Jamba Hawaii BOOST Visit 2017

• Store Name and Location Number

• Conducted on

  Date

• Prepared by

• Manager In Charge

JamTrak

• BOOST Service Center is up-to-date

  Yes

  No

  N/A

• All Team Members on shift know the current JamTrak score and response numbers

  Yes

  No

  N/A

• Surveys: No surveys present at the register or in trash cans

  Yes

  No

  N/A

• Team Members are enticing guests to complete a JamTrak survey

  Yes

  No

  N/A

Service

• Team Members genuinely welcome guests as they enter

  Yes

  No

  N/A

• Team Members are engaged, friendly, smiling, and hustling

  Yes

  No

  N/A

• Team Members using script to talk up current promotions

  Yes

  No

  N/A

• Team Member repeats order and takes guests name

  Yes

  No

  N/A

• 2nd register opened if line exceeds 3 guests

  Yes

  No

  N/A

• Quiz 1 Team Member on BOOST and FIBER definition

  Yes

  No

  N/A

• Team Members are offering samples to guests during visit

  Yes

  No

  N/A

• Team uses HART to resolve guests issues

  Yes

  No

  N/A

• POUR: Team Member calls guests by name, repeats order, thanks & invites guests to return

  Yes

  No

  N/A

• PERFECT smoothies delivered to guests

  Yes

  No

  N/A

Product Quality

• Team Members using proper tools, no cross-contamination

  Yes

  No

  N/A

• Open Products & Baked Goods day dotted

  Yes

  No

  N/A

• All items in walk in fridge rotated and FIFO

  Yes

  No

  N/A

• Food items properly defrosted and cooked

  Yes

  No

  N/A

• Grab-N-Go stocked, presentable & in-date

  Yes

  No

  N/A

• Team Members making smoothies to recipe

  Yes

  No

  N/A

Cleanliness

• Parking lot and Patio are clean and free of debris

  Yes

  No

  N/A

• Lobby area is clean, trash not overflowing

  Yes

  No

  N/A

• Restrooms are clean and stocked

  Yes

  No

  N/A

• Lobby/ FOH/ BOH floors swept and clean

  Yes

  No

  N/A

• BOH and Office area is clean and organized

  Yes

  No

  N/A

• Stations are clean, organized and presentable

  Yes

  No

  N/A

• Hands are being washed to avoid cross-contamination

  Yes

  No

  N/A

Shift Management

• FLEX is fully completed and being utilized

  Yes

  No

  N/A

• Staff appropriately deployed to meet goals

  Yes

  No

  N/A

• Focus for the shift communicated to all Team Members

  Yes

  No

  N/A

• Store & Team Member goals are set and communicated

  Yes

  No

  N/A

• MIC is visible to the guests, provides direction and feedback to the team, and running the floor

  Yes

  No

  N/A

• All employees demonstrate workstation proficiency

  Yes

  No

  N/A

• Cash drops performed to policy

  Yes

  No

  N/A

Equipment

• Walk-ins: Curtains/ condensers not iced

  Yes

  No

  N/A

• Reach-ins: Gaskets in good condition/ Fan cover is not blocked and clean

  Yes

  No

  N/A

• Dipbox: No ice buildup/ grill and storage area is clean

  Yes

  No

  N/A

• FMC: No oranges sitting in basket/ spout is cleaned after each use

  Yes

  No

  N/A

• Carrot: Rinsed properly/ good working condition

  Yes

  No

  N/A

• Blender Motors: Team Members are not shaking blender motors and waiting for blenders to come to a complete stop during the blend process before pulling off motors

  Yes

  No

  N/A

• Blender Jars: Blender Jars are not banged against the counter and no visible cracks

  Yes

  No

  N/A

Presentation

• Freshness cues are stocked with fresh product and iced properly

  Yes

  No

  N/A

• Fresh squeezed smell is present

  Yes

  No

  N/A

• Wearing proper uniform, non-slip shoes, name tag, and promotional pin

  Yes

  No

  N/A

• Menu board and POP properly displayed and current

  Yes

  No

  N/A

• Jamba energy is present in the store

  Yes

  No

  N/A