGR for COMAT shipments containing dangerous goods. (GM)

  Yes

  No

  N/A

2.3 Scales Verification

• CGM 2.3.1 "The provider shall have a process to ensure the scales utilized to determine the weight of cargo intended for air transport are periodically checked and calibrated. The scale inspections shall be recorded and copies retained in a local file, in accordance with applicable regulations and/or requirements. The retention period shall not be less than six months. (GM)

  Yes

  No

  N/A

• CGM 2.3.2 The periodic checks of scales as described in CGM 2.3.1should be conducted with known weights, in accordance with local regulations and/or applicable requirements, at intervals not exceeding once every six months. ( (GM)

  Yes

  No

  N/A

2.4 Cargo Security

• CGM 2.4.1 "The provider shall have a security plan that describes security controls in place to: (i) Prevent personnel and vehicles from unauthorized access into the provider's facilities and any other areas where the provider conducts cargo handling operations for customer airlines.<br>(ii) Ensure cargo and mail intended for transport on a commercial aircraft, which is moved about or stored at the airport prior to being loaded on an aircraft, remains inaccessible from unauthorized interference and is retained in secure storage areas until the provider has transferred it to the operation for loading.(GM)"

  Yes

  No

  N/A

• CGM 2.4.2 The provider shall have a process to ensure that cargo and mail consignments identified as high-risk cargo are subjected to the appropriate security controls. (GM)

  Yes

  No

  N/A

3. Documentation 3.1 General

• CGM 3.1.1 "The provider shall have a process to ensure the Policies and Procedures Manual (PPM) used in support of cargo and mail operations includes: (i) Local SOPs as applicable<br>(ii) Customer airline(s) requirements (GM)"

  Yes

  No

  N/A

• CGM 3.1.2 "The provider shall ensure the relevant and required operational documentation is accessible in a usable format in all station locations where cargo and mail operations are conducted. Such required documentation includes the current version of:<br>(i) Applicable operational manual(s) of all customer airline(s).<br>(ii) IATA Dangerous Goods Regulations (DGR) and addenda, if applicable, or equivalent documentation.<br>(iii) Emergency response plan (ERP) of the local airport authority and of the customer airline(s), as applicable.<br>(iv) IATA Cargo Handling Manual (ICHM), Live Animal Regulations (LAR), Perishable Cargo Regulations (PCR), Temperature Control Regulations (TCR) and ULD Regulations (ULDR), as applicable.(GM)"

  Yes

  No

  N/A

4. Training 4.1 Cargo and Mail Training Program

• CGM 4.1.1 "The provider shall have a training program, as specified in ORM 4.1.2, that ensures all personnel with duties and/or responsibilities within cargo and mail operations complete dangerous goods and job-specific training for their assigned operational function(s) as per CGM Table 1–Dangerous Goods Training. The recurrent training shall be completed within a 24-month period since the previous dangerous goods training. (GM)"

  Yes

  No

  N/A

• CGM 4.1.2 The provider shall have a training program, as specified inORM 4.1.2, that ensures all personnel with duties and/or responsibilities that require the operation of GSE for their assigned operational function(s) complete the GSE-specific training. (GM)

  Yes

  No

  N/A