Janson's Customer Satisfaction Survey of Public Transport

• Document No.

• Service ID

• Conducted on

  Date

Section A: Please indicate your level of satisfaction with the following service features for THIS bus trip. 0= Extremely dissatisfied | 10= Extremely satisfied

• 1. The bus being on time (keeping to the timetable)

• 3. The value for money of the fare

• 2. How often services run

• 4. Having enough seats available

• 5. Ease of getting on and off the bus

• 6. Comfort of the inside temperature

• 7. The helpfulness and attitude of the driver

• 8. Personal security during the trip

• 9. Overall satisfaction with the trip

Section B: Now thinking about your experience of public transport in this region over the last three months, please indicate your level of satisfaction with the following: 0= Extremely dissatisfied | 10= Extremely satisfied

• 10. Ease of getting information about public transport routes and timetables

• 12. The travel time (considering the distance you travel)

• 11. Information about service delays/disruptions (If applicable)

• 13. How convenient it is to pay for public transport

• 14. The public transport system overall

• 15. How likely is it that you would recommend using public transport here to a friend or a colleague?

  Yes

  No

  N/A

Section C:

• 16. Was your trip free because you are a SuperGold cardholder?

  Yes

  No

  N/A

• 17. Are you:

  Yes

  No

  N/A

• 18. Which age group do you fall into?

  Yes

  No

  N/A

• What is ONE thing you could suggest to improve the region's public transport services