IWS Weekly Audit

• Conducted on

  Date

• Prepared by

Month to Date Outcomes

• KPI 4 Week Actual

• KPI 13 Week Actual

• KPI 26 Week Actual

• KPI 52 Week Actual

• KPI OS Revenue Actual

Bottleneck

• 26 Week Claimed still in PPS

• Fall Offs still in PPS

• Non-Payable Invalid Placement

• Anchor not tracking with Low Hours

• Latest Hours entered more than 3 Weeks Old

• Invalid Breaks

• Forecast Updated Last 14 Days %

• Claims Available Last 10 Days

• Claims Available Over 10 Days

• OS Claims Forecasted and Overdue

DES Diary Report

• Average Appointments Per Day (KPI 4)

• F2F Appointments Attended (KPI 80%)

Caseload Management Report

• Pending

• Pending (More than 5 Days)

• No Future Appointment

• Appointments Not Resulted

• Job Plan Expired, Not Created or Pending Approval

• Primary Disability Missing

• Program Reviews Requiring ESAT Booking

• Overdue JSCI's

• Outstanding Tunnel Tasks

• Appointment Date

  Date

• Format of Appointment

  Face to Face

  Phone

  Video Conference

• Appointment Result

  Attended

  Did Not Attend Valid

  Did Not Attend Invalid

  Not Resulted

  Rescheduled

• Future Appointment Made within 10 Business Days (if ATT) or 2 Business Days (if DNA)

  Yes

  No

• PPS/OS Contact form file noted in Tunnel within 24 Hours

  Yes

  No

• File Note reflects evidence of support provided at appointment

  Yes

  No

• Forecast App updated (Worked Hours to date and confirmed contact)

  Yes

  No

  OS Not Required

• Job Plan is valid and has been tailored to include current activities and assistances

  Yes

  No

• Current Authority to Disclose form on Tunnel

  Yes

  No

  Does not Authorise Disclosure

• Current Privacy form on Tunnel

  Yes

  No

• Participant Consent to Contact Employer Form on Tunnel

  Select Yes No Does not consent Employer Contact

  • Yes
  • No
  • Does not consent Employer Contact

• Contact made to employer within last 2 weeks

  Select Yes No Does not consent Employer Contact

  • Yes
  • No
  • Does not consent Employer Contact

• OS Contacts or Hours required before next claim date

• Appointment Date

  Date

• Format of Appointment

  Face to Face

  Phone

  Video Conference

• Appointment Result

  Attended

  Did Not Attend Valid

  Did Not Attend Invalid

  Not Resulted

  Rescheduled

• Future Appointment Made within 10 Business Days (if ATT) or 2 Business Days (if DNA)

  Yes

  No

• PPS/OS Contact form file noted in Tunnel within 24 Hours

  Yes

  No

• File Note reflects evidence of support provided at appointment

  Yes

  No

• Forecast App updated (Worked Hours to date and confirmed contact)

  Yes

  No

  OS Not Required

• Job Plan is valid and has been tailored to include current activities and assistances

  Yes

  No

• Current Authority to Disclose form on Tunnel

  Yes

  No

  Does not Authorise Disclosure

• Current Privacy form on Tunnel

  Yes

  No

• Participant Consent to Contact Employer Form on Tunnel

  Select Yes No Does not consent Employer Contact

  • Yes
  • No
  • Does not consent Employer Contact

• Contact made to employer within last 2 weeks

  Select Yes No Does not consent Employer Contact

  • Yes
  • No
  • Does not consent Employer Contact

• OS Contacts or Hours required before next claim date

• Appointment Date

  Date

• Format of Appointment

  Face to Face

  Phone

  Video Conference

• Appointment Result

  Attended

  Did Not Attend Valid

  Did Not Attend Invalid

  Not Resulted

  Rescheduled

• Future Appointment Made within 10 Business Days (if ATT) or 2 Business Days (if DNA)

  Yes

  No

• PPS/OS Contact form file noted in Tunnel within 24 Hours

  Yes

  No

• File Note reflects evidence of support provided at appointment

  Yes

  No

• Forecast App updated (Worked Hours to date and confirmed contact)

  Yes

  No

  OS Not Required

• Job Plan is valid and has been tailored to include current activities and assistances

  Yes

  No

• Current Authority to Disclose form on Tunnel

  Yes

  No

  Does not Authorise Disclosure

• Current Privacy form on Tunnel

  Yes

  No

• Participant Consent to Contact Employer Form on Tunnel

  Select Yes No Does not consent Employer Contact

  • Yes
  • No
  • Does not consent Employer Contact

• Contact made to employer within last 2 weeks

  Select Yes No Does not consent Employer Contact

  • Yes
  • No
  • Does not consent Employer Contact

• OS Contacts or Hours required before next claim date