ISO9001:2015 Clause 9&10 Performance and Improvement

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Last audited?

• Last audit findings closed?

  Yes

  No

  N/A

• undefined

Relevant documents

• undefined

Personnel Involved

• undefined

9.1 Monitoring, measurement and analysis.

• Is monitoring and measurement being applied in line with management system outputs?

  Yes

  No

  N/A

• Have appropriate criteria been established for monitoring?

  Yes

  No

  N/A

• Have appropriate methods and timescales been established for monitoring?

  Yes

  No

  N/A

• Have the results of monitoring been documented and communicated?

  Yes

  No

  N/A

• (Q) 9.1.2 Has the organisation implement a customer perception and feedback process?

  Yes

  No

  N/A

• (Q) 9.1.3 Evaluation and Analysis<br> Has the results of monitoring of performance been used to evaluate the effectiveness of the management system.<br>

  Yes

  No

  N/A

• (HSE) 9.1.2 Evaluation of compliance.<br>Has the organisation performed evaluation of legal compliance?<br>

  Yes

  No

  N/A

9.2 Internal audits

• Is the a plan for internal audits?

  Yes

  No

  N/A

• Does the plan address all elements of the standard?

  Yes

  No

  N/A

• Has audit scope and criteria been defined?

  Yes

  No

  N/A

• Are auditors fully trained and independent?

  Yes

  No

  N/A

• Are audits documented and the findings communicated to relevant management and actionees?

  Yes

  No

  N/A

9.3 Management Review

• Is the management review attended by top management?

  Yes

  No

  N/A

• Does it follow the agenda outlined in the standard and procedure?<br><br>* Status of previous actions<br>* Feedback results.<br>* Objectives and targets performance<br>* Non conformance response<br>* Audit results<br>* Monitoring and measurement data<br>* Performance of external providers. <br>* Management system changes<br>* Compliance obligations and needs of interested parties.<br>* environmental risks, threats, opportunities and aspects. <br>* Adequacy of resources.<br>

  Yes

  No

  N/A

• Do the outputs from the review follow the requirements of the standard and procedure?<br><br>* Opportunities for improvements<br>* Resources needs.<br>* Necessary changes to management system

  Yes

  No

  N/A

10.1 Non conformity and corrective action

• Is there a process for addressing and reporting non conformities?

  Yes

  No

  N/A

• Is there a corrective action process?

  Yes

  No

  N/A

• Does it include a review of effectiveness of corrective action?

  Yes

  No

  N/A

10.3 Continual Improvement

• Has improvement been addressed within the management of the business?

  Yes

  No

  N/A

11.0 Other requirements

• Are all other issue related management system performance satisfactory?

  Yes

  No

  N/A

• Add signature

  Sign