Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Section One - Building Services
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1.1- Are the team in full uniform presenting a smart and professional image at all times
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1.2 - Do the toilets smell fresh And are the lights working, are the bins clean and tidy.
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1.3 - Does the cleaner have a good, 'Yes can do' type attitude and approach to the role - detail any issues or concerns raised with the operatives attitude
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1.4 - Does the cleaner demonstrate good interaction and communication skills with other colleagues, and clients and customers.
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1.5 - Is the cleaners performance to the required standard - any issues or concerns raised concerning their performance
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1.6 Are the kitchenettes clean and tidy, are the bins empty, are items fully stocked and equipment is working?
Section two- Scenario Testing - give the cleaning operative two scenarios and assess the response given. Please record details of both the scenario and response below
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2.1 - Scenario one - Was the response of the required standard
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2.2 - Scenario Two - was the response of the required standard
Section three - cleaning routines and specifications and procedures
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3.1 - Is the cleaner fully aware of the current daily routines / specifications in place
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3.2 - Is the cleaner trained to use all equipment - evidence required
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3.3 - Is the cleaner fully trained in COSHH
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3.4 - Can the cleaner explain how they go about cleaning certain areas - test their knowledge and approach
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3.5 - Inspect the areas last cleaned by the operative - is it to a good standard
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3.6 - Is the cleaner aware of what to do when dealing with a spillage - actions required as well as how it's reported
Section four - Summary
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4.1 - Overall are you happy with the cleanliness of the offices and reception Areas.
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4.2 - Do you have any comments on how we can improve on our service delivery.
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4.3 - What can we do better before the next Audit?
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Completed by
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Service Lead
