Jenna & Warda Apartment

1.1 Are all guards licensed?

1.2 Were all guards found displaying their SIRA ID?

2.1 Is uniform clean and as per Nshama standard? (Nshama logo)

2.2 Guards grooming standards.

3.1 Do you have a track and record of community violations?

3.2 If a document is maintained, please present it?

4.1 Do you have the SOP issued by the client printed and signed by the supervisor? Where it’s stored.

4.2 Is this communicated to all staff? How is this communicated? are aware of their obligations?

4.3 Does the security service provider have an SOP implemented and approved by the client on-site?

4.4 If the SOP is created by the security service provider and approved by the client, please present the SOP.

5.1 Have you established procedures for the ongoing identification and assessment of security threats and security management-related threats and risks?

5.2 Is the risk assessment process in line with the nature of the threats and risks faced by your operation?

5.3 Kindly explain the risk assessment methodology?

5.4 Have you completed a security risk assessment? What is the date of the last assessment report?

5.5 Show us your current risk register?

5.6 Does the risk assessment take into consideration continuity of operations and security equipment risks?

5.7 Are information security risks taken into consideration?

6.1 Are there procedures to ensure the qualification of security personnel, i.e., education, training, experience?

6.2 Are Competencies defined for each position?

6.3 Do you maintain an annual training calendar?

6.4 Is there an awareness program in place for all employees, including Induction?

6.5 How is training for Emergency Preparedness and Response delivered?

6.6 How is ongoing operational training conducted?

6.7 Do you have a training calendar?

7.1 Are there written procedures for identifying and controlling documents, data, and information?

7.2 How do you ensure the safety of the records storage?

7.3 How are records backed up?

7.4 What happens to obsolete records?

7.5 Are all records stored as per SOP Guidelines?

8.1 Was the site clean and maintained?

8.2 Do you have a key chart? is it displayed?

8.3 Key cabinet is maintained?

8.4 Show us the key inventory list, including master and grandmaster keys?

8.5 There is a record/log that shows control of keys on each working day (Out & In)?

8.6 All keys are appropriately numbered or tagged.

8.7 There is a list of all employees who are authorized to withdraw keys.

8.8 There is an existing key policy in place to control the issuance of keys.

8.9 On what basis do you issue a key to a third party?

8.10 How do you track non returned keys?

8.11 Is Daily Key Auditing being done, observed, and adequately recorded? Present the audit reports.

8.12 How many incidents did you have related to key control in the last 6 months, e.g. stolen key, unauthorized key? Show us the incident reports?

8.13 Do you have security passes?

8.14 Do you have a serial number on your security passes?

8.15 How do you track security passes?

8.16 Show us the log for security passes which was issued.

8.17 What is your action in cases of nonreturn security pass?

8.18 Do you have an EID in custody where the owner didn't come back to take it? What is the duration of keeping an EID in hand?

9.1 Do you have a documented Lost and Found procedure?

9.2 Do you maintain a Lost and Found inventory list?

9.3 How long do you keep valuable found items?

9.4 Are you tagging all the found items? Show us samples

9.5 Is Lost & Found Hand Over to Customer being adequately done and recorded? Show us samples

9.6 Is Lost & Found Hand Over to Police being adequately done and recorded? Show us samples

9.7 Are you doing Lost and Found Item Monthly Audits? Show us samples

10.1 Does the control room main entrance has an access system? If not, how do you manage unauthorized access?

10.2 Is there a CCTV inside the control room?

10.3 Was the site clean and maintained?

10.4 Do you have a planned preventive maintenance plan for the CCTV system?

10.5 Do you have the contact number for reactive maintenance related to the CCTV system?

10.6 Do you have SIRA compliance document for your community?

10.8 Are the CCTV operators SIRA licensed? Please show us the ID of the operator.

10.9 When was the last time a UPS has been tested on your site? Please present a document along with the testing results.

10.10 What is the backup capacity for the UPS, and is it as per SIRA?

10.11 How many control room operators do you have, and how competent are they?

10.12 Is the temperature monitored on your site so it doesn't exceed 21c degrees?

10.13 Do you have a fire system in the control room?

10.14 Is CCTV Daily Audit adequately conducted and recorded?

10.15 Thirty days Recording availability present as per SIRA?

10.16 Do you maintain a logbook for entry/exit to the control room? Do you record the purpose of the visit?

10.17 Do you have a separate log for both local authorities?

10.18 Do you have a logbook for FM service providers such as cleaners?

10.19 Where do you keep the CCTV backup files, and how is it controlled?

10.20 What is your process of handing over CCTV footage to the local authorities?

10.21 Do you maintain a log for issuing CCTV records to local authorities? Please present the record for the past seven months?

10.22 When there is a system malfunction, do you highlight this simultaneously to the FM by email?

10.23 Where do you store incidents that might be required to be presented to the local authorities in the future?

10.24 Nshama Security had provided an external HDD for storing CCTV recording. Please show us the HDD and how files are organized on it.

10.25 Do you maintain an inventory of assets in the control room?

10.26 Do you issue access cards as per the client process? UAE NTSQD SEC PRO_09_ V. 0 01.08.20.

10.27 How do you manage access cards data? Could you show us your logs and signed forms?

10.28 Does the security guard know how to operate the system?

11.1 Do you have documented procedures for parking and traffic control?

11.2 Do you keep a record of parking violations? Please present?

11.3 Do you have a log for the residents' parking?

11.4 Do you have a list of premium parking?

11.5 Do you verify premium parking? Please explain how?

11.6 Do you have a log of all the vehicles entering and exiting (loading bay)?

11.7 Do you issue access passes for the loading bay?

11.8 What safety and security measures have you implemented at the loading bay?

11.9 Where guards found wearing reflective jackets in the loading bay and parking zones?

11.10 What kind of training is provided to the loading bay officers for suspicious item/vehicle recognition? Please show us the training records.

11.11 What are the procedures if you discover that a suspicious item is being delivered?

11.12 Do you maintain a logbook for move in and move out? Please present.

12.1 Post descriptions were present on site?

12.2 Were guards aware of their scope of work?

12.3 Do you have written procedures for patrolling?

12.4 What is your patrolling strategy? How do you measure its efficiency?

12.5 What is the patrolling frequency?

12.6 Are the routes (critical zones) of patrolling identified?

12.7 Do you use CCTV as a based patrolling? How is it done?

12.8 How are patrolling findings communicated (minor and major findings related to security, safety, and building condition/systems)?

12.9 Are guards breaks is managed? Please show us the break schedule.

13.1 Please show us the Occurrence Logbook? Is this aligned to the Incident Investigation UAE NTSQD SEC F_021, V. 0 27.06.19?

13.2 Who can investigate an incident? What training has the person received to conduct the investigation?

13.3 Show us the incident investigation and statement reports for the last six months?

13.4 At what point in the investigation is the case handed over to Nshama security management for further action?

14.1 What procedures or guidelines are in place for the duty roster?

14.2 What procedures are in place for Leave Management?

14.3 Does the security team accept gifts or food from residents, agents, retailers? How will it affect their integrity on-site?

14.4 Show us the records of the last disciplinary action taken?

14.5 Is the attendance sheet present on site?

14.6 Did the workforce number match the attendance sheet?

15.1 How many radio devices do you have (for security operation)?

15.2 Are radios in use? Do security guards know their call signs?

15.3 Do you have a trackforce license?

15.4 How many duty mobiles do you have? How do you report and track damage?

15.5 Do you have an inventory list of all your Security Equipment? Show us the record?

15.6 How do you distribute the equipment? Show us the record for equipment distribution?

15.7 How do you make sure all equipment is in working condition? Who maintains the same? Show us the records?

15.8 What happens if a staff damages equipment? What action is taken?

15.9 Is there any random check or audit done on the equipment inventory? Show us when was this last done?

15.10 What happens if something is found missing during the audit or check?

15.11 What training is given for vehicles and Buggy? Show us the records?

16.1 Is there a logbook for handover and takeover?

16.2 Is the logbook maintained?

16.3 What happens to the pending incidents or investigations during the handover?

16.4 What kind of cases or reports cannot be handed over during handover and takeover?

16.5 What happens if discrepancies are noticed in the logbook during handover?

16.6 Does the supervisor review the logbook?

16.7 When was the last time a supervisor/Team leader checked the logbook? Please show us where did he verify and sign.

17.1 Do you have documented procedures for controlling property damage?

17.2 What is the process after the reporting?

17.3 Do you have a tracker to follow up with the facility management?

17.4 Do you have pending property damages which have not been rectified? What was your action?

18.1 Are plans and procedures in place to identify and respond to potential emergencies?

18.2 Do you have a Crisis Management Organisation chart for your operations?

18.3 Show us your Evacuation plans? Are these aligned to the as per the Emergency Evacuation Plan UAE NTSQD SEC PRO_07_V. 0 17.02.21

18.4 Do you have a schedule for drills and exercises?

18.5 Show us your last 6 months Drill Reports? Is this aligned to UAE NTSQD SEC PRO_07_F_001, V. 0 17.02.21?

18.6 What kind of Security Drills have you done? How are the scenarios selected?

19.1 Are procedures in place for evaluating and initiating preventive action (potential security failures)?

19.2 Are procedures in place to investigate failures (near-misses, false alarms), incidents, emergencies, and non-conformances?

19.3 Please show us the Security Incident statistics record for the last year? Is this aligned to the Operations- Systematic Incident Report UAE NTSQD SEC PRO_05_F_001, V. 1 21.06.19?