JITB - Drive Thru Observations

Is parking lot clean?

Is dumpster area clean?

Is preview board clean?

Is preview board accurate? Seams straight? No missing numbers? Prices right? POP current?

Is preview board well lit?

Is menu board clean?

Is menu board accurate? Seams straight? No missing numbers? Prices right? POP current?

Is menu board well lit?

Were you greeted within 5 seconds of arriving at the menu board?

If asked to hold, did they resume taking your order before 15 seconds passed?

Did Team Member suggest you upsize to Medium or Large Combo?

Did Team Member suggest an add on item?

Did Team Member repeat order and/or ask if it was correct on the screen?

Is drive thru lane clean?

Is drive thru ledge and window clean?

Is Team Member in complete proper uniform? Name tag? Hair restraint?

Are all Team Members visible during visit in complete proper uniform?

Did Team Member repeat order prior to asking for payment?

Did Team Member repeat order to you when handing it out the window?

Did Team Member thank you for coming?

Did your receive the items that you ordered?

Were tabs on main item marked correctly?

Were side items correct? (Temperatures? Size?)

Did you receive condiments?

Did you receive napkins?

Was everything correct with the order that you received? (Protein temp below 135? Wrong build? Fry temp below 150? Salted? Wrong packaging?)

Did you receive a receipt?

Was total drive thru time less than 4 minutes 40 seconds?