JITB DM Routine Visit

• Jack In The Box #

• DM Quick Visit

• Conducted on

  Date

• Person In Charge

The Path

• The parking lot, landscaping and drive through lane is clean and free of debris and trash?

  Select Specific (Define the problem) Measurable (Brain storm solutions) Attainable (pick a solution) Realistic (Implement a solution) Time Bound (Review and adjust solutions)

  • Specific (Define the problem)
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• The dumpster corral is clean and all lids and doors are closed?

  Select Specific (Define the problem) Measurable (Brain storm solutions) Attainable (pick a solution) Realistic (Implement a solution) Time Bound (Review and adjust solutions)

  • Specific (Define the problem)
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• All POP is correct, current and neat?

  Select Specific (Define the problem) Measurable (Brain storm solutions) Attainable (pick a solution) Realistic (Implement a solution) Time Bound (Review and adjust solutions)

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• The side walks, walls, front and back pad are all clean and free of dirt and stains?

  Select Specific (Define the problem) Measurable (Brain storm solutions) Attainable (pick a solution) Realistic (Implement a solution) Time Bound (Review and adjust solutions)

  • Specific (Define the problem)
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• The trash cans, ashtrays and entryway glass are neat, clean and empty?

  Select Specific (Define the problem) Measurable (Brain storm solutions) Attainable (pick a solution) Realistic (Implement a solution) Time Bound (Review and adjust solutions)

  • Specific (Define the problem)
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• The menu boards are clean and nothing is missing or broken?

  Select Specific (Define the problem) Measurable (Brain storm solutions) Attainable (pick a solution) Realistic (Implement a solution) Time Bound (Review and adjust solutions)

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The Path Interior

• The lobby floors, tables, chairs and all guest view areas are neat and clean? All wet floor signs are in place and the floors are not slippery or greasy?

  Select Specific (Define the problem) Measurable (Brain storm solutions) Attainable (pick a solution) Realistic (Implement a solution) Time Bound (Review and adjust solutions)

  • Specific (Define the problem)
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• The drink station is clean, neat, stocked and the nozzles are free of mold?

  Select Specific (Define the problem) Measurable (Brain storm solutions) Attainable (pick a solution) Realistic (Implement a solution) Time Bound (Review and adjust solutions)

  • Specific (Define the problem)
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• The restrooms are clean, stocked, odor free and the urinals have deodorizers present?

  Select Specific (Define the problem) Measurable (Brain storm solutions) Attainable (pick a solution) Realistic (Implement a solution) Time Bound (Review and adjust solutions)

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BOH Orginization & Cleanliness

• The training room is clean and clear of anything not related to training? Not being used for storage?

  Select Specific (Define the problem) Measurable (Brain storm solutions) Attainable (pick a solution) Realistic (Implement a solution) Time Bound (Review and adjust solutions)

  • Specific (Define the problem)
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• The dry storage area, walk in cooler and freezer is neat, clean and nothing is on the floor?

  Select Specific (Define the problem) Measurable (Brain storm solutions) Attainable (pick a solution) Realistic (Implement a solution) Time Bound (Review and adjust solutions)

  • Specific (Define the problem)
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• The office is neat and clean?

  Select Specific (Define the problem) Measurable (Brain storm solutions) Attainable (pick a solution) Realistic (Implement a solution) Time Bound (Review and adjust solutions)

  • Specific (Define the problem)
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• All equipment is well maintained? Inspect fryer cleanliness & shortening quality, inside of microwaves, all toaster equipment including Teflon & spatulas, vent hoods, greasy floors & POU’s

  Select Specific (Define the problem) Measurable (Brain storm solutions) Attainable (pick a solution) Realistic (Implement a solution) Time Bound (Review and adjust solutions)

  • Specific (Define the problem)
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Five Systems For Success

• The FSC is current and accurate and all items for follow up are recorded correctly?

  Yes

  No

  N/A

• The build to charts are posted, displaying the current day part and staged items reflect the charts are in use? Timers are in use?

  Yes

  No

  N/A

• The daily planners are posted with the correct date and are in use?

  Yes

  No

  N/A

• The prep list is correctly filled out and items prepped reflect it is being used properly?

  Select Specific (Define the problem) Measurable (Brain storm solutions) Attainable (pick a solution) Realistic (Implement a solution) Time Bound (Review and adjust solutions)

  • Specific (Define the problem)
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• The positioning chart is correctly filled out and all team members are in proper position during respect the floor?

  Yes

  No

  N/A

Guest Service

• Guest service team members are following proper guest service steps at the drive through and front counter?

  Select Specific (Define the problem) Measurable (Brain storm solutions) Attainable (pick a solution) Realistic (Implement a solution) Time Bound (Review and adjust solutions)

  • Specific (Define the problem)
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• Speed of service- cars under 5:00 is at 80% for the day part?

  Select Specific (Define the problem) Measurable (Brain storm solutions) Attainable (pick a solution) Realistic (Implement a solution) Time Bound (Review and adjust solutions)

  • Specific (Define the problem)
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• Team members are in proper uniform, including name tag?

  Select Specific (Define the problem) Measurable (Brain storm solutions) Attainable (pick a solution) Realistic (Implement a solution) Time Bound (Review and adjust solutions)

  • Specific (Define the problem)
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• Products are being properly assembled and packaged?

  Select Specific (Define the problem) Measurable (Brain storm solutions) Attainable (pick a solution) Realistic (Implement a solution) Time Bound (Review and adjust solutions)

  • Specific (Define the problem)
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• Is the team "Respecting The Fries"?

  Select Specific (Define the problem) Measurable (Brain storm solutions) Attainable (pick a solution) Realistic (Implement a solution) Time Bound (Review and adjust solutions)

  • Specific (Define the problem)
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  • Attainable (pick a solution)
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Scheduling

• Is the schedule posted and current?

  Select Specific (Define the problem) Measurable (Brain storm solutions) Attainable (pick a solution) Realistic (Implement a solution) Time Bound (Review and adjust solutions)

  • Specific (Define the problem)
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• DM has reviewed the schedule, checked for errors and any issue that may need attention, with the RM?

  Select Specific (Define the problem) Measurable (Brain storm solutions) Attainable (pick a solution) Realistic (Implement a solution) Time Bound (Review and adjust solutions)

  • Specific (Define the problem)
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Training

• Is the Jenius IPad operating and in use?

  Yes

  No

  N/A

• Is there any new certifications since the last DM visit?

  Select Specific (Define the problem) Measurable (Brain storm solutions) Attainable (pick a solution) Realistic (Implement a solution) Time Bound (Review and adjust solutions)

  • Specific (Define the problem)
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Back Office

• Are sales positive or negative?

  Positive

  Negative

• Was te RM required to attend the outlier?

  Labor

  SOS

  VOG

• Define the root cause and solutions to address outlier item

  Select Specific (Define the problem) Measurable (Brain storm solutions) Attainable (pick a solution) Realistic (Implement a solution) Time Bound (Review and adjust solutions)

  • Specific (Define the problem)
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• Was previos "S.M.A.R.T" Goal achieved?

  Yes

  No

  N/A

Repairs

• Yes

  No

  N/A

• Is there any repairs that need to be reported?

  Select Specific (Define the problem) Measurable (Brain storm solutions) Attainable (pick a solution) Realistic (Implement a solution) Time Bound (Review and adjust solutions)

  • Specific (Define the problem)
  • Measurable (Brain storm solutions)
  • Attainable (pick a solution)
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Actionable items/ plans/goals (2). The RM & DM must identify & agree on two areas of focus to improve on. Or the RM & DM must review the previous visits to identify any progress or regress

• Action item 1.

• Action item 2.

• Notes