Jackiana: Popcorn Chicken, Sauced and Loaded, Pineapple Shake

• Conducted on

  Date

• Prepared by

• Location
  Address

Guest Service

• Were you greeted at the speaker box within 5 seconds with a warm, friendly greet?

  Yes

  No

  N/A

• Were you upsold/suggestive sold?

  Yes

  No

  N/A

• Were you asked "Do I have your order correct on the screen?"

  Yes

  No

  N/A

• Were you greeted at the window within 5 seconds with a warm, friendly greet?

  Yes

  No

  N/A

• Were you asked if you needed any condiments? Did you receive the condiments you asked for?

  Yes

  No

  N/A

• Were you informed of the bag's contents when it was handed to you?

  Yes

  No

  N/A

• Were you thanked and invited to return?

  Yes

  No

  N/A

• Did you receive your order within 4 minutes?

  Yes

  No

  N/A

Parking Lot

• Is the lot clean, free from trash?

  Yes

  No

  N/A

• Is the POP in good condition and positioned according to Jackiana/Jackolina/JackSouth instructions?

  Yes

  No

  N/A

• Are all prices updated?

  Yes

  No

  N/A

• Is the "Now Hiring" center panel up over the OCS?

  Yes

  No

  N/A

• Is dumpster clean? Lids and doors closed?

  Yes

  No

  N/A

Popcorn Chicken

• Is the Popcorn Chicken served in correct packaging with correct tab pushed? Small take out box for normal combo, Big Box?

  Yes

  No

  N/A

• Is cooked popcorn chicken being portioned using clear scoop? (2 scoops small box **fill box**, 2 extra full scoops big box)

  Yes

  No

  N/A

• Is the 50/50 being served mixed so the guest can see both types of chicken?

  Yes

  No

  N/A

• Is product served hot and fresh?

  Yes

  No

  N/A

• Is the chicken being cooked using the chicken nugget button?

  Yes

  No

  N/A

• Is the box free from excessive oil?

  Yes

  No

  N/A

• Were you upsold to a Big Box?

  Yes

  No

  N/A

• Is there a hold timer set for 45 minutes on UHC that is labeled Popc and Spop

  Yes

  No

  N/A

• Is the Popcorn chicken proportioned and weighing 2.75oz? (Beige scoop)

  Yes

  No

  N/A

• 

• Does team have product knowledge?

  Yes

  No

  N/A

Sauced and Loaded Fries

• Were you suggestive the Sauced and Loaded fries with your combo?

  Yes

  No

  N/A

• Is the product built properly (filled to the top with fries, set up spread out, zig zag of sauce?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• 

• Is the product served in take out box with a fork and the correct tabs pushed?

  Yes

  No

  N/A

• Are set ups being portioned correctly and being stored with the correct prep label?

  Yes

  No

  N/A

• 

• 

• Is Habanero Ranch Sauce being held in a clear bottle with a green tip, LTO ring and correct prep label?

  Yes

  No

  N/A

• Is product hot and fresh?

  Yes

  No

  N/A

• Does team have product knowledge?

  Yes

  No

  N/A

Jack's Mega Munchies Box

• Is box being prepared correctly?

  Yes

  No

  N/A

• 30 tiny tacos, 14 stuffed jalapenos, 9 tong pinches of curly fries

  

• Is box being served with correct sauces? (3 Buttermilk, 3 Avacado)

  Yes

  No

  N/A

• Is box being sealed with tamper proof sticker?

  Yes

  No

  N/A

Pineapple Express Shake

• Is pineapple powder being stored in a 1/6 pan with a hinged lid and a green (or stainless) scoop and have the proper prep label?

  Yes

  No

  N/A

• Is pineapple powder being portioned correctly? (2 scoops for regular, 3 scoops for large)

  Yes

  No

  N/A

• Is shake being build properly?

  Yes

  No

  N/A

• Half shake mix, add powder then top with other half shake mix.

  

• Is shake being mixed properly to ensure we are executing the correct flavor, color and texture?

  Yes

  No

  N/A

• Is shake being topped with whipped cream and cherry?

  Yes

  No

  N/A

Misc.

• Are all headsets in use?

  Yes

  No

  N/A

• Are build to charts posted and in use? Are they being adjusted for new products?

  Yes

  No

  N/A

• Does restaurant have proper inventory levels of popcorn chicken, curly fries, white cheese, habanero and ranch, etc. ?

  Yes

  No

  N/A

• Are new prep cards posted?

  Yes

  No

  N/A

• Do microwaves have correct timer stickers?

  Yes

  No

  N/A

• Are orders being bagged properly? (Using KDS for combo bundling, only 1 combo per bag, no more than 4 items per bag, hot and cold food separated)

  Yes

  No

  N/A