Itsu

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Recruitment

• Is the actual headcount within the agreed one

  Understaffed

  Within

  Slightly over

• If the shop is understaffed, Are vacancies opened?

  Yes

  No

  N/A

• Are legal documents (ID/passport, contract and policies) uploaded? Check latest starters

  Yes

  No

  N/A

Training

• Are all TMs actively playing in the Grow App (80% and above of the team)?

  Yes

  No

  N/A

• Have all TMs completed the first three modules in the Grow App?

  Yes

  No

  N/A

• Have all TMs completed the 5 food safety focuses?

  Yes

  No

  N/A

Progression

• Is the 10 days review completed with latest starters?

  Yes

  No

  N/A

• Are all pay rates correct according to job title

  Yes

  No

  N/A

• Are all TM in training within the time-frame? (not exceeding 10 days)

  Yes

  No

  N/A

• Are all TM-1 within the time frame? (not exceeding 2 months)

  Yes

  No

  N/A

• Are all TM-2 within the time frame? (no more than 6-months))

  Yes

  No

  N/A

Planning

• Are the 2 weeks’ rota set for review and approved by OPS?

  reviewed and approved by OPS

  not ready for review

  not approved by OPS

• Are two-weeks’ rota displayed in the staff room?

  Yes

  No

  N/A

• Are TMs doing a fair amount of hours without exceeding 50 hours?

  Yes

  No

  N/A

• Are TMs doing at least minimum of 8 hours as per contract?

  Yes

  No

  N/A

• Is holiday planner in use and managed

  Yes

  No

  N/A

• Did the Weekly management meeting take place?

  Yes

  No

  N/A

• Was the TLS present at the meeting?

  Yes

  No

  N/A

Environment and engagement

• Is the staff room clean and tidy?

  Great!

  Good

  Needs a bit of love

• Is the People Poster available?

  Yes

  No

  N/A

• Is the latest family tree being displayed?

  Yes

  No

  N/A

• Are all documents as per staff notice board guidelines?

  Yes

  No

  N/A

• Does the team seem happy, engaged and motivated?

  Great atmosphere

  seems ok

  needs a bit of love

• Was the team brief communicative, engaging and fun?

  Yes

  No

  N/A

• Did the staff party take place for last or current quarter? (When applicable)

  Yes

  No

  N/A

Family Tree

• Is Family tree 100%? If not, what is missing to be?

  Yes

  No

  N/A

Turnover

• Is the turnover YTD below turnover in 2018?

  Below

  on track

  Over

• Has the turnover for TMs under 3-months improved compared to previous quarter?

  decreased

  stay the same

  increase

ER

• Are employees with excessive lateness/absences managed accordingly?

  Yes

  No

  N/A

• Are employees with behaviour issues managed accordingly?

  Yes

  No

  N/A