Jack Gilman Weekly Store Visit

• 1

• Store visits

  Burgess Hill

  Haywards Heath

  Crawley Mall

• Store Code

  60385

  60736

  60259

• Conducted on

  Date

• Jack Gilman

  Select Jay Wiley Mike White Tanvir Islam Ben Thomas Phillip Michaels Taydul Islam

  • Jay Wiley
  • Mike White
  • Tanvir Islam
  • Ben Thomas
  • Phillip Michaels
  • Taydul Islam
• Location
  Address

• Personnel

Contract Checks

• Contract checks being completed in the right time frame

  yes

  no

• If no please detail finding below

• Have you come across repeat offenders on Contract Checks

  yes

  no

• If yes please detail findings below

STOCK COUNT

• Stock count carried out by

  Select Jay Wiley Mike White Tanvir Islam Ben Thomas Phillip Michaels Taydul Islam

  • Jay Wiley
  • Mike White
  • Tanvir Islam
  • Ben Thomas
  • Phillip Michaels
  • Taydul Islam

• Any IT ISSUES Ref Number and Issue

• Any Adjustments made

• Any Stock Missing

• Click and collect being managed correctly

• Is stock being managed in line with VF POLICY

• First impressions- On approaching the store is the chalk board displaying the correct message as per latest update

  yes

  no

  n/a

• Select Jay Wiley Mike White Tanvir Islam Ben Thomas Phillip Michaels Taydul Islam

  • Jay Wiley
  • Mike White
  • Tanvir Islam
  • Ben Thomas
  • Phillip Michaels
  • Taydul Islam

• Chalk Board

  Media

• First impressions- Is the concierge correctly manned?

  yes

  no

  n/a

• Concierge manned?

  Media

• First impressions-Are all staff members wearing correct uniform and equipped with name badge?

  Yes

  No

  N/A

• NNBC Way: Welcome me<br>

  yes

  no

• NNBC WAY EXECUTION : Understand my needs<br>

  yes

  no

• Observations- Is there evidence of MID POINTS HAPPENING?<br>

  yes

  no

• NNBC WAY EXECUTION: Make me feel good, tell me more and excite me, show me value, <br>

  yes

  no

• NNBC WAY EXECUTION: Help me decide<br>

  yes

  no

• NNBC Way Execution: Set me up Brilliantly - Very Me Rewards

  yes

  no

• NNBC WAY Execution: be there when I need you, TNPS Verbatim Statement

  yes

  no

• Observations- Is there a Daily tracker in place<br>

  yes

  no

• Observations- Is there evidence of a briefing happening? <br>

  Yes

  No

  N/A

• Observations- Is there evidence of a briefing happening?

  Yes

  No

  N/A

• Observations- Is the appointment diary in use?

  yes

  no

• Appointment diary

  Media

• Observations- Is there coaching support for zero sellers?

  yes

  no

• Observations- Front of house maintained to a high standards?

  yes

  no

• Observations- Is back of house maintained to a high standard?<br>Is there a cleaning Roster?

  high standards

  below standard

  Cleaning roster

  No Roster

• Observations- Is shop floor POS correct?

  yes

  no

• POS 1:

  Media

• POS 2:

  Media

• POS 3:

  Media

• Observations- Are value results displayed and broken down?

  yes

  no

• Observations- Are performance boards up to date and completed fully? (Value %)<br>

  yes

  no

• Observations- Is store mystery shop displayed and questions broken down?

  yes

  no

• Are there surplus customer advisor badges in store (minimum2)

  Yes

  No

  N/A

• Observations- Is the Nps board completed fully and up to date?

  yes

  no

• Knowledge check- Is NPS fully understood, how it is calculated<br>Check two members of staff

  yes

  no

• Observations- Are customer sheets being used in store?

  yes

  no

  n/a

• Customer sheets

  Media

• Knowledge check- Do advisors know how to unlock and accelerate commission?<br>100%-100%-100%-80%=<br>

  yes

  no

• I agree the following is correct upon submission and that it is a true reflection of the questions asked?

  Sign

• All Team Members using fuse

  yes

  no

• If no which members

• Quiz Team on latest FUSE updates

  Pass

  Fail

• If fail details below

  Pass

  Fail