Title Page
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Site conducted
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Conducted on
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Prepared by
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Location
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JITB - W1 - Observation Checklist
JITB - W6 System & Test Events
Mystery Shop - Drive-Thru or Digital
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Drive-Thru Mystery Shop
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Received a genuine welcome within 5 seconds? If asked to hold, re-greeted in 15 seconds or less?
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DT or Outside Order Taker provides warm, friendly greeting and hassle-free order taking?
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Smart-Selling used effectively
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Asked, "Do I have your order correct on the screen" at DT speaker (or verbally repeats order)
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Warm and friendly re-greet at the window, with a smile and eye contact?
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Payment handled correctly, and legible receipt was provided without asking for one?
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Team Member communicates main contents of each bag? Including special items
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Received a final 2-part thank you/farewell?
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Digital order dining room pick-up
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Guest is greeted in a friendly manner once arriving within 10’ of the team member
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Team Member communicates main contents of each bag? Including special items
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Are the Digital orders handed out with the bag folded
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Are tamper proof sticker sealing the bag with legible receipt attached?
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NEW! Are team members signing the receipt acknowledging the order is accurate/complete?
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Cashier is knowledgeable on how to handle orders that don’t show on the KDS
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Window 1 Products
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Was the above standards met for products ordered
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Crown and Heel sauced edge to edge with Secret Sauce?
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Monster Tacos have 2 slices of American cheese, 3 pinches lettuce, and sauced edge to edge?
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Basic Witch Shake is properly mixed, and no streaks are visible?
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Is the SOS standard met based on target times
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Enter total Order to Delivery Time (OTD)
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Enter total Order to Delivery Time (OTD)
Digital Orders
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Are digital orders being immediately prepared once it appears on the KDS?
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Are the Digital orders being staged correctly ? Bag folded over with tamper proof sticker sealing the bag and attaching the receipt?
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Are team members bumping the orders off the expeditor to auto print the receipt?
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Are team members using the receipt to ensure order accuracy?
Operations Excellence
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Regular Patties not held for more than 45 minutes?
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Monster Tacos cooked in the Monster Taco Rack? Are golden brown, not burnt/cracked?
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Croissants are being defrosted for three hours at room temperature?
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Croissants are being kept in original trays with plastic covering to prevent dehydration?
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Build to charts are updated and reflect proper hold times?
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Precooking is executed and reasonably matches amounts called out on build-to charts?
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PIC and Team Members know their “zero” items, communicate, and Stop & Drop when ordered?
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Ingredients are discarded when hold times expire?
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Oil meets visual and taste standards. (i.e. French fries and tacos) & skimmed often?
Shift Management
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PIC actively leading the shift, Guest Expectation Travel Path is in use?
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POP is current, free of air bubbles, in good condition?
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Have all Team Members received certification of training completion in Jenius? Training poster up?
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Team Members deployed effectively to handle current volume and meet guest, quality, and speed standards?
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Comments and Recognition: